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Shangri-La Hotel, The Marina, Cairns


Shangri-La Hotel, The Marina, Cairns
Hotel class 5 of 5
Pierpoint Rd, Cairns 4870, Australia
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Traveller Reviews

83% Recommend
4.0 of 5 stars 140 reviews
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By trip type
All (140)
[ Date ] [ Rating ]
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4 of 5 stars
Newport Beach, CA
7 Jul 2009 | Trip type: Couples New

My wife and I stayed at this hotel as a stopping place before moving to another location. We stayed one night after flying from Brisbane to Cairns, one night before flying to Lizard Island and two nights before flying back to California. The hotel was very clean and classy. Front desk personnel were helpful. The rooms were nice. The rates... more

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5 of 5 stars
London
7 Jul 2009 | Trip type: Friends getaway New

I stayed at this hotel for 3 nights with a friend and we had a fab experience right from the start. We arranged airport pick-up and were amazed (and somewhat amused) to find a limo awaiting! The hotel was beautiful and our room was lovely, even though we didn't upgrade to a Marina/Horizon Club room. The room was spacious and... more

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5 of 5 stars
Atlanta, GA
29 Jun 2009
1/1 found this review helpful

We stayed in a one bedroom suite overlooking the marina, which was part of the Horizon Club. It is definitely worth paying for the Horizon Club…it meant paying an extra $100 AUS /night for three adults, but was well worth it. Not only did we get a better room with spectacular views, but we had a free buffet breakfast every... more

Management response from
Rob Weeden, General Manager

Thank you to the author for the terrific review. We were delighted to read that you enjoyed our Shangri-La hospitality and Horizon Club stay. The additional benefits of breakfast, evening cocktails and free internet really do make a Horizon Club stay outstanding value for money. As for the spa thank you for the heads up. We usually heat it to...

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3 of 5 stars
Isle of Wight
20 Jun 2009 | Trip type: Couples
1/3 found this review helpful

ok - so the location is excellent. It's on the waterfront, next to the lagoon and a few minutes walk from the shops and casino. We booked a superior room over the internet swayed by the contemporary looking design. When we arrived to the impressive looking lobby we were told our room had a city view ( not really a... more

A Real Treat
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5 of 5 stars
Brisbane, Australia
20 Jun 2009 | Trip type: Couples
2/2 found this review helpful

Unfortunately we only spent one night in this hotel... sigh! The foyer is quite modern and comes across a little cold but the warmth of the staff at check in made the hotel environment feel very welcoming. It's a bit of a maze finding your way to your room but there's all these interesting things along the way ... you... more

Management response from
Rob Weeden, General Manager

What a great review, thank you for the lovely comments and also for referencing the efforts of our staff. Location aside we are also blessed with a large 40 sqm guestroom which provides ample space for the vacationing guest. Our views are predominantly of Trinity Bay and the Marina but we do have a handful of rooms that overlook the...

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5 of 5 stars
Sarpsborg
17 Jun 2009 | Trip type: Couples
2/2 found this review helpful

Great room with lots of space. It was very humid, so aircondition is a must in Cairns. Perfect location at the Marina with lots of fun places just around the corner. Staff was helpful and recomended a perfect quiet restaurant in Cairns. The pool area is great (Impossible not to falling into sleep in the "beds" by the pool) Would... more

Management response from
Rob Weeden, General Manager

If only you came this week! In the middle of our Australian winter our daily temperature has not dropped below 27ºC – absolutely lovely. Delighted the writer enjoyed their stay and do hope that the weather delivers for their next visit. Rob Weeden General Manager.

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4 of 5 stars
Sydney
10 Jun 2009 | Trip type: Couples
4/4 found this review helpful

Just spent the June long weekend in a Horizon Club room & thoroughly enjoyed the experience. The Marina location was great for all the water/reef activites during the day, being right outside the hotel and also handy for the bars & restaurants along the Marina boardwalk in the evening. Happy hour in the Horizon Lounge was a great way to... more

Management response from
Rob Weeden, General Manager

Delighted to read of another fabulous Cairns holiday and thank you so much for referencing our peoples efforts. We really are blessed with a terrific accommodation product and a location so close to the centre of Cairns activity – restaurants, bars, marina, Reef Fleet Terminal, Esplanade and retail shopping. Looking forward to welcoming this guest back to Shangri-La. Rob Weeden...

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5 of 5 stars
Sydney
9 Jun 2009 | Trip type: Couples
3/3 found this review helpful

Just had a long weekend to get away and relax - this place was perfect for it! You have the city of Cairns a couple blocks away but you wouldn't know it as the views and rooms make you feel like you are far away. No need to hire a car - everything is close by. We wandered around the... more

Management response from
Rob Weeden, General Manager

Well we can concur with the writer that we would rather our guests stay longer too. We love reading reviews with helpful pointers as with the Ba8 comments and references to the restaurants and bars along the Pier below the hotel. Thank you for the lovely words. Rob Weeden General Manager.

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5 of 5 stars
Perth Australia
2 Jun 2009 | Trip type: Couples
3/3 found this review helpful

Stayed at this hotel twice in an 11 day period, 4 then away for 3 then back for 4 days. What a treat we had a horizon room and all the nice things that come with that class of room, free drinks all day coffee tea soft drinks in the lounge, then in the afternoon we had nibbles and wine... more

Management response from
Rob Weeden, General Manager

Free broadband! Yes it’s true at Shangri-La and to the best of our knowledge we are the only luxury property in Cairns providing this service. Delighted that the writer enjoyed their stay with us and thank you also for the glowing thumbs up for the Horizon Club facilities. Rob Weeden General Manager.

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5 of 5 stars
vic
28 May 2009 | Trip type: Couples
1/1 found this review helpful

Had our third stay at this establishment this week. And once again loved it. We stayed in the Horizon Club Suite. As usual it was spotlessly clean, service was fantastic. And everyone was very helpful. We actually stayed for three nights, then headed up to Port Douglas, spent three nights there when we were supposed to spend 7. Didn't like... more

Management response from
Rob Weeden, General Manager

Hooray a Cairns convert! Did you know there are 500 tours departing Cairns every day so we really are the heart of the tropical north, some even suggest we are the adventure capital of Australia. We are pretty good at the flop and drop holiday too so like our intrepid reviewer plan an extra couple of nights in Cairns. Rob...

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Shangri-La Hotel, The Marina, Cairns Address

Pierpoint Rd, Cairns 4870, Australia