This is advertised as a luxury resort, it COULD be, but it's not. Arrived Sat Nov 14th, was told the room(s) would be ready at 3pm then told it would be 4:15 as they "were very busy"....NOT! The location is great! but the service sucked! The eating joints do not open when they are supposed to, if you ask 3... more

Upon our arrival, we were greeted with a cold, green drink made from some kind of fruits. Very yummy! We were then taken to our room which was very nice! The only exception to the room was the two double beds. We had requested a king bed. We didn't ask for another room. We just stuck it out. The bathroom... more

We did not get in until after 6, on a Friday, check in went very smooth, and we were taken to our room within minutes. We had none of the issues that have been stated in previous reviews, such as theft or being ignored by wait staff or bartenders. Although I do think they could improve on the breakfast buffet.... more

My girlfriend (now fiance) were at NH from Nov 8-11. After watching the weather reports all week and worrying that we would be significantly delayed due to Hurricane IDa we were excited to arrive on time, and to cloudy but not rainy weather. After arriving at the hotel we were greeted by the bellman whom poured us a drink (some... more

We kept finding ourselves saying "why can't they get their act together?" The resort is beautifully situated, but they kept missing the obvious. Like opening the restaurants on time, pulling the huge weeds that partially blocked the walkway, addressing problems that you brought to thier attention (such as "this beach umbrella won't go up" - which they try to force... more

My husband and I stayed here Oct4th -10th. We had a great week here. The hotel was only about 1/3 full and it created some very minnor issues on which restaurant would be open for dinner, which bar etc.Service was good, but take plenty of ones to tip..they work hard and deserve it. Our only negative..And its a big one.... more

We just came back from the NH Riviera Cancun, which is not in Cancun! It is in the middle of nowhere! Had we been in Cancun, we could have taken the bus into town. The facility is beautiful - a little formal for Mexico. Where was the music? We have been to Mexico several times before. We are usually greeted... more

We just got back from a 5 night stay with 5 others at the NH. Overall-we had a great time-I mean there’s food, alcohol, sun and good company-there was no way it was really going to be a bad trip. We have mixed feelings about the resort though. We got in on Saturday to the rain of Ida. There were... more

1. Food selections were not very good. Very bland food and not a large selection even though they advertise several restaurants. For an all-inclusive they should not be charging more for specific food selections on the menu. They also charged more for certain wines which were average. They only offered house wine as part of the all inclusive. No good... more