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Shangri La Hotel Sydney

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 289 reviews
289 Reviews
5.0 of 5 stars
143
4.0 of 5 stars
76
3.0 of 5 stars
30
2.0 of 5 stars
30
1.0 of 5 stars
10
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#17 of 231 hotels in Sydney
Description: Innovative 36-story Hotel overlooking Sydney Harbor, close to Opera House.
  • Address
    176 Cumberland Street
    The Rocks
    Sydney 2000
    Australia
Check Rates: £204 $407 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 4 of 5 stars Based on 286 traveller reviews
  • What to Expect:
    • 4 based on 209 reviews Rooms
    • 4 based on 207 reviews Service
    • 3.5 based on 203 reviews Value
    • 4 based on 210 reviews Cleanliness
    • 4 based on 36 reviews Pool
  • Recommended For:
    • 50% based on 233 reviews An Amazing Honeymoon
    • 40% based on 233 reviews Older Travellers
    • 30% based on 233 reviews Young Singles
    • 30% based on 233 reviews Families with Teenagers
    • 20% based on 233 reviews Families with Small Children

Reviews of Shangri La Hotel Sydney

( 1-10 of 289 )
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4 of 5 stars
California
17 Jul 2008
1/1 found this review helpful

I was visiting Sydney for a wedding, and had an extra few days for enjoying the sites. Let's start with the good. The hotel is in an excellent location. 5 minute walk to Circular Quay and into the heart of downtown. The common areas are very nice and clean. If you want a cab, there is a ready supply right... more

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4 of 5 stars
London UK
17 Jul 2008
1/1 found this review helpful

Stayed here for NYE celebrations so slightly late in submitting review. Overall the SL is great choice, providing superb facilities , million dollar views and a prime location. We opted for one of the more expensive Grand Harbour view rooms which do not disappoint , although as mentioned the room furniture was looking a little tired and could do with... more

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4 of 5 stars
australia
16 Jul 2008
1/1 found this review helpful

For some time I had wanted to stay at the Shangri-La and a few days over my birthday seemed the perfect opportunity to experience this hotel. Reception staff were friendly and we were directed to the Horizon Club for exclusive check in which was speedy and efficient. We booked a Horizon Club Opera King room and were upgraded to a... more

3 Jul 2008
1/1 found this review helpful

My wife and myself spent our honeymoon at the Shangri La during December 2008. The check-in was fast and efficient. We stayed at an Horizon Opera House room, which was just fabulous, both for its amenities and views! The staff was rather helpful and the breakfast rich and tasty. Another great plus of this hotel is its location. We managed... more

Management response from
Rob Weeden, Resident Manager

Congratulations to the author and his wife on their marriage and sincere appreciation for the kind words about our team and the hotels facilities. Our Horizon Club Floors do provide that extra special service and attention to detail, and yes it is terrific value for money. From memory that $375.00 promotion included all of the Horizon Club benefits – Private...

29 Jun 2008
3/3 found this review helpful

We stayed at the Shangri La for six nights. We were upgraded to a Grand Harbour View room and couldn't have been more delighted. The view was fantastic. Our daughter (who we were visiting in Sydney) had never seen such a good view and she had been in the City for seven months. We had a lovely time and could'nt... more

Management response from
Rob Weeden, Resident Manager

Thank you Catamaran Captains for the lovely comments and terrific endorsement of the Shangri-La team. In particular your kind words about our Concierge were most appreciated. Delighted also that we were able to upgrade you to our Grand Harbour View accommodation category and moreover thank you for acknowledging the gesture. Oh and yes we agree with you that the view...

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2 of 5 stars
Tokyo, Japan
13 Jun 2008
1/4 found this review helpful

My partner and I stayed at the Shangri-La in Sydney for a week at the end of April. Our primary gripes are with the cost of breakfast room service and the availibity of the concierge. Firstly, the concierge. We'd hired a car and parked it at the hotel. 90% of the time we called the concierge, the number would be... more

Management response from
Rob Weeden, Resident Manager

Our Shangri-La mission is to delight customers on each and every occasion. To achieve this we must meet the expectations of our customers and also anticipate as best we can their needs. On this occasion we have fallen short of the guests expectations and do certainly regret the inconvenience our performance has caused. Our Chief Concierge manages one of the...

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4 of 5 stars
London, England, UK
10 Jun 2008
4/4 found this review helpful

We stayed at the Shangri La for three nights while on our honeymoon travels en route from Thailand to Queensland. The hotel is well positioned and is a short stroll to the harbour. It is at the top of the hill so it is not ideal for anyone who would find an uphill, steep walk hard. The hotel is pretty... more

Management response from
Rob Weeden, Resident Manager

Thank you to the author for the kind words complimenting the hotels facilities and of course our team. The author references the Horizon Club Floors on levels 30-35 which offer some of the best views of Sydney and our glorious harbour. Club floor guests may also avail themselves of the exclusive lounge on level 30, complimentary breakfast and evening canapés...

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5 of 5 stars
Johannesburg
9 Jun 2008
2/2 found this review helpful

We read a few of the reviews on Tripadvisor and thought the Shangri-la hotel sounded lovely. On arrival the staff were very helpful our bags were collected immediately. We were shown to our rooms and as promised the rooms are a very nice size. All the soft furnishings are new and the views from the opera house view rooms are... more

Management response from
Rob Weeden, Resident Manager

Thank you so much to the author for the fabulous endorsement of the hotel and or team. We were actually thrilled to read the comment about the television and the speed in which our team rectified the problems. Occasionally things just do not go to plan and in our industry it’s all about recovering from the problems that arise as...

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5 of 5 stars
Turks and Caicos Islands
7 Jun 2008
2/2 found this review helpful

very well run and comfortable hotel - if you can get a room with bridge and opera house view - room 2609 was the best city view i have experienced. right location for all sight seeing. try the rockport for a special meal and bonza bike rides for sight seeing more

Management response from
Rob Weeden, Resident Manager

Short, sweet and to the point. Thank you for the terrific rating. Rob Weeden Resident Manager

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5 of 5 stars
London, United Kingdom
15 May 2008
3/3 found this review helpful

On our recent holiday to Australia we stayed at the Shangri La twice once for three nights at the start and then for one night before flying home. As other reviewers have said first experiences are important and our first experience of the Shangri La could not have been better. Arriving at 7am in a downpour after a long flight... more

Management response from
Rob Weeden, Resident Manager

We were delighted to read the authors comments and were thrilled that they enjoyed their stay with us. A special thank you also for referencing our people, this is a wonderful endorsement of their commitment to customer service and guest satisfaction. Rob Weeden Resident Manager

Reviews of Shangri La Hotel Sydney

( 1-10 of 289 )
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Shangri La Hotel Sydney Address

176 Cumberland Street | The Rocks, Sydney 2000, Australia