i stayed in this hotel in the town centre with my boyfriend for a weekend away while visiting some friends. the hotel has been recently refurbished so rooms are very nice and confortable. the restaurant serves very good quality food with some special menus and very good prices! the bar is also great. staff is very friendly and helpful, will... more

Two night stay £124 two sharing a twin room including breakfast. Great location excellent breakfast buffet style nice bar £1.50 pint cider also other good drinks deals. The room was very nice, it was very modern and had a comfortable bed. Tea / coffee / hot chocolate making facilities. Also a iron & ironboard in the room. 4/5 for the... more

Our daughter paid for this stay for our birthdays which was a special offer of Dinner, Bed and Breakfast at very short notice. The reception staff (Gavin in particular) were very helpful indeed and we were upgraded to an Executive Room. This was a very large room, nicely furnished with a larger than average bed. However, the room was very... more

This hotel is located right in the centre of Hartlepool. We got an advance rate which made it good value. We had 3 rooms and they were all quite large. From the outside, you'd expect the hotel to be traditional, but unfortunately it seemed like the refurbishment did not live up to this (perhaps done on the cheap). The worst... more

We'd booked this hotel for a stay before the Great North Run, to get a nice relaxing nights sleep and then a short drive up for the race on Sunday morning. When we arrived, despite booking a cot on-line, ringing up 2 days before to ask for a cot, when we got to the room on the 3rd floor, there... more

We arrived at The Grand for a one night stay (pre-Great North Run) + was very impressed by the hotel. It appears to have been recently refurbished + was beautifully decorated inside. Unfortunately the impressive nature of the hotel and it's staff was very quickly overshadowed by the horrendously loud music coming from the bar. My husband went to reception... more

Just got back from 2 nights stay in Hartlepool, had to go to a family wedding and was not looking forward to the affair. have to say the hotel was fantasic, staff very helpful, food in the restaurant was amazing. The town seems to be alive on a weekend and the people are real friendly. I would definatley recommend this... more

This is the second time I have stayed at the hotel this year and I think the standards are definitely falling. The first time was in March and the food in the restaurant was fine. I have just stayed for 4 nights earlier this month and the food and service in the restaurant were awful. Orders were wrong, the time... more

I had to spend a week in Hartlepool for work purposes and this was considered to be the best hotel in the area, although I have been warned that “it is not exactly 5*”… But I was pleasantly surprised! The room was very spacious and well appointed, the bathroom spotlessly clean and the bed very comfortable. I needed to leave... more