We actually quite liked this hotel--clean, on the beach, relatively inexpensive. More service would enhance the experience but overall, it is good value for the price. Our complaint is in the billing--we accidentally paid twice for the hotel, due to a Paypal mistake. Despite numerous emails and calls, the hotel has not responded. I don;' think it was deliberate on... more

I have previously stayed at the Hacienda Morelos. It was pleasant and inexpensive. A year later I returned to find that the hotel was under new management and now known as Hotel Carmen. The prices were nearly double. After finding that my A/C leaked water all over the floor, and finding a used razor in the shower, I decided I... more

Nice Mexican-style hotel. Very clean, great front desk help (Anthony,especially). Bath had shower only, worked fine, bath updated recently. TV in room; no phone. AC worked well. Did NOT drink the tap water. Stayed 4 nites.Hotel transitioned to a new operating company while we were there (Carmen Hotels), so the name may now be Camen Hacienda or Hacienda Carmen...Very close... more

This charming and nice hotel is located right on the beach. It has nice clean rooms and great pool and deck overlooking the ocean (the deck is so nice there was a wedding going on there!). The hotel also has a resturant and bar. The hotel is right in the center of the great town and a great place to... more

We recently returned from our first visit to Puerto Morelos. We stayed at Hacienda Morelos and were very pleased with the location, hospitality and service. The only drawback is that the beach area in front of the hotel is not kept as clean of sea grass as the beaches north of the main pier. However, that being said, the patio... more

We stayed for one night before our yoga retreathouse was ready for us. I arrived early and checked in, then waited for friends to arrive. After meeting them at the open lobby, I walked them to our first floor room, opened the door, then walked the length of the spacious room and opened the door opposite the one we had... more

Je reviens d'un voyage au Mexique. Il est vrai que cet hôtel avait un accueil très sympathique. Tous le personnel... more

Bel hôtel Belles chambres avec vue mer. Cadre très sympathique proche du centre ville dans un joli village de pêcheurs.... more