I got room which contained broken bathtub and wet carpet and with windows that one could not close esspecialy when the temperature gets down to 30F... Also the illumination of room is terrible... just one lamp and two small ones that almos lit nothing...

I went to this hotel with a tour group through EF Tours. Before we left, I looked up this hotel on TripAdvisor, and was upset and scared by the amount of negative reviews I saw. I had no choice but to stay in this hotel, as it was part of the EF Tour. However, when I got there, I was... More

We stayed here with a Cosmos tour. Thankfully, Cosmos moved us after the first night!We had no air conditioning, the shower was broken, electrical tape held cords together, the emergency phone in the hall was broken with wires viewable and the refrigerator was not cold. While we were offerred another room it was on the 7th floor which was nicer... More

Stayed here as part of a COSMOS tour group. After getting to room, discovered that there was no hot water. This was a problem among several other travelers as well. Even though they advertise free Wi-Fi, you could not connect to the network, and the staff was unresponsive to this, and could care less. The included dinner was OK at... More

We stayed two nights there, No A/c, (Mgr on duty told us that the motor for a/c was broke and being fixed day after we left). Electrical box was not connected to wall, light cord was cut and repaired with black tape. Fortunately, we did have corner room with two windows for cross ventilation (8th floor). Located close to downtown... More

Went here on a school trip from Ireland and it was awful the staff were the rudest most arrogant people I've ever met. Rooms were absolutely disgusting and two of the beds broke there was also an awful smell coming from all of the rooms. They messed up the rooms in the first place and the staff completely discriminated against... More

Stayed at this hotel with a tour group of 50 from Northern Ireland having booked through the Belfast Telegraph in conjunction with a company called The Travel Department. We were on a tour of 4 nights in Tuscany & 4 nights at Lake Garda. Everything about the holiday was fine except for this hotel. We were herded in like sheep... More

We stayed in this hotel for 2 nights on our way cruising Italy. We had a suite for a very decent price with a good bed and an amazing view over Montecatini. Of course you find huge groups, because Montecatini is a Termen place where a lot of big groups with older aged people want to get cured. Montecatini however... More

We stayed at the Ambasciatori November 3 - 10 with a Collette Tour Group. It seems that this hotel, and the others in the immediate area, do most of their business with tour companies as there were buses lined up every morning. It's probably a good thing for this hotel, as it is barely suitable for a vacation stay and... More