I booked to stay for 1 night with my partner and our 10 yr old child and had requested a non smoking family room with river view if possible. The proprietor was offhand and unfriendly as we checked in and we were given a room in the top(attic) floor of the hotel, facing the busy road. The room smelled of... more

We stayed at this hotel in August. When we arrived there was nowhere to park so we contacted the hotel for help. They said to pull up outside and they would move some cars. The lady owner came out in a foul mood and sat in her car shouting, swearing and cursing at the passing traffic, then smiling at us.... more

Myself and my boyfriend stayed at the Riverside Hotel when visiting Richmond for a friends wedding. Firstly we were disappointed with the lack of parking available. There did not seem to be any parking attached to the hotel and when we stopped by the side of the hotel to ask the hotelier where we were to park we were directed... more

We were with a wedding party. First of all I was somewhat surprised to find out that they had taken the money off my credit card three weeks before we had even arrived. When mentioning this was told that this was normal procedure when booking with a discounted room (wedding discount - which amounted to £10.00 per night). Accepting this... more

Three months ago I booked a double room at the Riverside Hotel with the intention of staying there the night before my wedding. A few weeks later I called the hotel to upgrade the room from a double to a suite. The employee I spoke to assured me the upgrade had been recorded. A week before my wedding I called... more

A charming typically English hotel, with excellent decor and a fabulous view of the Thames! We would recommend this venue to anyone looking for a clean spot with personable service. more

This place looked great on their website, but was very disappointing in person. We had booked a family room with two beds 2 weeks in advance. On the website the rooms showed a nice river view and tasteful furniture. We had to park the car on the sidewalk to unload. The room we were given had only one bed, was... more