We returned to Excellence in the Riviera Maya after 5 years of traveling to other resorts and constantly using Excellence as our barometer of the quality of a resort. There is no other resort that has the amenities, service and quality of food that they do. The staff is truly committed to providing exemplary service no matter how big or... More

this was our first time at this resort (previously we have stayed at Secret resorts in Mexico) Overall resort was great, a couple of items that could use improvment, the bed linens and pillows were awful and the restaurant wait was just to long each evening at 1 1/2 hours for a table for 4 and not all the restaurants... More

I traveled with my wife and another couple on 2/2/2012 for 4 nights. We had several resorts on our short list, but ultimately chose the Excellence. The reviews basically sum it all up. The property/grounds are super clean and extremely nice. The staff was extremely nice and, although we weren't very demanding, any requests were fulfilled. We only ate at... More

My Wife and I have traveled quite extensively throughout the Carribean, and have stayed at some very nice resorts. This was our Seventh time in Mexico, and this resort gave us our most relaxing vacation yet. It offered something for everyone. As I was reading some of the reviews prior to booking, some People were complaining about this or that.... More

I went here with my partner, this is 5 star or more. Can’t wait to go back, as we arrived there was champagne on arrival which made us feel very special. We did have to wait on getting our room for over an hour, but since the hotel so big we just had a walk around. The room was very... More

My fiance and I were back at this hotel from1/26 thru 2/2/2012. We saw all the staff members from the previous years and they were very happy to see us again. This ia a great hotel to stay in. Our thanks to Oscar,his dad who have served our meals for the past three years. We first met at the buffet... More

Travelled as a couple for 2 weeks from 24th January till 7th February 2011. Our first visit to Mexico, and absolutely loved Excellence Riviera Cancun. And will never hesitate going back again. Smiling faces, champagne and cold towel upon arrival were a very nice gesture. Our room was in Block 6 facing the spa (with nice chilled music) and the... More

My husband and I stayed from 1/14-1/21/12. I have a terrible time making decisions, but was convinced by other reviewers that this was the perfect place for us. We have been to many all-inclusive hotels and this was by far, the best one yet. The staff and the food were the highlights. We enjoyed all of the restaurants we dined... More

Having traveled  extensively throughout the world, this was our first experience at an all inclusive resort as we like to explore and try new things so we prefer the flexibility of planning and executing things on our own.  It rained every day we were there but we had a wonderful time as we decided to have a good attitude and... More