The staff at the Excellence are some of the most genuine and attentive hotel employees I've ever met. They really are customer service professionals. My wife and I have stayed at the Excellence Riviera twice, and we will stay there again. It's the kind of place where you can walk in the door and put your brain on auto-pilot for... more

My wife and I were disappointed during our ten day stay at he Excellence Cancun. I have read the reviews of other guests and what I have to say turns out to be nothing new, but supports the many complaints about he hotel. First of in no way was this a 5 star resort. We paid extra to have a... more

I just read a few recent reviews of this resort and feel as though we stayed at an entirely different hotel! Airport Transfer: Airport transportation was a breeze. We used the service recommended by the hotel which they set up for us, driver was on time and safe on the road both arrival and return was issue free. Check In:... more

My husband and I traveled to Excellence Riviera Cancun from Nov. 4-10. Lucky us...we arrived in the rain on a Wed. night,and it continued to do so until the day before we left. Thanks, Hurricane Ida. Despite the weather, we still managed a wonderful time. The resort is beautiful. The pools, grounds and beach are all breath-taking. We upgraded to... more

Arrived on the 2nd November for 2 weeks greeted with cold towels and a glass of champagne.We were taken to the Excelence Club to check in and then taken to our club room in block 8 which was absolutely beautiful, fresh flowers , fruit and a bottle of champagne greeted us.The bed was a queensized 4 poster-bed (very comfty)and a... more

We were very excited to vacation in Mexico for our first time 11/13-11/18/09. Our yearly beach vacations have taken us to many Carribean islands over the past 25 years. We have stayed at the Ritz Carlton in Jamaica, which I must say, is hands down a 5 star resort. Excellence Club Riviera Maya has a long, long way to go... more

Stayed at Excellence Punta Cana last year. Enjoyed it enough to want to visit this facility. Nice room (loved the large shower), BEAUTIFUL GROUNDS, very nice staff and lots of them(Grounds, maintenance, pool, waiters,etc), we both have Culinary school backgrounds with many years in foodservice, no complaints on the food/bar/hospitality side of things. Very buggy outside of our swim up/jr... more

We just arrived home from the Excellence and had a bit of rough weather due to Hurricane Ida, however, we still enjoyed our time there and would go back in a heartbeat. The service was absolutely the best I've seen, in every restaurant, every bar, even walking the grounds. Everyone was there to help you with anything you needed, they... more

Had a fabulous week long vacation with my husband celebrating our 10 year anniversary. We also had some friends meet us there, as well. Our friends that met us, and the 2 couples we met and spent a lot of time with all came to the conclusion that this was the best resort we have all ever traveled to, we... more