A lot of fame, but lousy service. This is not a 5 star hotel! The hotel is not suitable for international guests. Almost no one speaks English, and the flyers and menus are written only in German. The hotel is a city known for spa treatments - the result is that there are many old and sick people who walk...
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Dear Angela P,
thank you for your critical report on our hotel. We are very sorry that we could not meet your expectations and apologize for the inconveniences. A detailled personal response will be sent to you by mail. The issues during your stay are of course taken seriously and do not comply with our standards. Currently, actions are taken...
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A great stay. Very Comfortable. Staff were so friendly and helpful, dealing with all manner of requests from our meetings.
Would definitely book again for a conference.
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I have been staying in this hotel several times since 2005. General impression is good. It had belonged to the famous ‘Steigenberger’ group of hotels, however not any more, since an insurance company has recently bought it, keeping the name intact. Hence the manner of the personnel, it has changed towards somewhat neutral, without, so to say, refined respect to...
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Dear NicolasAlnis,
thank you very much for your detailed review. Your comments will be taken into our service quality check. The hotel still belongs to the Steigenberger Hotel Group and has been a franchise ever since 2001. That is why the building itself is not owned by the group.
We are looking forward to seeing you again soon,
Best regards,...
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If you are using iPhone or / and iPad like me, I can assure you that you will have big problems about the internet connectivity. Wireless internet is available supposedly only around the lobby area but my experience has shown me that if you are not immediately in front of the reception desk the signals get lost very quickly. As...
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Dear utuku67, thank you very much for your comment. We are very sorry that you experienced some inconveniences in our hotel. Please be sure that your suggestions are taken seriously. We are aware of the internet connectivity and we are about to establish a stable wireless connection throughout the whole house. So far we offer internet connections with cable on...
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First time and a great stay. An hour train ride from Munich, so no need to rent a car. Hotel offers free car service to the train station in Bad Woerishofen, just call 20 min in advance and no problem. We booked 2 rooms, one regular, single room and one comfort room. To be honest a family of 3 adults,...
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