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Pierre & Vacances Residence l'Ours Blanc

3.0 of 5
Avenue des Jeux, 38750 L'Alpe-d'Huez, France
Hotel amenities
3.0 of 5 stars 50 Reviews
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50 reviews from our community

    Trip type
Traveller rating
    9
    14
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    8
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Date Rating
mmm_maltesers
1 review
1 helpful vote
3 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

We booked through travel agents, we picked hotel as it stated it had been fully renovated and looked lovely. We arrived at reception which looked promising, new and well decorated. However on allocation to our room we arrived to small bunk beds and an old room that hadn't seen any renovation since it was built. We went back to reception... More

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LisaShand
London, United Kingdom
1 review
2 helpful votes
1 of 5 stars Reviewed 3 March 2011
2
people found this review helpful

We paid £1456 euros for a very poor quality one bedroomed appartment sleeping 5. The electrical sockets were hanging off the wall and one of the 3 did not work. The light fitting was falling out of the ceiling. There was only a hand held shower with no hook or shower curtain thus soaking the bathroom everytime someone showered. The... More

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pv_customer_liaison, Guest Relations Manager at Pierre & Vacances Residence l'Ours Blanc, responded to this review
3 May 2011

Thank you for taking the time to post an account of your stay on Tripadvisor. We are sorry that you were disappointed with the furnishings in your apartment. We have been updating sections of this resort and unfortunately some rooms are in better conditions than others. Alongside this, we accept that our rooms can be on the small side for... More

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karindarley
2 reviews
6 helpful votes
4 of 5 stars Reviewed 16 January 2011
2
people found this review helpful

no kettle or cups in the 3star rooms other wise ok place have been 3 times before all been ok More

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pv_customer_liaison, Guest Relations Manager at Pierre & Vacances Residence l'Ours Blanc, responded to this review
15 March 2011

Thank you for taking the time to review your visit with us. We are pleased you enjoyed your stay with us in Alpe d'Huez although apologies for the lack of kettle and cups in the apartment upon arrival and hope this was both communicated and sufficiently dealt with by our in-house team. We hope you will stay with us on... More

SUEDDerby
Nottingham, United Kingdom
Senior Reviewer
6 reviews
4 helpful votes
3 of 5 stars Reviewed 3 January 2011
1
person found this review helpful

Just returned from a new year break with my husband and brother. Booked the resport as it was supposedly 4 star (a rarety for apartments in france) and it actually showed as a one bedroomed apartment with separate sleeping area.....(another rartety in france)...... mmm not sure I'd call two single beds crammed together agaist 2 walls, 6 inches on one... More

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pv_customer_liaison, Guest Relations Manager at Pierre & Vacances Residence l'Ours Blanc, responded to this review
15 March 2011

Many thanks for posting your review. We are pleased that you enjoyed the central location of your accommodation. We are sorry that the level of cleanliness did not meet your expectations. Although we are confident our reception team endeavour to resolve any issues for guests who are disappointed with their apartment it is with great regret we were unable move... More

100nights
Geneva, Switzerland
Top Contributor
130 reviews
62 helpful votes
4 of 5 stars Reviewed 4 August 2010
1
person found this review helpful

We spent several days in Alpes d'Huez as several family members were undertaking the tough annual triathalon. The room/suite is extremely well designed and thoughtout with cupboards and hooks in all the right places. The kitchen facilities were good, the bathrooms OK and the beds hard! Notionally the suite sleep 7 adults, but that is definitely a squeeeze, but four... More

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et1Glasgow
glasgow
Senior Reviewer
7 reviews
2 helpful votes
4 of 5 stars Reviewed 21 April 2010
1
person found this review helpful

We had a week at these self catering residences, not to be confused with the up market hotel next door of the same name! The appartment was very small, but so are our kids (6&4) so it wasn't a problem. The room could have been cleaner, dust on top of the skirting boards. There is no oven, just a microwave... More

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UKFamilyguyUk
UK
1 review
1 helpful vote
3 of 5 stars Reviewed 12 April 2010
1
person found this review helpful

Spent a week skiing in Alpe D'Huez and stayed at the Hotel Ours Blanc. The food was excellent and the staff helpful. Unfortunately the 'central location' meant that late night revellers walk past the hotel from clubs/ bars in the early hours of the morning making a lot of noise. Also, when it snows, the diggers started clearing the roads... More

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pv_customer_liaison, Guest Relations Manager at Pierre & Vacances Residence l'Ours Blanc, responded to this review
2 December 2010

Many thanks for posting your review. Our residence is centrally located and is ideal for ski in/ski out customers. Unfortunately this does mean many skiers will be passing the property après ski. We have however, noted your point about the ski lessons and this will be passed onto management for further consideration. Best wishes More

Alfietom
Truro - Cornwall
Senior Reviewer
8 reviews
5 helpful votes
4 of 5 stars Reviewed 16 March 2010
1
person found this review helpful

As an all male group of eight 40 somethings we travelled from Gatwick to Alpe D'Huez for a week of Hard Core skiing, no partying, no boozing and no late nights, we were there with the sole purpose to ski and board! The transfer from Grenoble to Alpe D'huez was a long one due to heavy traffic through Grenoble meaning... More

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sjr77
London
1 review
2 helpful votes
2 of 5 stars Reviewed 4 March 2010
2
people found this review helpful

The hotel has some quite spacious, clean, modern-looking rooms, which we were fortunate to get (Platinum suite). Very powerful showers. Note the jacuzzi function of baths have all been disconnected - they should NOT be advertising this feature any more. Food - just quite average really. If vegetarian, you may find yourself eating lots of cheese at mealtime... Only 1... More

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Lozza1uk
Manchester, UK
Senior Contributor
22 reviews
11 helpful votes
4 of 5 stars Reviewed 1 March 2010
1
person found this review helpful

Stayed here the last week of Feb 2010 and would recommend it. The rooms were fine - noise at 5am every morning from people and the piste groomers but i've never managed to find a ski hotel that doesn't have this problem. The food was really good - decent breakfast and 4 course dinner (so not the 5 course advertised,... More

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