We returned to England on 6 November 2009 having spent 14 nights at the hotel. The hotel is lovely, the rooms clean, the beach is great and the food is amazing. The staff are so friendly and helpful and I am totally amazed at how great they are whilst working in such heat. We have travelled to most of the... more

After spending WEEKS trying to decide which hotel to go to for our honeymoon in Mexico, we decided on the Excellence Cancun because it was nearly impossible to find a credible negative review written about it. Everything everybody else has written is 100% true. We upgraded to the Excellence Club and loved every minute of it. After awhile, the concierge... more

What a wonderful place to vacation! From the moment we set foot onto the property we were treated to excellent service from all the staff members. The setting was beautiful and luxurious and we could not have asked for more. We did upgrade to the excellence club level (which I highly recommend) so I do not know what other rooms... more

I would recommend this Hotel to everyone from start to finish. Champangne arrival, great rooms each block is called Spa so try to book one to three as the walk to five and six is quite long especially if you arrive at the pool having forgotton something... Did this a few times. I thought the age groups were mixed although... more

This place was very nice. We enjoyed every minute of our stay. The staff was extremely helpful and did everything they possibly could to make our honeymoon enjoyable and memorable. The resort was very clean and elegant. Food was to die for. We cannot wait to go back next year for our anniversary. more

I cannot praise this hotel enough, another fantastic vacation here. We have been several times now and are hard pressed to go anywhere else! Beautiful hotel and grounds, excellent restaurants and bars, the food is faultless, great premium brand drinks. You will not find better service anywhere else in the world. What really makes this place so special are the... more

My husband and I visited the resort the first week of November, The hospitality is great. We, like others, were greeted with cold towels and cold champagne. Check in was easy, We were escorted to our room and given a mini tour along the way. The room looked just like the photos on the website. We were in the 6000... more

We had heard many positive things about this resort before our departure but we had no idea how wonderful it really is until we arrived. We were greeted with Champagne after a quick 20 minute ride from the airport to the resort and a lot of hospitality. Our room was ocean front with a beautiful view, plenty of space, two... more

Stayed at the Excellence in Riviera Cancun in October as a late booking with Caribbean Collection who smashed the other price i had been quoted. The hotel is fantastic, spotless, the staff bend over backwards to help you for any little thing you need. Its located about 45 minutes in a taxi from Cancun airport and about 30 minutes from... more