Three travellers, one twin and one single room. The shuttle bus was fine; check in quick. We got there about 11pm and were told we couldn't get a sandwich at the bar but could if we asked for room service. A manager intervened and we got our sandwich at the bar - and the ham was delicious! The breakfast was... more

We got our one night here "free" before flying out next morning as part of a Virgin package deal. Got so worried reading the earlier horror stories we were half expecting to have to abandon the place on arival and pay our own way elsewehere but decided to give it a chance. It was absolutely fine. Maybe we were lucky... more

We have previously stayed here when it was the Thistle Hotel. Despite the improvements to the reception/restaurant I did not notice any significant alterations. While the reception had undergone a face-lift the service had deteriorated. What had been spent on the 'improvements' must have been saved on staffing costs. There was only one receptionist for both checking-in & checking-out which... more

Stopped there for 1 night on may 15 Looking at previous reports all the works are now complete and for the money you pay is excellent £79 with a weeks parking included Excellent!! Bar area still needs a look at but for a nights stay preparing for your flight you could do alot worse. I am going to egypt in... more

I checked into this hotel on May 7, 2008 for a one night stay prior to flying out of Gatwick on the 8th. On Wednesday, May 7th the temperature in Horley was around 77 F, i.e. it was hot. The lobby of the Menzies was lovely. Apparently, it was just recently refurbished. I was given a room on the 2nd... more

This is a nice hotel however we did have large works going on outide our room and there where large razor sharp shavings that where alll outside room and got brought into room....not good when you have a two year old that will pick anything up! The resturants where all shut for refurb other than the bar and the food... more

Ignore previous reports Stopped at the hotel for one night in Feb 08. Found that the hotel s halfway through a refurbishment. Room was newly refurbished bedding was new. Parking and transfer to airport was good. Restaurant was shut for refurbishment so we ate in the pub which whist not great was ok more

Having stayed here on a number of occasions in the past, I have always seen the place as acceptable for an overnight but not much more. On my last visit I heard that Menzies had recently taken over the place and had vowed to invest a few quid. I took it all with a pinch of salt but WOW ...... more

I found the hotel staff very helpful, the hotel was reasonably clean and the pub, restaurante and shuttle were all convenient. The real time flight screen information was also very useful.The hotel provides an excellent choice of magazines for guests. All in all, the convenience provided for travellers were excellent. However, the hotel needs rennovating, the decor is tacky and... more