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Grand Mercure The Hills Lodge

4.5 of 5
Cnr Windsor and Salisbury Rds, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Hotel amenities
Grand Mercure The Hills Lodge
Ranked #1 of 1 hotels in Castle Hill
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212 reviews from our community

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Date Rating
A TripAdvisor Member
4 of 5 stars Reviewed 15 May 2013 NEW

The hotel is very good. Room is clean and nice, staff is friendly, price is reasonable, the surrounding is beautiful. Only location is not convenient with the public transportation, T60 bus station is very close to the hotel, but 1 hour 1 shift.

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review
18 May 2013

Dear Guest - thank you for your positive review. We look forward to welcoming you again More

Liverpool
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 28 April 2013

I arrived with a work colleague after a 24 hour journey from the UK. Check in was quick and efficient, which was most welcome after a very long trip. The rooms are perfect; spacious, stylish and well equipped with TV, hairdryer, safe, iron and ironing board, fully stocked minibar fridge and tea and coffee making facilities. The bathroom was equipped... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review
7 May 2013

Dear Guest - Thank you so much for taking the time to go into so much detail and write such a fantastic review. We look forward to welcoming you again More

Auckland Central, New Zealand
1 review
4 of 5 stars Reviewed 21 April 2013

Great stay. Pity the room was very dark as there was a lot of tree growth outside the window, which if trimmed would allow the natural light in. Have advised the reception and they agree and will pass on comments.

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review
7 May 2013

Dear Guest - thank you for your positive review and feedback regarding light in your room. We have trimmed the bush enough to let in more light, but still maintained the rooms privacy. On your next stay maybe we could book you an upstairs room which has much more light. King regards Malcolm More

A TripAdvisor Member
4 of 5 stars Reviewed 12 April 2013

Lovely hotel and staff - only negatives were the comfort of the bed and the quality of the breakfast which was less than ordinary. I know it's difficult for breakfast to be cooked fresh, but it really should be. Stale hot food isn't really something to face first thing in the morning. I'd stay at the hotel again but have... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review
7 May 2013

Dear Guest - thank you for our positive feedback and also for your comments where we did not meet your expectations. Feedback makes us take a look at our processes, product and training. We have had Sealy review our beds after a couple of comments. The beds are a premium posturepedic hotel bed, but are on the firmer end of... More

NB
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 10 April 2013

We have stayed at this hotel numerous times in the past few years when we have to do business at Norwest Business Park. As always the staff were excellent, the hotel is comfortable and clean. We turned the air conditioning off because it sounded like a truck idling. Not a problem at this time of year but could be in... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review
7 May 2013

Dear Monti - thank you writing a review and my apology for the areas we let you down. The air conditioner noise is definitely not normal. We have a state of the art Mitsubishi System which is usually very good. Because we do not have access to a persons name via your Trip Advisor user name I would appreciate if... More

Burleigh Heads, Australia
Top Contributor
203 reviews 203 reviews
34 hotel reviews
Reviews in 65 cities Reviews in 65 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 9 April 2013

For anyone doing business in the Norwest or Castle Hill areas, The Hills is a great place to stay. It's been used for conferences for at least 20 years, has been beautifully maintained and is very central to Windsor Road and other major arterials. The restaurant and bar are great, sometimes service is a little slow, but good food and... More

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MMGM9680, Front Office Manager at Grand Mercure The Hills Lodge, responded to this review
7 May 2013

Dear Amanda - thank you for taking the time to write a positive review. We look forward to welcoming you again soon. Thanks Julieanne More

Newcastle, Australia
1 review
5 of 5 stars Reviewed 3 April 2013

We enjoyed everything about this hotel. The room was large, very clean, very comfortable and quiet! We had breakfast and dinner at the hotel. The food was delicious and the service was fantastic even though the restaurant was busy. The staff in all areas were very friendly and helpful. It was only 5 to 10 minutes to Parklea Markets, the... More

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MMGM9680, Front Office Manager at Grand Mercure The Hills Lodge, responded to this review
7 May 2013

Dear Chris - thanks for such a great review. We look forward to welcoming you again. kind regards Julieanne More

Newcastle, Australia
1 review
5 of 5 stars Reviewed 3 April 2013

Excellent service with an 11.30pm check in. Quiet, clean lovely room with a great breakfast. and late check out of 11am. The gounds were immaculate and the carpark close to the rooms and well lit. Will be returning.

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review
7 May 2013

Dear Hamo - thanks for reviewing our hotel. Your comments are appreciated and thank you for noticing our grounds, we do spend quite a bit on our gardens and grounds, which we believe is one of our best features. Kind regards Malcolm More

A TripAdvisor Member
4 of 5 stars Reviewed 3 April 2013

Great hotel, great staff, we would stay again, but it is well out from the city. Quiet, losts of room and very well presented. Good value for money even with the distance from the city we would probibly stay here again.

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review
7 May 2013

Dear Guest - thanks for taking the time to review our hotel. I agree we are not CBD and are not a good location if you want to go to the Sydneys CBD during peak hour. We are however around 40 minutes outside peak hour and on weekends. We do provide a cost effective option especially during those expensive city... More

Hong Kong, China
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 April 2013

Located in a business district in the outskirts of Sydney offers you an almost resort atmosphere that makes your business trip much more relaxed. Good rooms, spacious and well equipped. Only drawback the cost of internet a bit steep but I am not so familiar with Australian habits... in Asia would be considered a bit of a rip off. Excellent... More

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MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review
7 May 2013

Dear Gianni - thank you for your positive comments. We have taken note of your feedback on internet together with other guests and yes Australia is behind some other countries with internet pricing due to the higher costs of such services. Although we have not made it free we have reduced our prices slightly. We do offer 30 minutes in... More

 
 
Grand Mercure The Hills Lodge
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Additional Information about Grand Mercure The Hills Lodge

Address: Cnr Windsor and Salisbury Rds, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Amenities:
Bar/Lounge Fitness Centre Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Castle Hill
Price Range: ££
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, steam room, day spa and 4 function rooms for up to 200 delegates. ... more   less 
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Grand Mercure The Hills Lodge
See lowest price for your stay* (from Expedia.com, Hotels.com, Booking.com, and 8 more)
Enter dates 1 night 2 nights
Show Prices