Having arrived at the Hotel Neptuno on Monday 7th, September, both myself & friend had to `struggle` down the stairs with out cases!! No help in sight! Not exactly easy access!! Thankfully the hotel had LIFTS! As for the EATING arrangements these were appalling. According to what the inital booking stated, that on arrival on our first Night, `we` would... more

We stayed at the Neptuno Hotel for 2 weeks and we had a great time. The hotel is near the beach and sand dunes and the weather was fab.Our room was on the third floor wth a view over the pool and the room looked as if it had been recently refurbished. Breakfasts were very good and we ate other... more

Just returned from here, having enjoyed a pleasant break, however- as advertised on the hotels website "this is a hotel for guests 18+" we had to endure screaming children playing in the pool the latter part of the week, when I enquired at reception about this the reply was "there is some confusion, we only recommend it is for adults"... more

I have just returned from staying at the 'Neptuno' for 8 nights. From checking in to the day we checked out all the staff were so friendly and helpful, it was wonderful. The hotel is well situated for the Yumbo centre and the beach. Despite its close proximity to the Yumbo we were only disturbed by noise on 1 night,... more

second time we have stopped at the neptuno and we love it only fault that i have with it there should be more choice of food for veggies every thing else is great very clean nice hotel rooms staff very plight and friendly this year i notice they have started to open the back gate that joins on to the... more

I went to this hotel a little while ago and it was great for gay people but not anymore. There are groups of people who are bigots who hang near the hotel and my friend got badly injured because of them. I will be looking for another hotel next time I go because this place is no longer gay friendly... more

We booked 5 nights at the Hotel Neptuno in March based on its central location in Playa del Ingles, with close proximity to the Yumbo Centre and the beach. The fact that this hotel was advertised as an adult-only hotel was also a big plus. However, on arrival the receptionist did say that it does actually allow children to stay,... more

Excellent hotel! Service is brilliant! The hotel is in very good location and you can enjoy a relaxing holiday with short walk to several restaurants, pubs, etc in the surrondings. Still the hotel is quiet and there is no noise disturbing you the relaxing part of your vacation. Pool area is great as well as the pool bar. Restaurant and... more

Superb. That pretty much sums it up for me. Food fantastic, room were stunning (superior room booked) very modern and the bathroom was absolutely stunning. Location is superb, staff are great and courtious. The pool area never seemed too busy. The animation team are great too and i took part in most the activities. I upgraded to All Inclusive and... more