stayed 3 nights and loved location near park with pleasant mile walk to station. reception pleasant on arrival. room small but clean, bed fine. the faults .. room ok but bathroom not up to 4star class, tired and basic. sound insulation from room above non existant. chamber maid very nice but took our bathroom towels away twice without replacing them... more

What a lovely location, overlooking Richmond Hill and the room had a fantastic view of the Thames. The hotel was very clean and the room was well furnished and we particularly liked the balcony. We had several meals during our stay and the quality of cooking was outstanding, I would highly recommend eating here whether staying or not! The service... more

I visited this hotel on a 2 day conference, the staff were very pleasent and professional, the meeting room was very comfortable, both flavour and presentation of food was excellent, my bedroom was clean and comfortable and free wi if at great speed was a real bonus. more

I just visited the Richmond Hill hotel and was very impressed with the hotel it was a beautiful hotel albeit with quite small but clean rooms. Like other travellers, the service was non existent! The only person in the hotel who can hold their head up high is Tony, the Duty manager. He was everywhere, helping out in the restaurant,... more

We stayed at the Richmond Hill the rooms are done out to a good standard and very clean but thats where it all ends. The staff on reception are the most rude I have ever come across. On check in we where not even told what room we where in it was a general pain for staff to ring a... more

Visiting London for a few days as a family including small children, we found the hotel to be far more than we had expected. I wouldn't say we were very high maintenance guests, but found the staff to be friendly and helpful. No hangups about small children [ although ours are little angels of course]. We only ate breakfast in... more

Room was clean and well appointed but small. Nice area more

We found an impressive deal from Travel Zoo which gave us free tickets to Kew and a room upgrade for £99 pn as well as a £50 deal for a 3 course meal for two with a bottle of wine. Given that we also had car parking and use of the leisure club, we thought that this package was excellent... more

We booked at the very last minute, and got a great rate. We arrived late afternoon and had a quick swim in the pool which is a proper size before going out for the evening. Our room did have a view and faced the Terrace opposite the Hotel, lovely room brightly decorated with air con. We returned late to use... more