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Shangri-La Hotel Sydney


Hotel class 5.0 of 5
176 Cumberland str., The Rocks, Sydney 2000, Australia
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Reviews you can trust

82% Recommend
4.0 of 5 stars 518 reviews
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By trip type
All (518)
[ Date ] [ Rating ]
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5 of 5 stars
yaya41
14 Nov 2009 | Trip type: Couples

The Shangri la hotel in the Rocks is a very beautiful place to stay! I went there with my husband for a 2 weeks vacation and i was really happy about the service and the location. It is just few steps away from circular quay and right in the heart of the historial district "the Rocks". It has a magnificient... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their wonderful review. I thank you for mentioning our fabulous views, location and especially our service - all attributes we are very proud of here at Shangri-La Hotel Sydney. Also our staff, from our front of house staff to our heart of house staff, are some of our best assets - and I certainly...

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5 of 5 stars
Sydney
3 Nov 2009 | Trip type: Couples

I recently stayed at Shangri-La hotel for romantic weekend getaway with my husband. We had such an amazing time - the views from our hotel room were amazing, and cocktails at Blu Horizon fantastic. Thank you so much for such a wonderful stay - I would recommend this hotel to anyone - both locals and overseas guests. more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their fantastic review of Shangri-La Hotel Sydney. I was pleased to read you enjoyed your stay with us and Blu Bar - located on the top floor of the hotel. Above all, thank you for your recommendation - something Shangri-La Hotel Sydney highly values. We look forward to welcoming you and your husband back...

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4 of 5 stars
Adelaide
3 Nov 2009 | Trip type: Couples
1/1 found this review helpful

The shangri-la is exquisitely placed in terms of views of sydney harbour and opera house. Knowing this, I think they probably pay less attention to service and quality of service. Food was alright, but very expensive. Facilities are on par with other hotels but nothing outstanding. Service is varied - excellent in some respects (e.g., the valet guys) but ordinary... more

Management response from
FOMSYD, Front Office Manager

I thank the author for their honest review of Shangri-La Hotel Sydney. While I certainly do appreciate your comments regarding our fantastic location and views, I was concerned to read that you found our food & beverage service and quality not up to standard. I have passed on your comments to our Director of Food & Beverage for their input...

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4 of 5 stars
Blacktown, Australia
1 Nov 2009 | Trip type: Couples

July 09 was my second stay at Shangrila, thanks to my bf who always surprises me. This hotel is just magnificent in many ways, would recommend to anybody (although, I don't know how much it costs lol). Upon arrival at Shangrila, you are greeted by the concierge and the lovely people at the reception. We couldn't check in as we... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their wonderful review - and thank you to your boyfriend for choosing Shangri-La Hotel Sydney to surprise you! I am pleased your first impressions of the hotel and our executive lounge "Horizon Club" - located on the 30th floor of the hotel - met your expectations. The wide range of food and drinks throughout...

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2 of 5 stars
Queensland
1 Nov 2009 | Trip type: Couples
2/2 found this review helpful

I booked a Horizon Club room at the Shangri-La Sydney for the last night of our honeymoon as a surprise to my new husband. We had previously stayed at another hotel (which provided fantastic service) in the city at the beginnning of our honeymoon, we then went on a cruise and again received fantastic service so my expectations may have... more

Management response from
FOMSYD, Front Office Manager

To the author, Firstly allow me to congratulate you on your wedding and honeymoon. While I am certainly thankful you chose to spend the last night of your honeymoon with us here at Shangri-La Hotel Sydney, I was very concerned to read your comments about our service. Great, quality service is very important to the hotel and our philosophy and...

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5 of 5 stars
Kneeland, California
28 Oct 2009 | Trip type: Couples
1/1 found this review helpful

We arrived in Sydney around 10am - the staff informed us that our room wasn't ready, but they went to great lengths to get it ready as quickly as possible. Check-in wasn't until 3pm, but we were in our room before 1pm. We got personalized service when the check-in agent walked our room keys over to us in the lobby... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their wonderful review! I was pleased to read we were able to organise a room for you prior to our guaranteed check in time and that the view from our Premier Grand Harbour View rooms was an added bonus to your stay. Thank you for mentioning our large marble bathrooms - a beautiful fixture...

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5 of 5 stars
26 Oct 2009 | Trip type: Friends getaway
0/1 found this review helpful

This was a great hotel!! Helped getting reservations at good restaurants, always available if there was problem with room. Rooms were good size for price, and staff was more than helpful. The gift shop and jewelers were amazingly friendly even though we didn't use their services that much, by giving us advice on where to eat, types of jewelry to... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their wonderful review - I was thrilled to read we met all of your expectations during your stay with regards to our rooms, service and staff. I look forward to welcoming you back to Shangri-La Hotel Sydney sometime in the near future so we may have the opportunity to exceed your expectations. Kind Regards,...

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4 of 5 stars
Melbourne
25 Oct 2009 | Trip type: Couples

Views are great, location is great. Quick walk to the The Rocks, Harbour Climb, shopping, and cafes. The rooms are adequate as is the executive lounge with internet access. more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their positive review of Shangri-La Hotel Sydney. I appreciate your comments about our fantastic location, views and rooms. I do look forward to welcoming you back to Shangri-La Hotel Sydney sometime soon! Kind Regards, Mr. Ashley Hunt Front Office Manager

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5 of 5 stars
Montreal Canada
25 Oct 2009 | Trip type: Couples

My husband and I stayed 2 nights at the Shangri-La Hotel. We made our reservation after reading reviews from different sources. We were NOT disappointed. We were able to check-in early since our room was ready. (we truly appreciated that especially after 20 hours in the air). Our room was located on the 31st floor with a view on the... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their review and we are very pleased you were not disappointed with your stay here at Shangri-La Hotel Sydney. As part of our service, we make all attempts to have rooms ready for our early arrival guests and I am happy we were able to accommodate your early arrival after your long flight with...

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5 of 5 stars
BRISBANE, QUEENSLAND
24 Oct 2009 | Trip type: Couples

We both loved our hotel experience at the Shangri-La Hotel in Sydney, and we would definitely love to stay again some day. The staff were friendly, courteous and very helpful. We loved the room we stayed in, gorgeous corner room with views over the harbour, the bed was so soft and comfortable and the bathroom was a pleasure to ensure... more

Management response from
FOMSYD, Front Office Manager

Many thanks to the author for their "blissful" review - it is always a pleasure to read such reviews and I certainly appreciate your kind words. Thank you for mentioning our staff, location, rooms as well as our food & beverage outlets - all of which combine to offer our guests a truly unique Shangri-La Experience. I will certainly be...

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Shangri-La Hotel Sydney Also Known As

  • Shangri La Sydney
  • Shangri La Hotel Sydney
  • Sydney Shangri La
Address: 176 Cumberland str., The Rocks, Sydney 2000, Australia