This is a very poor airport hotel. A shuttle runs between London Gatwick airport to the hotel every 20 minutes. Check in process was unnecessarily long and riddled with errors. Staff did not seem very knowledgeable and were not very helpful when it came to fixing the errors. The room was in need of updating and had poor bathroom fixtures.... more

This is great value if you book in advance on a search site - we paid £50 for one night. The walk in rate is £145+. This place is also ideal for the link to gatwick. It is £3 each way. The food is adequate - we stuck to simple pizza and salad (Salad a bit ropey - especially for... more

I stayed here one night on 21st December. The check in was a bit slow as there were only two people on reception and a short queue of guests to register. When I was checked in they were efficient. The room was OK with tea/coffee making facilities. The air con unit was supposed to be a combined heater/air conditioner, but... more

I booked ONE room on the internet and got billed for two- management completely useless, rude and unhelpful. Hoping to sort it out after we get home. Room small dingyand noisy with two very creaky uncomfortable beds. FRONT HOUSE STAFF RUDE AND SURLY more

i stayed at the mercure london gatwick after being told by my travel agents it was a really nice hotel, the foyer was nice but the room was awful, behind the bed it looked like the wall had fallen apart and put back together with play dough and behind the bedside cupboard they had wires hanging out the wall that... more

We stayed at the Mercure the night before an early morning flight and also on the return journey. All the staff are friendly and polite. Check in/out was quick and easy. On the outbound stay, we were on the 4th floor. The room was spacious and clean. The bed was comfy but wobbly and also we found it difficult to... more

We stayed at the Mercure for one night before our flight and we were nicely surprised at the service and quality of the room for the price we paid, £45.The room was very clean and was nicer than the Travelodge that we normally stay in at Gatwick.Reception staff were effecient and pleasant and check in was quick .Bathroom was fine... more

We recently stayed here on our way to a holiday out of Gatwick and then again on our return. Yes it is a bit faded and tatty but we had a decent sized room for both stays and although the furnishings were needing refurbished the room and the hotel was clean and we had everything we required. The bed was... more

My husband and I stayed here for just the one night as we had a late flight coming back from Egypt. We arrived about 10.30pm to be greeted by 2 receptionists on the 'phone so check-in was a bit slow. I had time to notice that the cost of a twin/double room was £145.00 per night. We got a deal... more