We booked our holiday with Shearings,we originally were booked into our first choice hotel,The Exelsior but about 3 weeks before departure we were informed that our hotel was going to be renovated (the Shearings brochure claimed the hotel had just been renovated) an that we were being moved to the Bazzoni hotel a short distance further up the lake.To compensate... more

We just loved this hotel. We booked via a tour operator and really did not expect to have a suite of rooms! It was wonderful. Perfectly located for the ferry and the village. Hotel was immaculate and very quiet. Food was lovely and the service excellent. more

My husband and I loved our stay here. We booked a room with a lake view but could not have it for the first two nights because a guest had been taken ill. To make up for it the hotel gave us some money back and upgraded us to a suite - then they sent us some complimentary Prosecco. The... more

We had prepaid a three nights stay at this extremely disappointing hotel. When we checked in, we asked, as we usually do, if we could have a silent room. We were told that we were given a room with the standard we had paid for. We paid around 450$ a night. We got a room in the attic, with a... more

The hotel looks grand from the outside but is a little tired on the inside in certain places, damp patches in some of the halls, and in our bathroom and stains on the carpets. The hotel staff were all very friendly and helpful and the food was good but not anything special. My wife and I were staying here for... more

When we arrived there was a wedding and the front desk employees were reacting like chickens with there heads cut off so check in was a little electric and not professional. The room was very dissapointing as it's furniture was like a school dormitory. Cheap cabinets and closets with a musty smell. The carpets were stained in the room as... more

Booked a long weekend in Italy as a surprise for my boyfriend. I was looking for a nice hotel, in a good location, with a pool, good standard accomodation, lake view and walking distance to a village / reasonable restaurants. I'd read reviews in advance and felt 50/50 before we went away to change the hotel, I'd read a really... more

I took my 2 children to this immaculate, friendly hotel this summer. The staff were friendly, the hotel and the grounds immaculate and the atmosphere was relaxed. We only went out once and the children begged to be able to go back to the hotel itself because it was such fun. This wsa good for me because I could read... more

We have just spent a week at Grand Hotel Menaggio on Lake Como with beautiful weather. Like previous person we were on half board. We don't think Italy have the same * ratings as we do. We believe it to be a good 3*. Mostly the staff are friendly. We found one of the waitresses at the evening meal particularly... more