previously visited in 2000 - 2009 brilliant view from our grand harbour view corner room. the hotel is now looking very tired and needs a refurb. Housekeeping non existent, holes in sheets and duvet, room never dusted could write your name on the windowledge. Bathroom outdated, towels too smalland hard. In room breakfast a joke, never in 7 days did... more

could not fault anything, staff wonderfull, very helpfull , views to die for can't wait for the next visit more

The location of the ShangriLa is great, right in The Rocks and Circular Quay. The rooms are very spacious, very modern, clean, and quite nice overall. The room had free coffee and tea service. The staff were very polite and attentive. One thing I really appreciated is that we showed up at the hotel in the morning of the day... more

Decided to treat myself to an suite on Australia day overlooking the harbour. From the moment that we arrived to the moment that we left it was nothing short of spectacular. The rooms have the most amazing view, comfortable beds, awesome bathrooms. The club-lounge with the view over the harbour is just fantastic. The location is excellent also. It is... more

This was the best hotel of our stay in Australia. The location was great right in The Rocks. Get the Opera House View room. It was amazing! The bed was VERY comfortable and room was just right. The staff was very helpful and friendly. For the money, it was also the best value of the trip. Plus free internet! Go... more

My bride and I spent two nights at the Shangri La for a mini-honeymoon in April, and it was wonderful, though I may have been biased by my joy at getting married :) The view was mesmerising from the 32nd floor, a stunning vista of our fair city's harbour. Complimentary binoculars would have been nice, but I really can't complain.... more

We stayed at the Shangri La checking in June 7th and checked out on June 11th. I had researched extensively the 5-star hotels on Circular Quay, and this was where we wanted to be! Let me start with the positives. The hotel itself: Stunning. Room: Nicest I have ever stayed. Concierge: Amazing. Location: Perfect. Helpfulness of the staff: Impeccable. Matt... more

Great start to Australian holiday. Nice welcome (even though we'd come by airport shuttle), efficient check-in staff and the most wonderful beds and pillows imaginable. Minor grumbles would be TV needed updating and we had to ask twice for coffee in Cafe Mix at breakfast on one of the days. We found returning up the 102 poorly-lit steps from Circular... more

This is a lovely hotel that lives up to the term luxury. We were only here one night on the last night of our honeymoon, and used a points program to get a 29th floor "grand view" room (bridge + opera house, the whole harbor essentially). The room was really great, and definitely worth having this view for at least... more