We have just returned from our first visit to this excellent hotel. A beautiful tranquil setting. Perfect rooms, serviced twice daily, exceptional food and first class service from every member of staff. A luxurious pool and spa but I think it is more for guests with no small children. Maspalomas is now very chic, spotlessly clean everywhere and I have...
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Dear Guest,
We wish to thank you for your kind words on Tripadvisor and are glad to hear that you fully enjoyed your first stay with us.
It has been a pleasure providing you with our first-class service and we are glad that you enjoyed the tranquillity of our small oasis.
Once again, we thank you for your feedback and...
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We have just stayed in this delightful hotel for the 10th time and are about to book for next year. It is the perfect place for a luxurious holiday in the winter sun. We love everything about it - staff, food, rooms, pool, quietness and gentility, though this may not suit younger people.
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Dear Guest,
Thank you very much for your comments on Tripadvisor.
We wish to express our gratitude for your loyalty and we are glad to hear that also your 10th stay at our Seaside Grand Hotel Residencia was to your full satisfaction.
Furthermore, we are pleased that you always enjoy our calm and luxurious ambiance and relish our excellent service...
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We have been to Gran Canaria several times. It's a short haul destination with pretty much guaranteed good weather. Often we have been left a little bit disappointed by the standard of accommadation on the island. This time we decided to splash the cash and try the Grand Hotel Seaside Residencia.
We decided to try the half board option as...
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Dear Guest,
We wish to express our gratitude for writing a review on Tripadvisor regarding your recent stay at our Seaside Grand Hotel Residencia.
As it is part of our philosophy to provide our guests with outstanding culinary highlights and an excellent service, we are delighted to hear that you had an overall wonderful stay with us.
Furthermore, we are...
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Maspalomas is geared to the mass tourism market. A walk along the prom introduces to the largely retirement age, mainly germanic, pensioners getting their winter sun. In the midst of this world is the gran hotel residencia. This hotelcontinues to provide luxury, both in rooms, facilities and not least, food. We have now spent a number of Januarys holidaying here,...
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Reviewed 17 June 2011
Dear Guest,
We wish to thank you for your review on Tripadvisor and are delighted that you once more enjoyed your stay at our Seaside Grand Hotel Residencia.
With pleasure we read that our high quality standards, including our exclusive gastronomy, meet your expectations.
We appreciate your kind words and are glad to hear that our Seaside Grand Hotel Residencia...
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This wonderfully comfortable hotel has significant repeat business,which is no surprise.Most of the returning guests request ,and are allocated the specific room of their choice by number.Such return business can bring difficulties of exclusion to new business - it is a matter of balance - both from the management viewpoint and the guests - not always uderstood.
The food service...
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Dear Mr. Tony,
On behalf of the entire team of the Grand Hotel Residencia I would like to take this opportunity to thank you for staying with us and for having published your impressions with regards to your experiences in our hotel.
It has been indeed a pleasure in reading through your detailed observations and excellent feedback, thank you very...
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This has to be one of the best hotels I have ever stayed in. The reception staff went out of their way to be friendly and welcoming. The setting is very peaceful and attention to detail is evident. The decor of the room was Spanish colonial style and very comfortable and clean. The breakfast buffet was amazing with a varied...
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Dear Guest,
We wish to thank you for your comments on Tripadvisor.
It has been a pleasure welcoming you and your family at our Seaside Grand Hotel Residencia during the Christmas holidays.
We are delighted to read that you fully enjoyed your stay with us and that we had the possibility to thoroughly spoil you with our first-class service and...
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This is an expensive and well maintained hotel. The location isn't great as there are no sea views and a five minute walk to the beach. Over in the large srea of and dunes you can expect to find a large number of gay nude men. Staff at the hotel lack the confidence that you expect to find at a...
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Dear Guest,
Thank you very much for your comments on Tripadvisor.
It has been a pleasure welcoming you at the Seaside Grand Hotel Residencia in December 2011.
We regret to hear that the location and our staff did not meet your expectations.
The beach of Maspalomas has an extra nudist zone, which is remote from the other part of the...
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I have to agree with previous travel reports, a really really nice hotel, great location (quiet), good food and style....the staff have been great, except the fact that sunloungers have been reserved in the early morning hours (and partly by staff who have cashed a good tip for doing so) and the rudeness of the Reception Manager Mrs. Leibermann. All...
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Dear Guest,
We wish to thank you for your review published on Tripadvisor and are delighted that you enjoyed your stay at our hotel.
Furthermore, we are gratified to read that especially our location and our exclusive gastronomy were to your full satisfaction.
We are always eager to inform our guests that the reservation of the sun loungers is not...
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Just paid my 4th visit to the hotel and the staff and professionalism are still excellent, but has become a victim of it's own success. Most surrounding hotels leave much to be desired, so the Grand is a welcome oasis. However--if you like to sunbathe, be prepared to get up VERY early to mark your spot, or settle for one...
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Dear Guest,
We wish to thank you for your review published on Tripadvisor, and I regret to hear that there were inconveniences and some misunderstandings.
As the relaxation and well-being of our guests is of great importance to us, I am very surprised that you felt the hotel was crowded. By having only 94 rooms, we have the possibility to...
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We have just returned from another week at this hotel as we enjoyed it so much last year. It was just as good as we remembered. The weather was fantastic and the hotel was a lot busier than last year. Several people commented they had never seen it that busy so maybe the secret is out. However, service was still...
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Reviewed 6 October 2010
Dear Guest,
We wish to thank you for your kind words published on Tripadvisor.
It has been a pleasure welcoming you at the Grand Hotel Residencia*****L and we are delighted to hear that our hotel and service were able to meet your requirements again.
We do always endeavour to prevent clients from reserving sun beds if they do not intend...
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