I have very little to write about the standard of this hotel and their customer service . . .. I struggle to understand how any hotel/customer service supplier can be so 'lax' in our current economic climate! Customer Service = Rubbish (seriously bad attitudes!) Food = Rubbish (very over -cooked and poor quality) AND seriously over-priced (£32.00 for a room... more

Coppid Beech was recommended as the best hotel in the area, it was far from it! Every time we left the room, we would return and find that our card keys did not work, the night receptionist needed customer service training, (badly) the window in our room was broken, there was road works that we were not informed about right... more

Great quality hotel, very comfortable rooms and decor interesting. Breakfast and food excellent, as was the check-in-out service. Used the pool, sauna and steam room, all OK, male changing room having trouble with tiles at the moment but repairs are underway. Would not hesitate to return to the hotel, which I have planned in a few weeks. The only downside... more

Stayed one night 10th October 2009 on spa break (via spabreaks.com) with 2 old school friends. Had 2 adjacent rooms (one twin, one double), both with balconies overlooking rear of hotel (trees & car park) - very quiet even though there were a couple of large hen parties also staying. Break included dinner, bed & breakfast, one 30 min treatment... more

The hotel is a fair size and quite noticiable so you won't miss it. It is built around some sort of alpine/santa's grotto theme which I initially thought was a bit odd being in the middle of Berkshire? (In the light of day I noticed the dry ski slope next door.) Stepping into the hotel the alpine theme seemed to... more

This fantastic modern purpose built Hotel has everything you need. Our weekend here was fabulous. My wife and I highly rate this Hotel for its facilities, and, although the physical location isn't much to look at, it is close to some of the South Easts biggest attractions. i.e. Legoland, Windsor Castle, Windsor and Eaton. The Hotel Restaurant had a good... more

Read some bad reviews of this hotel (check the dates!), but it has been recently renovated and we found it to be lovely, comfortable, welcoming and the staff all delightful. Travelled with a mom and dad, two young children and a grandma and grandpa--all were very happy with our stay. more

This is a lovely 4 star hotel which is modern, clean and has helpful staff. Having read some of the other reviews, we approached with trepidation, but had an excellent 2-day break and are surprised at some of the negative things said - it's almost like some of the other reviewers stayed at a different hotel! We are a family... more

Don't be put off by previous bad reviews! On check in at the hotel the staff were extremely helpful and professional, a standard that was continued throughout our stay. We stayed at the hotel for a friend's Hen Party, rooms were immaculate, our spa treatments were at the highest standard and our night in the nightclub was one to remember! more