We stayed 4 nights at the Shangri-La in Cairns and have never experienced such wonderful staff and service. We were made to feel extremely special and they ensured that our stay which was to celebrate 25 years of marriage was a time to remember. The staff go above and beyond and do so with pride and passion for the people...
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From the moment we arrived, til the moment we left we were very well looked after from everybody from the director down to the bell boys, a wonderful stay and was very sad to leave!
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We had a Marina View room which allowed us to spend lengthy periods watching the goings-on of the many boats as well as seaplanes on the waterfront. There some nice restaurants directly below the hotel in the mall, and it is also close to the Esplanade restaurant strip and the CBD. I don't usually go in hotel pools but made...
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Thank you for your very kind endorsement of our Hotel and our location. We are truly blessed with where we are – the views are unbeatable and we are so close to the heart of the city without being amidst it.
I am also very pleased to hear that you were with us during the Chinese New Year period and...
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Our visit to the Shangrila was a special treat by hubby for a special birthday treat. This was our second attempt at booking a room as the first time it was fully booked. We were not disappointed. Upon arriving at the hotel we were shown to our suite with a view that brought forth a remark – “I can stay...
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Thank you to the writer for such a detailed review. I am most pleased to know that you enjoyed your special birthday treat from your husband – lots of brownie points for him no doubt!
Thank you also for your mentions of Min Kim and Illy. Both are great assets to our team and we are very blessed to have...
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Wanted a romantic week-end with my partner & the Shangri-La use to have nice rooms so got a room there for a week-end. Walked miles to get to our room, down a really grotty old corridor that looked like no-one has wiped down or hoovered in quite a while. I am not a neat freak can understand the tropics, mold...
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Many thanks for taking the time to post a review regarding your stay with us back in July last year and I sincerely apologise that you did not enjoy your stay with us.
I started at the Hotel in August 2011 and since then, have been working closely with our Executive Housekeeper and the team to address concerns such as...
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Got a great room rate thanks to trip advisor...
Room was lovely, clean and spacious, especially for a week long work trip. Service was attentive and thorough. Room service meals were nice but a little expensive when you add on the $10 room service fee.
The only down side was the constant interruption by housekeeping at around 3-4pm every day,...
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Many thanks for your feedback and I am pleased to hear that you enjoyed your stay for the most part.
In regards to your comments regarding housekeeping, rest assured this has been raised with the entire team and I sincerely apologise for the inconvenience that was caused to you.
We do hope to see you back at the Hotel when...
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Loved my stay for 4 nights on business but $15/night for car parking is a bit over the top.
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Thank you for taking the time to share your feedback.
For the benefit of fellow travellers, the car parking charge is for valet parking and you can come and go as many times as you like. Our concierge team will park your car in the underneath carpark and will have your car ready and waiting for you in the Porte...
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I upgraded to the horizon club and it is the best thing i did! They are soo friendly and great service big room great view of the marina... Love the hotel!!
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Thank you for your very kind endorsement of our Horizon Club. Min and the team are excellent and go out of their way to make sure their guests have a most comfortable and enjoyable stay… We look forward to seeing you again soon.
George Wee
General Manager
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On our last day at the shangrila and what a stay it has been loved every minute of it.Min one of the managers is amazing .He could not do enough for us.One lady we befriended left her glasses at the airport and he offered to pick them up for her on his way home.We had a lovely bottle of champers...
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Many thanks for taking the time to share your experiences here at the Hotel.
Min and Emma are great assets to our team – they are both so genuine and take great care of their guests… nothing is ever too much trouble for them.
We can’t wait to welcome you back with your friends when next you visit!
George Wee...
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Just came back from a 4 day stay at the Shangri La Hotel Cairns. We stayed in a Horizon Club Room. The Hotel itself is very conveniently located right on the Marina. There's a shopping complex as well as upmarket cafes and restaurants right at the door. The Horizon club rooms are larger than the standard rooms and include a...
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Wow – this is just such a great review and I sincerely thank the author for taking the time to post it!
Emma, Richard and Min are terrific team members … All are thoroughly committed to ensuring their guests are comfortable throughout their stay, and go out of their way to ensure this is the case. Please be rest assured...
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