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Grand Mercure Apartments One Darling Harbour


50 Murray St, Darling Harbour, Sydney 2009, Australia
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Reviews you can trust

68% Recommend
3.0 of 5 stars 58 reviews
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By trip type
All (58)
[ Date ] [ Rating ]
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1 of 5 stars
Brisbane
4 Nov 2009 | Trip type: Couples

the location of this hotel is excellent, right in the heart of darling harbour...surrounded by lovely cafes and restaurants. The apartment was disgusting and filthy, smelly mouldy, dirty, missing dishes. When it was last renovated is anyone guess. They rely on the location only to pull people in with false photos on the net and flashy videos... avoid it like... more

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2 of 5 stars
Australia
3 Nov 2009 | Trip type: Business

We had a 2 bedroom apartment and it was in terrible condition. Especially when you consider how expensive it was (over $ 300 AUD per night) it was not good value. Paint off the walls, rock hard beds, aged televisions and a fridge that didn't even shut properly. The location is reasonably noisy if you have a Pyrmont Street area... more

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2 of 5 stars
Perth
20 Oct 2009 | Trip type: Family

Friends had given us rave reviews of these apartments so we went with high expectations. Sorry to say these were not met. Isn't that always the way - if you have no expectation then you aren't as disappointed when they don't match the rave. Reception was great - no problems at all, we paid $40 a night for a parking... more

Management response from
GM-Accor-DH, Executive Office

Dear Reviewer, Thank you for taking the time to provide feedback on your recent stay at the Gand Mercure Apartments One Darling Harbour. I sincerely apologise for your less than ideal stay. The Apartments are currently undergoing preventative maintenance program. We certainly value your patronage and would appreciate the opportunity to welcome you back should your travels see you return...

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2 of 5 stars
Australia
9 Oct 2009 | Trip type: Family

These apartments are definitely past the use-by date. They are dated and worn, and as indicated by other reviewers poorly maintained. Our two bedroom apartment had two lights that were not working, a constantly dripping tap, a leaking toilet, and unbelievable quantity of thick black mould on the bathtub grout, and very limited crockery and cutlery. We had booked the... more

Management response from
GM-Accor-DH, Executive Assistant to General Manager

Dear Reviewer, Thank you for taking the time to provide feedback on your recent stay at the Gand Mercure Apartments One Darling Harbour. I sincerely apologise for your less than ideal stay. I would welcome the opportunity to discuss your stay in detail should you like to email me directly on h1181-am@accor.com or by calling the hotel on 9934 0000.

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3 of 5 stars
Yarra Valley, Victoria, Australia
22 Sep 2009 | Trip type: Business

ON a recent trip to Sydney to exhibit at the Fine Food Show, we chose this accommodation for its location and facilities. With two young children, and apartment with necessary cooking and cleaning requirements was imperative. The hotel apartments were both spacious and accessible to the Sydney Exhibition centre. Maintenance of the rooms however was evident of its age with... more

Management response from
GM-Accor-DH, Executive Assistant to General Manager

Dear Reviewer, Thank you very much for your valuable feedback regarding your recent stay at Grand Mercure Apartments One Darling Harbour. I would like to offer my sincerest apologies that the condition of the room. The Apartments are all going through a refurbishment and hope that you can return for a more enjoyable stay in the not too distant future.

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5 of 5 stars
UK
25 Aug 2009 | Trip type: Family

I cant believe some of the reviews on this hotel. From check in to accommodation, it was all superb. We booked a pyrmont view as it was less expensive than the harbour view. We were fortunate enough to be in a corner room which overlooked pyrmont to the left and the harbour to the right. The pool was fantastic (the... more

Management response from
GM-Accor-DH, Executive Assistant to General Manager

Dear Reviewer, Thank you very much for your valuable feedback regarding your recent stay at Grand Mercure Apartments One Darling Harbour, I am pleased to hear that you enjoyed your stay with us. Guest feedback is extremely important to us as this ensures we continually improve our standards and procedures to ensure we deliver the highest level of service to...

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4 of 5 stars
King's Lynn, United Kingdom
18 Jul 2009 | Trip type: Family

I stayed in a two bedroomed apartment with my son and his fiance` and the views were breathtaking from our particular apartment. It was wonderful to lay in bed and look out on to the harbour, particuarly at all the coloured lights in the evening. I found the apartment clean and confortable with everything we could possibly want. I cannot... more

Management response from
GM-Accor-DH, Executive Assistant to General Manager

Dear Reviewer, Thank you very much for your valuable feedback regarding your recent stay at Grand Mercure Apartments One Darling Harbour. I am pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to the Grand Mercure in the not too distant future.

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3 of 5 stars
melbourne
20 Jun 2009 | Trip type: Family

Fantastic location - all amenities of Darling Harbour so close. Walking distance to everything - monorail, shops, ferries etc. However on check in at 2.20pm we were informed that our apartment would not be available until at least 3.30pm and even that couldn't be guaranteed! Apparently Saturday night had been a full house and they were still cleaning rooms. Other... more

Management response from
GM-Accor-DH, Executive Assistant to General Manager

Dear Reviewer, Thank you very much for your valuable feedback regarding your recent stay at Grand Mercure One darling Harbour. Guest feedback is extremely important to us as this ensures we continually improve our standards and procedures to ensure we deliver the highest level of service to you our valuable guest. Rest assured that I have shared your comments with...

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1 of 5 stars
Sydney
4 Jun 2009 | Trip type: Family
1/1 found this review helpful

positives: handy location, the pool was nice, staff helpful. negatives: it cost $495 to stay on a sat night in a 2 bed apartment. the lack of value was unbelievable. i have a huge list of things that were wrong but would summarise it as a tired, dirty hotel which is represented in the websites as something it just does... more

Management response from
GM-Accor-DH, Executive Assistant to General Manager

Dear Reviewer, Thank you very much for your valuable feedback regarding your recent stay at Grand Mercure One darling Harbour. Guest feedback is extremely important to us as this ensures we continually improve our standards and procedures to ensure we deliver the highest level of service to you our valuable guest. The level of service you encountered was unacceptable and...

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4 of 5 stars
canberra
27 May 2009 | Trip type: Family
1/1 found this review helpful

Our family of four booked a two day getaway in a 2 bedroom apartment to show an interstate friend Sydney. The apartment is well set up although the TV is fairly ancient everything else you might need is there. Full kitchen including microwave. We had view over Darling Harbour from the spacious balcony that was simply magnificent. Check in was... more

Management response from
GM-Accor-DH, Executive Assistant to General Manager

Dear Reviewer, Thank you for taking the time to offer your feedback. Rest assured that I have shared your comments with my team to ensure these service shortfalls are addressed immediately via our ongoing quality program and I am sure on your next visit you will note the difference. We look forward to welcoming you back on your next stay...

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Grand Mercure Apartments One Darling Harbour Address

50 Murray St, Darling Harbour, Sydney 2009, Australia
Sydney Speciality Lodging Grand Mercure Apartments One Darling Harbour
3.0/5.0
58