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Shangri-La Hotel Sydney


TripAdvisor Popularity Index
#12 of 249 hotels in Sydney
TripAdvisor Traveller Rating
4.0 of 5 stars 503 Reviews
Recommend82% |
Write a review
“Stay here for the views, not anything else” 3 Nov 2009 - psychantenna
“Love this hotel to bits!” 1 Nov 2009 - mhyalene
Call now to book: 1-800-45-HOTEL from hotels.com
Get a great room at a smart price
Avg price for top Sydney hotels = £197
£105* Quest Potts Point 4.5 of 5 stars 96% recommend
£90* Ibis Sydney King Street Wharf 4.5 of 5 stars 94% recommend
£64* Leisure Inn Sydney Central 3.5 of 5 stars 80% recommend
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What's Near Shangri-La Hotel Sydney

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Shangri-La Hotel Sydney
176 Cumberland str., The Rocks
Sydney 2000
Australia
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Traveller Advice on Shangri-La Hotel Sydney

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  • Ask a question or view 240 posts on Sydney from this week.
Professional Advice (9)
Title Source
“Ana” This is Travel
“Shangri-la Hotel Sydney” Frommer's
“ANA Hotel Sydney” Wcities.com
“ANA Hotel Sydney” eluxury.com
“Shangri-La Hotel Sydney” Fodors.com
“Shangri La Hotel Sydney” Conde Nast Traveller
“Shangri-La, Sydney: hotel watch” telegraph.co.uk / Telegraph Media Group
“Coming of age” Sydney Morning Herald
“An Interview with Ruth Grau, President of Springboard Vacations Inc.” Sketchandtravel.com
Web Comments from Travellers (6)
Title Source
“Shangri-La Hotel, Sydney” Expedia.com
“Shangri-la Hotel Sydney” australia.asia-hotels.com
“First Class Hotel” VirtualTourist.com
“Shangri-La Hotel Sydney” Fodors.com
“The ANA Hotel” VirtualTourist.com
“Sydney march 22-24” VirtualTourist.com
Shangri-La Hotel Sydney
Hotel class 5.0 of 5
176 Cumberland str., The Rocks, Sydney 2000, Australia
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Reviews you can trust

82% Recommend
4.0 of 5 stars 503 reviews
Excellent
264
Very good
123
Average
48
Poor
44
Terrible
17
By trip type
All (503)
Business (51)
Couples (221)
Family (41)
Friends getaway (19)
Solo travel (33)
[ Date ] [ Rating ]
“Stay here for the views, not anything else”
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4 of 5 stars
psychantenna
Adelaide
3 Nov 2009 | Trip type: Couples New

The shangri-la is exquisitely placed in terms of views of sydney harbour and opera house. Knowing this, I think they probably pay less attention to service and quality of service. Food was alright, but very expensive. Facilities are on par with other hotels but nothing outstanding. Service is varied - excellent in some respects (e.g., the valet guys) but ordinary... more

Management response from
FOMSYD, Front Office Manager

I thank the author for their honest review of Shangri-La Hotel Sydney. While I certainly do appreciate your comments regarding our fantastic location and views, I was concerned to read that you found our food & beverage service and quality not up to standard. I have passed on your comments to our Director of Food & Beverage for their input...

“Love this hotel to bits!”
Save Review
4 of 5 stars
mhyalene
Blacktown, Australia
1 Nov 2009 | Trip type: Couples

July 09 was my second stay at Shangrila, thanks to my bf who always surprises me. This hotel is just magnificent in many ways, would recommend to anybody (although, I don't know how much it costs lol). Upon arrival at Shangrila, you are greeted by the concierge and the lovely people at the reception. We couldn't check in as we... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their wonderful review - and thank you to your boyfriend for choosing Shangri-La Hotel Sydney to surprise you! I am pleased your first impressions of the hotel and our executive lounge "Horizon Club" - located on the 30th floor of the hotel - met your expectations. The wide range of food and drinks throughout...

“Fantastic hotel but needs to improve on service”
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2 of 5 stars
Kim_QLD_09
Queensland
1 Nov 2009 | Trip type: Couples
1/1 found this review helpful

I booked a Horizon Club room at the Shangri-La Sydney for the last night of our honeymoon as a surprise to my new husband. We had previously stayed at another hotel (which provided fantastic service) in the city at the beginnning of our honeymoon, we then went on a cruise and again received fantastic service so my expectations may have... more

Management response from
FOMSYD, Front Office Manager

To the author, Firstly allow me to congratulate you on your wedding and honeymoon. While I am certainly thankful you chose to spend the last night of your honeymoon with us here at Shangri-La Hotel Sydney, I was very concerned to read your comments about our service. Great, quality service is very important to the hotel and our philosophy and...

“Shangri-La is Outstanding!”
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5 of 5 stars
lamorris99
Eureka, California
28 Oct 2009 | Trip type: Couples

We arrived in Sydney around 10am - the staff informed us that our room wasn't ready, but they went to great lengths to get it ready as quickly as possible. Check-in wasn't until 3pm, but we were in our room before 1pm. We got personalized service when the check-in agent walked our room keys over to us in the lobby... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their wonderful review! I was pleased to read we were able to organise a room for you prior to our guaranteed check in time and that the view from our Premier Grand Harbour View rooms was an added bonus to your stay. Thank you for mentioning our large marble bathrooms - a beautiful fixture...

“Hotel meets all expectations”
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5 of 5 stars
baker4569
26 Oct 2009 | Trip type: Friends getaway

This was a great hotel!! Helped getting reservations at good restaurants, always available if there was problem with room. Rooms were good size for price, and staff was more than helpful. The gift shop and jewelers were amazingly friendly even though we didn't use their services that much, by giving us advice on where to eat, types of jewelry to... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their wonderful review - I was thrilled to read we met all of your expectations during your stay with regards to our rooms, service and staff. I look forward to welcoming you back to Shangri-La Hotel Sydney sometime in the near future so we may have the opportunity to exceed your expectations. Kind Regards,...

“Great Views of Harbour and Opera House”
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4 of 5 stars
ShirTuck2001
Melbourne
25 Oct 2009 | Trip type: Couples

Views are great, location is great. Quick walk to the The Rocks, Harbour Climb, shopping, and cafes. The rooms are adequate as is the executive lounge with internet access. more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their positive review of Shangri-La Hotel Sydney. I appreciate your comments about our fantastic location, views and rooms. I do look forward to welcoming you back to Shangri-La Hotel Sydney sometime soon! Kind Regards, Mr. Ashley Hunt Front Office Manager

“Hospitality- Well located”
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5 of 5 stars
blackbmer
Montreal Canada
25 Oct 2009 | Trip type: Couples

My husband and I stayed 2 nights at the Shangri-La Hotel. We made our reservation after reading reviews from different sources. We were NOT disappointed. We were able to check-in early since our room was ready. (we truly appreciated that especially after 20 hours in the air). Our room was located on the 31st floor with a view on the... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their review and we are very pleased you were not disappointed with your stay here at Shangri-La Hotel Sydney. As part of our service, we make all attempts to have rooms ready for our early arrival guests and I am happy we were able to accommodate your early arrival after your long flight with...

“BLISSFUL HEAVEN TO STAY, GREAT AMENITIES AND GORGEOUS VIEWS FROM ROOM ...”
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5 of 5 stars
CHLOEGIRL10
BRISBANE, QUEENSLAND
24 Oct 2009 | Trip type: Couples

We both loved our hotel experience at the Shangri-La Hotel in Sydney, and we would definitely love to stay again some day. The staff were friendly, courteous and very helpful. We loved the room we stayed in, gorgeous corner room with views over the harbour, the bed was so soft and comfortable and the bathroom was a pleasure to ensure... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their "blissful" review - it is always a pleasure to read such reviews and I certainly appreciate your kind words. Thank you for mentioning our staff, location, rooms as well as our food & beverage outlets - all of which combine to offer our guests a truly unique Shangri-La Experience. I will certainly be...

“OK hotel but some room for improvement”
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4 of 5 stars
hudsonfamilly
New York State
19 Oct 2009 | Trip type: Family

we loved the location of this hotel but were a bit surprized by the attitude of the staff perhaps the boys cutt offs were the issue but we were staying in their top floor so this should not have been a problem. Hong kong Shang beats it hands down although the view from the restaurent is amazing. Laundry bill is... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their honest review of their experience at Shangri-La Hotel Sydney. While I certainly do appreciate your positive comment about our location, I would like to apologise if our staff were at all rude or not acting in a courteous manner. If there was an issue with your party not meeting a dress regulation when...

“Fantastic stay”
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5 of 5 stars
Expect_quality_2
dublin, ireland
18 Oct 2009 | Trip type: Couples

Stayed here for 3 nights as start of a trip to Australia / New Zealand. After a long flight from Ireland, we were shattered on arrival, and the bed was one of the most comfortable that I have ever slept in. Check in was very prompt, the room was amazing and we had gotten it at a very good rate.... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their great review of Shangri-La Hotel Sydney. I am happy to read you enjoyed your stay with us as well as our rooms and hotel facilities - especially are newly refurbished pool and gym area on level 2. I thank you also for singling out Blu Horizon Bar on top of the hotel -...

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Shangri-La Hotel Sydney Also Known As

  • Shangri La Sydney
  • Shangri La Hotel Sydney
  • Sydney Shangri La
Address: 176 Cumberland str., The Rocks, Sydney 2000, Australia