Stayed in a twin room, 206, which had seen better days. Furniture was poor quality and the bathroom was in need of some new mastic and a deep clean. No mini-bar, poor quality TV and no hotel information folder (apparently all removed to update the restaurant menu). The restaurant quality was good, with a wide price range. Breakfast was fabulous,... More

Had a wonderful pre Valentines break over the weekend. No faults at all. Even though it was pretty much full because of valentines day coming up the service was faultless and all of the staff extremely polite and helpful. I would suggest however taking a few drinks for the room youself as a large glass of wine is 6.50. Other... More

We celebrated my mum's 80th birthday and nothing was too much trouble- we asked for our banner, balloons and flowers to be placed on breakfast table next morning - they were beautifully arranged for us. The cake was kept until the evening meal and brought in towards the end of the meal - again presented beautifully. The staff were all... More

We recently returned to this hotel which is very well situated for visits to North Wales as well as Chester. Our upgraded room was well-furnished and very comfortable. The food in the restaurant was of a high standard although I hope they will include a few more dishes which are covered by the DBB allowance of £25. There was a... More

The moment we walked up to Reception we were greeted with a bright, friendly smile & assurances that the objective was to ensure our visit was an enjoyable one. This same welcome was indeed obvious throughout our stay from the delightful room maid who immediately provided us with extra pillows to the attentive, courteous dining room staff who eagerly provided... More

I booked to stay here as a surprise for my mum for her 60th birthday, arriving on the Sunday and leaving on the Monday. Amazing value for money, excellent food included in the price (3 course meal to the value of £25pp, continental breakfast(so much food)). The treatments we had included in the price were wonderful, the entire staff at... More

We stayed at the hotel for one night, myself and 4 friends in 2 rooms. When we arrived we found that the room we had been given for 3 of us had only 2 beds, but this was sorted out immediately with no problems and staff were very courteous.Last year the staff noticed that one of group couldn't eat the... More

We booked a one night stay just before Christmas to take our staff and their partners out. Cold and snowy but we had a good time. Hotel was comfortable, good clean rooms and nice bar with reasonably priced drinks. Large conservatory overlooking the gardens for a chill out afternoon tea or drink. Pary for over 200 guests mxed up from... More

we stayed here on the 14th jan for 2 nights. the staff are extemely friendly, hepfull and give great service. however unfortunately they are let down by some of the features of this hotel. our room was clean, however it was the little touches that you would expect from a 4 star hotel that seemed to be missing. light bulbs... More