The Holiday Inn is typical of hotels that are positioned near airports and basically just a rip off.
Though I had booked through an agency the hotel didn't recognise my order for a standard room with breakfast and I had to pay an extra £10.95 for the breakfast. Now at £80 for one person to overnight I expect something nearer...
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We stayed one night before our flight out to US. On arrival there were bus loads of people trying to check in and only two women doing so. I asked if there was a local map so I could find out where Car Rental Return was as there were no signs up for it and there was no help at...
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Dear Trip Advisor Member,
Firstly thank you for your frank and detailed feedback of your recent stay at Holiday Inn Gatwick Airport. I have to say that we were all very disappointed that, your stay here was anything but a first class experience. Our team work incredibly hard to ensure that our first class reputation experienced by many of our...
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This is by far one of the best airport hotels in the HR/GW district. Staff very obliging. Car parking very good deal. Shuttle service excellent.
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Efficient and economical, plus very convenient for shuttle bus. Parking very cost-effective for 15 day trip away.
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Dear Guest,
Thank you for your comments, I am pleased to hear that you found your stay with us enjoyable, and great value. We all look forward to welcoming you back next time you are heading to Gatwick
Kind regards,
Luke Sturman
Operations Manager
Holiday Inn Gatwick
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Stay here often on business and like this one. Staff very helpful and willing to make you happy. Well done, don't often get that in an airport hotel.
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Dear Guest,
Thank you for your comments, We are all thrilled that, as one of our regular guests you love the place as much as we do. I am also very pleased that you recognise what a great team we have here. Next time you are at the hotel please make yourself know to me so that I can say...
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We stayed at the Holiday Inn Gatwick as we had a early morning flight! Arrived at Gatwick by train and got the shuttle bus! Very good value at £3 and did not have to wait long for it! Did not take long to check in and room was easy to find! Room very modern and clean with TV with HD...
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Dear Guest,
Thank you for staying with us and, thank you for your comments. We were all pleased to see that you really enjoyed your time with us, and that you found the offers we have in our restaurant to be great value as well as delicious. We are all looking forward to welcoming you back when your next holiday...
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Myself and partner stayed here for the night before a early morning flight from gatwick airport at the beginning of january ,12 . We had booked through holiday extras as we got the room and parking for 4 nights at a good price .
On arrival we were checked in quickly , we asked for a room we could smoke...
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Dear Guest,
Thank you for staying with us and, thank you for your comments. We were all pleased to see that you enjoyed the hotel overall, but were disappointed that you did not enjoy your experience in the restaurant.
I am sure you will have noticed both when you were here, and also on Trip Advisor, that we have a...
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If you want a hotel to spend a night in before jetting off then you could do much worse than come here. The rooms were comfortable and clean .... had a good nights sleep. We ate in the restaurant, which was good - service was great, food delivered quickly and hot. The bar was busy but no problem getting a...
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Dear Guest,
Thank you for staying with us and, thank you for your comments. We were all pleased to see that you enjoyed the hotel and found the facilities and services to your liking.
We do work hard not only as a team but also with our partners to ensure that we not only deliver a first class standard of...
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We had a good last minute deal and were very pleased with the hotel. We didn't need to wait to long for the bus which was just a short journey to the hotel from the airport/rail station (£3 each way). Service at reception was very good and the room/bathroom were very nice and we had a very good nights sleep....
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Dear Guest,
Thank you for staying with us and, thank you for your comments. We were all pleased to see that overall you enjoyed the hotel and found the facilities and services to your liking.
I was please to see that you enjoyed one of our local popular restaurants, I know a number of our team also enjoy that particular...
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My husband and I spent one night here after booking a Top Secret Hotel through Lastminute.com and getting the room for £36. We had to queue for a while at check-in but once we got there the staff were very helpful and even gave us toothbrushes as we had forgotten ours.
The room itself was clean with everything you would...
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