Solid business hotel, large rooms. They are renovating the rooms. No problems with noise, they were replacing carpet on the 3rd floor, I was there Jan 28th & 29th. They said one of the floors was closed and expected renovations to be complete in March. Breakfast buffet was ok - nothing special. I ordered an omlette but after waiting 15...
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Dear Primediver,
I would like to thank you for taking the time to complete the Trip Advisor on-line guest survey following your recent visit to our hotel. All guest feedback is extremely important to us and we appreciate any comment you may have.
I have observed your remark regarding your experience at breakfast and would like to assure you that...
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We just returned home from 4 nights at the Paris Hilton La Defense. We were concerned about booking this hotel because we had read a number of negative comments about smells in the rooms and corridors and poor service in the restaurant. Happily, we found this Hilton to be on par with other Hiltons we have stayed at worldwide---in other...
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Dear TravelingTraveler,
Thank you very much for your nice feedback regarding your recent stay with us. We were delighted to hear that you had enjoyed your visit. We thrive on our guests' satisfaction and your comments are a great encouragement to both the Management and Team.
We look forward to welcoming you back to the Hilton Paris La Défense when...
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I have stayed at this hotel numerous times due to location to my office and each time in the last 6 months I find it gets worse. I am a hilton diamond member so well travelled and have stayed at lots of hiltons worldwide.
I arrived a day late due to international flight delays and even though I had emailed...
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Dear chelsea1977,
I would like to thank you again for your comments throughout your stay with us and for your participation on Trip Advisor. We did not meet your expectations for which I reiterate my most sincere apologies.
We trust however, that actions taken following our last correspondence have demonstrate our deep regrets and that these do fully satisfy you....
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Was indeed a good hotel. Metro just below. Very convenient. Breakfast was excellent and service was good.
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Dear nsunder,
I would like to thank you for your comments following your recent stay with us. We are very pleased to hear you do appreciate our hotel facility and service we provide.
For your next visit to Paris, please do not hesitate to contact me, I will be delighted to assist with the reservation.
Sincerely yours,
Stéphane Mercier
Hotel...
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We had put off going to Paris because of the reviews we read on this site about how small Paris hotel rooms are. I am not a small woman, but more importantly my husband is a little over 2 metres tall, so it matters to us to have a decent king-size bed and some headroom. So when Hilton had a...
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Dear Ruth S,
Thank you very much for your positive feedback regarding your recent stay with us. I am delighted to hear that you enjoyed your visit. We thrive on our guests' satisfaction and your comments are a great encouragement to all Staff.
We look forward to welcoming you back here when you next require accommodation in town.
Yours sincerely,...
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We stayed here in July 2011. Family of four including 2 teenage daughters. La Defense is a take-it or leave location. It looks impressive on a sunny day and is very close to the metro on the same line as the Eiffel Tower. The area around the hotel is a bit of a concrete jungle and slightly disconcerting late at...
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Dear CabinteelyFlyer,
I would like to thank you for taking the time to complete the Trip Advisor on-line guest survey following your recent visit to our hotel. All guest feedback is extremely important to us and we appreciate your participation.
We look forward to welcoming you back at the hotel for a future stay in Paris.
Sincerely yours,
Stéphane Mercier...
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Our 3rd time at this hotel and we will definitely return. Nothing flashy but the rates are good as is the service. The front desk staff were very friendly and helpful. There is a walkway underneath to the RER & Metro and a shopping centre with an Auchan Supermarket, Paul Patisserie & Briochee Doree and a variety of shops and...
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Dear ZiggyTravel,
I am very pleased to note that you come back to visit us regularly and I would like to thank you for your loyalty and your kind comments. It definitely appears that our property is convenient for tourism in Paris!
Dear ZiggyTravel, we all look forward to have the pleasure to welcoming you back again.
Sincerely yours,
Stéphane...
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I recently stayed at the Hilton la Defense for one night. The receptionist (on training) was very nice and welcoming and made the arrival a pleasure. I called from the airport to make sure m room was ready as I was arriving before the check-in time and all was in order. I was informed about a special deal of getting...
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Dear G-trotter 13,
Thank you very much for your full comments following your recent with us. These help us to improve our overall service and I am pleased to hear that despite some errors, our Team did satisfy you.
We all do look forward to welcoming you back soon.
Sincerely yours,
Stéphane Mercier
Hotel Manager
Stephane.mercier@hilton.com
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I brought my wife and children from Ohio for sightseeing and a conference, and could get anywhere by underground Metro right under the hotel. A huge mall attached. Beautiful Christmas bazaar set up outside with vendors from all over, but very tasteful. We felt we could reduce our expense by not staying centrally, and being our first trip to Paris,...
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Dear TennisFan2012,
Thank you very much for your positive feedback regarding your recent stay with us. We are delighted to hear that you and your family enjoyed your visit. We thrive on our guests' satisfaction and your comments are a great encouragement to both the Management and Team.
We look forward to welcoming you back to the Hilton Paris La...
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The Hilton La Defense in Paris, is not your classic Hilton hotel with the luxury one is used to expect from a Hilton hotel, however, it has all the services one would expect from a Hilton and is relatively cheap. Certainly when comparing with other Paris hotels.
The negative points are: the location, which is not central, yet easily managed...
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Dear Joe R,
Thank you very much for your comments following your stay in our property.
Further to your feedback on the smoke odour, on a future stay, please do not hesitate to request for accommodation on a non smoking floor. Kindly also note that following our room refurbishment, our hotel will propose fewer smoking rooms than at present.
Dear...
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