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Mercure Cairns Harbourside


Hotel class 3.0 of 5
209-217 The Esplanade, Cairns 4870, Australia
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Reviews you can trust

77% Recommend
4.0 of 5 stars 56 reviews
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By trip type
All (56)
[ Date ] [ Rating ]
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5 of 5 stars
Tasmania
5 Nov 2009 | Trip type: Couples New

The staff were extremely proffesional and friendly helpful with organising our tours and giving us directions nothing was to much trouble. They have a free shuttle bus which runs from the Mecure to the cbd and back again every hour on the hour and its a terrific service which we used many times, during our stay. When we checked in... more

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4 of 5 stars
Saint Louis, Missouri
12 Oct 2009 | Trip type: Couples

First up, I will say that the staff of the Mercure are absolutely top-notch in every single interaction we had with them. The hotel itself is part of the Accor group, so that means you get their typical amenities (such as a “pillow menu”). The property itself is well-kept, but does look to be due for a slight refresh (e.g.... more

Management response from
MercureHsideGM, General Manager

Dear gary1, Thank you for taking the time to write a review regarding your stay at the Mercure Cairns Harbourside. I also hope that you enjoyed your holiday in Australia and were able to see as much as possible during your visit. I am so lucky to have the team of employees that I have. They are wonderful people who...

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5 of 5 stars
London, United Kingdom
6 Oct 2009 | Trip type: Couples

We stayed 3 nights at the Mecure and we were very pleased with our choice of hotel. The staff were exceptionally helpful, especially Evan who recommended and booked our trips for us. The hotel is a 15-20 min walk to the centre of town, but the Mecure provide a free pick-up and drop-off shuttle service. more

Management response from
MercureHsideGM, General Manager

Dear p3nny, Thank you so much for taking the time to write a review for the Mercure Cairns Harbourside and also for choosing to stay with us. It sounds like you had a great holiday in Cairns and I hope it is one that you will remember for a long time. I will be sure to share your feedback with...

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4 of 5 stars
Brisbane, Australia
19 Sep 2009 | Trip type: Couples

small irritations, as old fridge/freezer ; difficult to make icecubes.. good internet, bit slow and expensive; 30 a day if you use it more than 1 hr ventilationoutlet in bathroom full with dirth/mushrooms... Roomservice was fantastic, and great food !!!! All staff where suberb ! more

Management response from
MercureHsideGM, General Manager

Dear CostarRica27, I would like to thank you for taking the time to write a review for our hotel. Guest feedback is very important to us and helps us to plan and structure our operation and services to ensure that we exceed our customer’s expectations. Like any organisation, our staff is the key to our success. My team have one...

Great value
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5 of 5 stars
England
19 Sep 2009 | Trip type: Family

My wife and I brought our young son to Cairns to attend a wedding. We stayed a few nights at the Mercure and have to safe that it is a fantastic hotel for the price. The rooms were very spacious and spotless. We paid $95 for all three of us and were given a free upgrade to what I presume... more

Management response from
MercureHsideGM, General Manager

Dear Blockerinoz, I would like to thank for taking the time to review our hotel. Feedback from our guests is vital to our business and also helps us to plan and better cater for our guests. In these economic times value and quality are very important to every consumer and at the Mercure Cairns we strive to deliver this to...

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4 of 5 stars
florida
15 Sep 2009

Great view facing the water. Staff helpful and very freindly. Would stay there again. more

Management response from
MercureHsideGM, General Manager

Dear Hunyforfun, Thank you for taking the time to write a review for the Mercure Cairns Harbourside. I am so glad that you enjoyed your time in Cairns and had a pleasant stay at the hotel. I hope that you have the opportunity to visit our region again in the future and if so choose to stay with us. Best...

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5 of 5 stars
Maidstone
4 Sep 2009

We stayed here four nights during the middle of an extended tour of Australia, and it was perfect as we all needed a break from flights and excursions, although we did spend a day on the Barrier Reef whilst in Cairns. Our room was on the 7th floor with a balcony facing the ocean - marvellous. Beds were huge and... more

A Gem....
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5 of 5 stars
Montreal, Canada
3 Sep 2009 | Trip type: Family
1/1 found this review helpful

We were a family of four (2 adults and 2 kids(11 & 15)). We stayed there 4 nights in mid-August. We had a room with 2 double beds. What can I say. Great hotel, VERY helpful staff, nice quiet location. Down the street is a Pizza Hut and IGA grocery store. While the front desk faces a semi-busy street, the... more

Management response from
MercureHsideGM, General Manager

Dear wTavcar, Thank you for taking the time to write a review for our hotel. It's always to great to hear from our guest's and have them share their thoughts and opinions regarding the hotel and also our great region. At the Mercure we are quite fortunate to have a friendly and professional team that enjoy seeing people have a...

Great hotel!
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5 of 5 stars
UK- Lancashire
30 Aug 2009 | Trip type: Couples

We stayed at this hotel for 6 nights in august and absolutely loved it. We arrived to find that our room had been upgraded to an ocean view and we were on the top floor which afforded us amazing views of cairns! The hotel staff were welcoming and very helpful. The room was very spacious and comfortable! The hotel itself... more

Management response from
MercureHsideGM, General Manager

Dear Pinklou80, Thank you for choosing to stay at the Mercure Cairns Harbourside and also for taking the time to write a review for our hotel. I am so glad that you enjoyed your stay with us. Staying 6 nights you really had the opportunity to see the best that Cairns has to offer. I will be sure to share...

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3 of 5 stars
San Diego
15 Aug 2009 | Trip type: Couples

rooms fine, nice pool, but located 25 minute walk from town center. nice staff. has free shuttle to town though on the hour more

Management response from
MercureHsideGM, General Manager

Dear Jonnevin, Thank you for choosing to stay at the Mercure Cairns Harbourside and also for taking the time to write a review for us. I am glad that you enjoyed your stay with us and found the hotel clean, this is one area of our operation that we continually strive to improve. Our staff are also continually trying to...

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Mercure Cairns Harbourside Also Known As

  • Accor Cairns Harbourside
  • Mercure Cairns
Address: 209-217 The Esplanade, Cairns 4870, Australia