My fiance and I stayed at the Novotel Pacific Bay Resort for a night and stayed in a spa suite.The room was huge and looked out over the restaurant and lagoon into the mountains it was very nice! The resort is huge and we spent the day enjoying their facilities, large pools and a nice walk to the beach -... more

Booked the room for 2 adults, 2 children, was only given 2 beds. For the price, I did not expect cobwebs and spiders in the room. Not good value for money. more

I got a last minute rate from the web of 99 AUD for a night at this hotel, luckily I did as this hotel is not worth the standard rates that it charges. Overall, the hotel is adequate but lets itself down in many areas. Check in was slow, as they only had 1 person answering the phones and checking... more

We were looking forward to 3 days in the advertised 1 bedroom luxury spa unit. What we actually got was the unit from hell. Within the first hour of arrival the toilet overfowed all over the bathroom bringing with it foreign bodies from who knows which other units. Call reception & maintenance guy fixes problem. BUT no one disenfects the... more

We booked this hotel at very late notice for a week over new years eve. Cost was high, 330AUD a night, but it was likely because of the late booking, it was new years eve and we had the last room. Room: Great size room, bathroom and balcony. No room safe which is a poor offering in my opinion. Otherwise... more

The hotel was obviously a great hotel - in the 1980's. The rooms havent been updated since. The decor is horrible and extremely run down. The air con unit takes up half of the room and hardly works. The pool is great for kids but rubbish for adults. I was amazed in a >$200 room to find only two towels... more

We recently had our wedding at Pacific Bay Resort. We had the best time. The resort and our rooms were beautiful. The pools and surrounding was amazing. The staff were also helpful, and helped us have a perfect wedding! Just be careful when booking in and paying, one girl on reception made lo9ts of mistakes with our guests, some people... more

This has been a great resort - 10+ years ago. Unfortunately it requires considerable money spent on the rooms. The beds are dreadful, carpets stained etc. This really lets down what is otherwise a good resort. We stayed on our way to Sydney and when leaving passed comment about the bed. On our return trip we were assured that the... more

Starting with the positive, the setting is really lovely, a valley setting that opens onto the beach, with established gardens and mature trees. There are three pools to choose from. Despite the Pacific Highway running close to the resort, the landscaping is extremely well done, and it is difficult to work out where the highway actually is: it can't be... more