Myself and my beloved have recently returned from ERC. I usually like to take a week or two to let the memories mature, before I write a review, so here it is. I really can not fault this hotel / vacation, everything was perfectly thought out. Our arrival (complete with cool towels and a glass of bubbly.) was quick, smooth,... more

Me and my boyfriend booked this all inclusive holiday based on the reviews and look. However to our misery and many other couples staying here we endured the holiday from hell.! Day 1: We arrived very impressed by the whole building. We checked into our ground floor swim up room, unpacked and put our money and valubles in the safe,... more

Service was great. Especially Luisa (who is leaving mid October) and Jose ( the bell boy). The service in the Grill (Pedro) was terrible. The food was gormet especially the French. NO SHOOTING, it was cancelled 2 MONTHS AGO, AS WELL AS NO ARCHERY OR YOGA ON THE BEACH. Spa OK but not worth the prices. NICE BIG BEACH BUT,... more

My husband and I honeymooned at the ERC the 3rd week of August (17-24) after getting the runaround from Secrets Maroma during it's opening issues. We were both very glad we chose ERC for our special vacation. We booked the Excellence Club, and felt it was worth the extra expense. It was nice to have a seperate pool and lounge(even... more

We just returned from our Honeymoon at the ERC and had an amazing time, we stayed 2 weeks and was not bored once. The hotel is lovely and the grounds well kept, the pools and spa are excellent and there is something for everyone. We tended to stay around the smaller quieter pools or the lazy river, however there was... more

My husband and I stayed at the Excellence Riviera Cancun for a week in late July/early August. We had an outstanding time. After reading the worst of the reviews, I was a little nervous about bugs, or a funny smell, or being cheated out of something in our package, but at the end of the week I had NO complaints.... more

My husband and I celebrated our 20th anniversary at the Excellence Riviera. It was worth every penny we spent! The service was fabulous, the atmosphere romantic (loved having no kids since we have 3 teenagers!) , the rooms lovely, the pools beautiful, and the spa very relaxing. Going in the off-season was great in that it was quiet. We had... more

I have just returned from a two week stay at the ERC, booked through Bluebay Travel. Got a really good deal which attracted me to this hotel, which I took after reading all the good reviews on Tripadvisor. I did, however, take note of some of the negative comments and was prepared for the musty smell in the room, mosquitoes,... more

This holiday was recommended to us and I am so glad that we listened, from the second that we arrived and were met with a cold towel a glass of champagne and the words you are home now, we were treated fantastically. The resturants were all of an exceptional standard and the staff in every area of the hotel seemed... more