It was my second visit to the hotel in 3 months. The first visit was so impressive that I wanted to come back again the second time. Unfortunately, the arrival experience was a little disappointing on this visit for an Amex FHR member. I dropped an email to the GM, Franz Donhauser, who called me back within an hour to... More

This is a terrific hotel - great room amazing views, lovely staff - if you are thinking of having a sneaky couple weekend away it well worth the money (unlike some of the other so-called 5 star hotels in sydney). The bar on the top floor is sensational - there is truely nothing in the world like it. Love it. More

This is our 3 stay at this hotel. Location is great as we love been near the rocks with the beautiful views. We paid for a Horizon club room and should have had some kind of upgrade but sure if we did as the room was smaller than the one we stayed at last time. Club lounge is lovely but... More

We had a great room with a nice view of the harbour. Only slight disappointment was that to get to it when walking you need to go up quite a steep though short hill with some steps which was difficult with a pram and an 18month old. We stayed at the Intercontinental the week later which we found more convenient... More

What can we say about this hotel. We initially ventured to Sydney for a short time so that we could fly to Melbourne and even Fiji. We planned a 2 day stay but ended up with about 8 days. We always ended up here. Because of weather, illness, cyclones, cancelled flights (two) they were always flexible with us and had... More

Easy walking access to the Rocks, Harbor Bridge,the Opera House and the Botanical Garden, so you don't have to spend too much time in your hotel room. It was clean and nice contemporary design, just not outstanding. We did not have a harbor view this time, and that might have made a difference, although our view was nice. Breakfast buffet... More

Stayed here over the New Year 2011/12 but were disappointed in so many ways. The main restaurant was frantic at breakfast time and we felt that we left the hotel without anyone knowing that we had been there! More

Nice rooms, lovely bathrooms. Restaurant forgot our breakfast order before conference, so time was limited to get it cooked. They resolved issue by letting us dine at the buffet for same price as what we ordered. Dinner was lovely, but felt a bit put out that the fact we were paying guests of the hotel a table could not be... More

I recently stayed at the Shangri-La Sydney with a friend. The staff were incredibly professional and helpful from the reception desk satff to the room service staff to the concierge staff and the amazingly wonderful Horizon Club staff (special mention to the extremely helpful Amy). From the second we arrived to the second we left everything was perfect. In fact... More