Stayed for a night at this hotel recently as it was a birthday present from my better half.
The hotel is very much geared towards golf and gym/spa enthusiasts, so, if you are into those activities, you will probably enjoy your stay. The golf course is large and challenging enough and the gym & pool are fairly well equipped for...
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i was really looking forward to my birthday treat which my friend organised.
it was an overnight deal including 3 course meal massage and b&b
from the minute we checked in there was a problem,the receptionist was not clear on our deal and even had to check with the spa how much the massages were extra,but the price was an...
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arrived with groupon for overnight deal for 2. given free upgrade to a suite, fantastic. been several times to this hotel for golf and spa breaks, brilliant. the Tates.
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Thank you for your feedback. It is always lovely to hear when our guests have enjoyed their time with us. I hope we can look forward to welcoming you back again this year.
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We arrived home yesterday after a perfect weekend break. We got a fantastic deal on KGB and it was very easy to make our booking, reception staff were very friendly and helpful. We booked all the extras, afternoon tea, spa treatments, dinner..... It was all well worth it. We didn't even leave the hotel the whole weekend. Lucky because its...
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Many thanks for taking the time to tell us of your experiences here. It is great to hear that you had a really positive and relaxing stay with us - and tried out a good range of our services by the sounds of it! I have passed on your compliments to the staff here, and we look forward to welcoming...
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From the minute my friend and I arrived, we were looked after beautifully. We had a table reserved for the whole day and were treated like queens throughout. Amy and Lauren are fantastic therapists so make sure you book in with them! Danielle at reception was friendly and couldn't do enough for us. Lunch in the Spa was delicious and...
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Thank you for your feedback. It is great to hear that you had an enjoyable break, and I shall pass your praise onto the team here.
We have some great spa day offers coming up this year, so keep an eye on our offers page on the website and we will look forward to welcoming you back soon!
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We had a Christmas party to attend at the hotel and decided to book a room and make a weekend of it, and we are so glad we did.
Every member of staff we encountered greeted us with a smile from check in to cleaning staff.
The room was very clean and spacious with the biggest bed I've ever seen...
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I am so glad you had a great stay, and thank you for taking the time to let us know of your experience. I will ensure this is passed onto our team.
We are just in the process of putting together our 2012 Christmas offering so keep an eye on our website and we will look forward to welcoming you...
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Just returned after a holiday weekend in the company of 5 other couples, I have to put on record what a wonderful hotel with the most enthusiastic staff. Large modern well equipped rooms, clean and bright with wifi included.
Every member of staff we came in contact with was both enthusiastic and knowledgeable, the waiting staff and bar staff alike....
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Thank you for your great review - it sounds like you had a lovely break away here.
We pride ourselves on delivering an exceptional guest experience so it is always nice when people take the time and effort to recognise the hard work of the team.
I hope we can welcome you back again in the future!
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Pros
great swimming pool
friendly staff
big room
nice bathroom
great massage in the spa
beautiful surroundings
great dinner
my wife had her nails manicured and painted and the lady who did this did a fantastic job (Amy)
cons
tv in room only had a few working channels - this could be as a result of the digital switch over...
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Many thanks for providing your feedback. I am pleased that you enjoyed your stay with us and I have passed your positive feedback on to Amy in the spa.
I apologise that not all the channels were working in your room. We did experience a few issues in this time period which have now been resolved.
We look forward to...
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All adults at the spa area had to evacuate to their rooms or to the gym area because the hotel has children's club or something at the swimming pool. Coming to a Gold & Spa hotel, who would expect children jumping into the swimming pool? Never ever again!! Wasted our time.
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Thank you for taking the time to leave for your feedback. I am sorry that your spa experience did not meet your expectations on this occasion. Due to the multiple areas of our business; hotel, fitness members, golf; we do allow children 2 hours of swimming time in the afternoons. During these 2 hours there may be one-to-one swimming lessons...
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We booked and paid up front (in July) for a half day spa day for two people, with one treatment each + dinner, bed and breakfast, expiry date Jan 2012. When we came to book it last week for 27th November we were told that the hotel was no longer honouring the package purchased at the price we paid, and...
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Hi, thank-you for taking the time to post a review, we always appreciate customer feedback. I am really pleased to hear that you enjoyed the food in our Lakes restuarant, but I am very sorry to learn of your dissatisfaction in the Spa.
I have spoken to our staff in that area and made them aware of the situation. We...
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