The reception is bright and airy and the staff were very helpful and friendly.
However, the hotel is more like a backpackers hostel than a hotel.
While the bedroom had everything we needed, it was dated. The furniture was well past needing replaced and the refrigerator had only three legs and fell over every time the door was opened. Some...
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I would rate this hotel average, except that the customer service from Accor was above what I was expecting.
My dinner/meal at the hotel restaurant was superb, I even went to the bar to "give my compliments to the chef/staff" that evening. The pool was quite dirty but not a big deal to me. The room was average (but I...
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Dear Jessalyn,
Thank you for your post on Trip Advisor and for the positive comments about the service delivered by our team and that of our food & beverage.
As we have certainly discussed at length, I certainly apologize about the experience that you encountered but I am happy at how swift the response was to make your stay as...
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Stayed here a night before and after a Contiki tour.
The hotel rooms are nice but nothing special, your standard bed, desk and tv set up etc. The bathrooms where ok, with a shower toilet and sink. The style is very dated but its perfect for what we needed. Most the rooms have there own private balcony overlooking one of...
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Dear Muz C:
Thank you for placing your comments onto Trip Advisor regarding your recent stay with us at the all seasons Alice Springs Oasis.
I certainly appreciate your comments and I wish you happy travelling!
Warm regards,
All Seasons Oasis - General Manager
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Last week I stayed here for 5 nights and for all you readers out there, I had an extremely enjoyable experience. For the price charged per night for 4 people, I was quite impressed. Its very laid back and the staff are pleasant and friendly. If you are aiming for extreme comfort, this is not the place for you. But...
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Dear rozanne b:
Thank you very much for making the time to post your feedback onto Trip Advisor regarding your recent stay with us. It is always pleasing to read such comments and I will be sure to share with the team!
Thank you,
all seasons Oasis - General Manager
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Dirty ,Old and Neglected .I can put up with old and broken but not dirty . All i can say is that Accor head office must never send anyone up to Alice Springs to check this hotel. We paid $135 with breakfast for 4 adults in the one room so the price was good. Property does have alot of potential...
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Dear Myra O:
Thank you for placing your comments onto Trip Advisor regarding your recent stay at the all seasons Alice Springs Oasis.
I am very disappointed that you took away this experience and I certainly wish that I could have been part of the opportunity whilst you were here at the hotel to attend to your issues. Whilst is...
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My sister found a cockroach in her bed and looking under the beds, found a lot of dirt and dead insects. Would not stay there ever again.
Good service and friendly staff.
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Dear Accorhotels.com Traveler:
Thank you for placing your feedback onto Trip Advisor regarding your recent stay with us at the all seasons Alice Springs Oasis.
We have our monthly pest controller attend to the entire hotel, however it is challenging to maintain insects when operating a business in the Red Centre, especially through the varying seasons. However, there is no...
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We visited in middle of summer (off season for this town). Room was very cheap as we got on a mystery deal. We were told we had 'an upgrade' which I am not sure we actually got. The room was very tired and in need of a refurbishment. To be fair some rooms in another block were being given a...
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Dear Peter W:
Thank you for posting your feedback from your recent stay with us at the all seasons Alice Springs Oasis.
I am disappointed that you took away this experience. As you mentioned, we are in the process in upgrading certain areas of the hotel, on an on-going year-by-year basis, which demonstrates that myself and my team care for...
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We stayed at this hotel for 2 nights as a stopover for the Uluru trip. It seemed very end of season with not many staff. On the return night we were given a room which was dirty and which had stained sheets. We complained and it was changed instantly. The replacement room was fine. The rooms were big with good...
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Dear Faridap:
Thank you for your feedback as posted on Trip Advisor regarding your recent stay at the all seasons Alice Springs Oasis.
I do apologize regarding the initial room provided to you however I am very happy that this was resolved with efficiency and that your 2nd rooms was to your expectations.
Warm regards,
All Seasons Oasis - General...
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