We have visited this lodge several times, and will continue to do so. First thing is check-in. The guy on reception was not giving us his full attention, being more focussed on a conversation with a colleague. Once this had finished, he started singing along to the music. I did find this rather unprofessional. It turned out the following morning... More

First time I've stayed in one of these, hotels part of the Toby carvery chain. The nearest premier inn was charging over £100, so I thought I'd give this a go and was pleasantly surprised. Rooms were basic but clean, food was excellent vfm and the staff were quite simply the most cheerful hotel/restaurant staff I've come across in a... More

Roomy room, clean and good facilities. Arrived in the snowstorm, was supplied promptly and cheerfully with extra heating and bedding. Fantastic staff and service, good food in the pub. Quiet room, good easy parking. Would highly recommend

Located opposite Eden Park station (National Rail) this is in zone 5 about 35 min from London Charing Cross. The Inn shares it's site with a Toby carvery and this is also where breakfast was served in the morning. Room was spacious and clean but the only 2 points I have is that the mattress was too soft for my... More

Knew the place when it was the up market "Eden Park Hotel", but based on this trip it has gone downhill. No hot water in the showers - luke warm only. Silly little things like: - booked a room for four, but only two cups in the room. - TV remote control did not work. Also, breakfast 8.00-10.00, but anytime... More

We stayed with a group of 18 people, 15 children on a language trip to London from Hamburg in Germany. The weather on the way out was so bad that we were not going to make our 19:00 table reservation we called ahead expecting them to give our table away but no they told us they would keep the reservation... More

Plenty of free car parking space, free wifi with good signal speed were two of the things i liked here. Less keen on the ram packed and noisy restaurant and the smell of carvery that hits you as soon as you walk out of your room. Continental breakfast is included in the price, but for and additional £3.99 you can... More

Stayed on October 31st, had phoned ahead to arrange an early check in the lady was very helpful and said they'd try to get it by 1:30 for us I said we'd arrive for 12 and we'd have lunch in the Carvery whilst waiting for the room when we arrived the chap didn't know what I was talking about but... More

I stayed here for two nights and was told on check in that due to the way the room had been booked (probably a fault of my company) I would have to check out on the second morning and then check in again! On the second day I explained this to the duty manager who said it would not be... More