I cannot say enough about how wonderful this hotel & the staff is here! I would go back in a heartbeat! It's VERY clean, beautiful, delicious, and welcoming! It was our first time visiting Mexico, so we were a little nervous and anxious. They made our stay perfect! Everyone there is so nice and very eager to please. Never a... More

Before I talk about the floors, I want to talk about the hotel in general. Went there for a wedding and stayed in a preferred club ocean front suite (building 7). The room was very roomy, comfortable and beautiful with lots and lots of closet space. Awesome view of the water. Bathroom amenities were very nice and it had a... More

Yes,I hate to be the party crasher. I"ve never writen a review before,but if you"ve ever stayed at an good resort before, you would know what a disapiontment Now Jades really is.check was quick and easy, the over all appearence of the resort looks good for the first day, by the second day on you start to notice the food... More

My husband and I stayed at the Now Jade from Feb 9 –16 this year. This is our 2nd time to the Now Jade as we spent a week here in Feb 2011. We have been traveling to Riviera Maya area every February for the past 7 years, and have never revisited a resort until this year. After staying at... More

After visiting Now Jade our biggest complaint is the food was too good, everything tasted excellent. In all seriousness, the hotel was beautiful, the staff was terrific and inviting. Terrific childrens club with a friendly staff (thank you Lili) and if thats not enough, try boogie boarding with your children for alot of fun, terrific waves, and free sail boat... More

Let me start off by saying the people who write the bad reviews are people who look for things to complain about. This resort was great for the money. Check in was a breeze. Yes, they tried to sell us on the time share thing and we declined. They then brought us to our room which was located in Building... More

We went at the end of October we got lucky with the weather bc it was suppose to rain the whole week we were there......It was beautiful. The hotel is off the beaten path but nice. Its just past a little fishing town called Puerto Morelos it looked super cute we didn’t get a chance to check it out. FYI:... More

First of all....WOW! From the personalized check in at the preferred lounge to being upgraded to the governors suite for my birthday....what more could we ask for. I was here with my girlfriend who that week we were there became my fiance, and we were both blown away by the hospitality and attitudes of not only the bellmen to the... More

We arrived at the hotel and I already knew it was a 5 star. 2 person to accompany us to the lobby where we were taken care by Jonathan, really friendly and knowledgeable. The room was beyond my expectations and very clean. The only thing I can say I found bad is that they came to clean the room at... More