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The Lawn Guest House

4.0 of 5
30 Massetts Road | Horley Gatwick, Horley RH6 7DF , England
Hotel amenities
The Lawn Guest House
Ranked #17 of 24 Horley B&B and Inns
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143 reviews from our community

    Trip type
Traveller rating
    64
    37
    20
    15
    7
Date Rating
Diss
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 20 May 2013 NEW

Good things -clean, manager is helpful and pleasant. Very near to Gatwick and you can leave your car there whilst on holiday. Breakfast OK Decor is very dated and the plumbing in my room was a bit suspect.

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Eastleigh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 17 May 2013 NEW

We had a brilliant stay at the Lawn guest house"once we could get through the front door"It was not very pleasing having to keep ringing the bell after a long trip up to there.When we eventually managed to get in,there was no one to greet or take us to our room.Another bell ringing required. In the morning,we got down early... More

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TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this review
18 May 2013

Thank you for writing your review, all guest feedback is taken to improve customer service. It is important for you to advise me of your estimated time of arrival, this way I can remain onsite to personally greet you. Your breakfast was booked for 7am, you didnt come down until 07:10, I said that the grill when first turned on... More

Langley City, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 12 May 2013

Reasonable house, but seems to need a bit of upkeep. Mouldy smells in some areas. Garden is overgrown and just doesn't look like the pictures. First turn-off was a 2 pound charge for using a credit card. Geesh, this is the year 2013. No one around to offer assistance with luggage to room upstairs. No heat - Yes, I know... More

Was this review helpful? Yes 2
TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this review
13 May 2013

Thank you for taking the time to write your review. There is an ongoing investment plan in place and we are making improvements to guest accommodation, I do however appologies for the mouldy smell, I do make regular checks to guest rooms for any maintenance required. When you pay for your road tax online or pay for your airline tickets,... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 11 May 2013

Extra charges for using credit card, Extra cost for Airport transfers outside of their hours, Mold Growing in the corners of Room 5 Cost of early morning shuttle the sames as taxi 9 pounds for an 10 min ride Room very cold, no heat Bathroom had an bathtub We would not ever, ever book this hotel again

Was this review helpful? Yes 1
TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this review
13 May 2013

Thank you for taking the time to write your review. I am saddened to read this terrible review, our reputation is based on good reviews and I am sorry you felt strongly about your stay with us. Please note there is an on-going investment plan in place and we are making improvements to guest accommodation, I do however appologies for... More

Eastbourne, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 7 May 2013

my husband and myself booked one night. I had stayed before and it was wonderful but what I did not know was that six years ago it was sold. To my surprise the standard was extremely poor. Do not be fooled by free transfers. Money was demanded from us by the owner's mother who was the driver for the transfer... More

Was this review helpful? Yes 1
TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this review
8 May 2013

Thank you for writing a review, although your title is somewhat dramatic. Free transfers run from 9am until 10pm. My mother is a licenced private hire driver, she uses her car/taxi with The Lawn Guest House advertisement on the sides of the car. The fare for the out of hours taxi service is mentioned to you prior, in fact the... More

Helsinki, Finland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 30 April 2013

Me and my friend stayed in a twin room in the top floor and it was very clean, quiet and comfortable all in all. The staff was very nice and friendly and the house pretty. However, the locks & the keys were difficult to use and it seems that the cleaning maid could not use them either as every time... More

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TheLawnGuestHouse, Guest Relations Manager at The Lawn Guest House, responded to this review
1 May 2013

Thank you for writing a review, your comments are valuable and we appreciate your feedback. Room 2 was redecorated recently and so I am very happy to know that you enjoyed your stay in this new room, we feel proud of our investment and are continuing to redecorate some more of our rooms and bathrooms. This room had a nice... More

Crawley, United Kingdom
1 review
5 of 5 stars Reviewed 28 April 2013

Stayed one night.in a quiet room on the top floor. The room had nice furnishings and felt more like a bedroom rather than a hotel room - your feet sink into the carpet. The room has free wifi which was a bonus and a book full of information like places to eat including menus - very helpful. Staff were very... More

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New Milton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 28 April 2013

Booked in before a recent flight to The Lawn, spotlessly clean, comfortable room, with all you need for a nights stay. Lovely cooked breakfast and brilliant transfer/pick up service to Gatwick Airport .family owned and run by the very friendly and helpful family members. We will most certainly book here again, close to Restaurants and shops so all in all... More

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Gilleleje, Denmark
2 reviews
4 of 5 stars Reviewed 21 April 2013

The owner and staff were very nice, especially when they helped bring our heavy suitcase up 2 flights of stairs. The room was quiet and it was cleaned every day with fresh towels. Bathroom is perfect, shower is modern. The only negative thing was the breakfast. Its an extra 5 pounds for eggs etc. so if you can be content... More

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Haughley
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 30 March 2013

We have used The Lawn Guest House several times as it is a really handy place to stay overnight before flying from Gatwick. Leaving the car at the Guest House takes the worry out of parking and is an excellent value alternative to airport parking. We have always received a warm welcome on arrival at the Guest House and staff... More

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The Lawn Guest House
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Additional Information about The Lawn Guest House

Also Known As:
The Lawn Guest House Hotel Horley
The Lawn Guest House Hotel
The Lawn Guest House Horley, Surrey
Address: 30 Massetts Road | Horley Gatwick, Horley RH6 7DF , England
Region: United Kingdom > England > South East England > Surrey > Horley
Amenities:
Free Breakfast Free Parking Pets Allowed
Hotel Style:
Ranked #17 of 24 B&Bs / Inns in Horley
Price Range: £
Hotel Class:4 star (4*)
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The Lawn Guest House
See lowest price for your stay*
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