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Rydges Plaza Cairns


TripAdvisor Popularity Index
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#73 of 82 hotels in Cairns
TripAdvisor Traveller Rating
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3.5 of 5 stars 17 Reviews
Recommend50% |
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“Very nice hotel” 12 May 2009 - Bobikat
“Utterly Disapointing!” 20 Mar 2009 - Trev6727
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What's Near Rydges Plaza Cairns

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Rydges Plaza Cairns
Corner Grafton and Spence Sts
Cairns 4870
Australia
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Web Comments from Travellers (2)
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“Rydges Plaza Cairns” Expedia.com
“Rydges Plaza Cairns” australia.asia-hotels.com
Rydges Plaza Cairns
Corner Grafton and Spence Sts, Cairns 4870, Australia
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Traveller Reviews

50% Recommend
3.5 of 5 stars 17 reviews
Excellent
2
Very good
5
Average
0
Poor
4
Terrible
3
By trip type
All (17)
Business (5)
Couples (2)
Family (0)
Friends getaway (1)
Solo travel (5)
[ Date ] [ Rating ]
“Very nice hotel”
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4 of 5 stars
Bobikat
Helsinki, Finland
12 May 2009 | Trip type: Couples

Friendly staff, location was very good, close to the Cairns Esplanade and Lagoon. Sufficient indoor parking available. Lobby was under re-modelling. Room was spacious, clean and very nice. Good elevators, nice laundry facilities but very pricey (3 AUD per wash or drying). Excellent bed and good view from the balcony overlooking the swimming pool and a big part of the... more

Management response from
Andrew_Cairns, General Manager

Dear Bobikat, Thank you for your feedback, it is invaluable to our business and is what we measure ourselves on everyday. I am very pleased to note that you enjoyed your stay and all that Rydges Plaza Cairns has to offer it's guests. I hope we have the chance to welcome back in the near future. Thanks, Andrew General Manager

“Utterly Disapointing!”
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2 of 5 stars
Trev6727
Springwood
20 Mar 2009 | Trip type: Business
0/1 found this review helpful

Come to Cairns couple of times per year and usually stay with Rydges Plaza due its great central location and friendly efficient staff - what has happened?? when i phoned the reservations team i was quoted 3 different rates- all of which are much pricier than what my colleague and i usually pay. When asking about our business rate the... more

Management response from
Andrew_Cairns, General Manager

Dear Trev6727, I was dissapointed to hear your impression of Rydges Plaza Cairns on your recent stay with us. It is dissapointing to hear that a staff member was not displaying our usual high level of service. It is the service that we pride ourselves on and your comments certainly highlight the point that one piece of bad service can...

“Great Hotel - A great place to stay in Cairns”
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5 of 5 stars
Musrag
Brisbane, Australia
17 Feb 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

I recently stayed here for work in Cairns. I had not stayed here in a while because it was getting dated like many of the hotels in Cairns. I had booked cheap over the net for $109 and this was a real bargain. The hotel has been refurbished and was a pleasure to stay at. The room was comfy, the... more

Management response from
Andrew_Cairns, General Manager

Dear Musrag, Thank you for your recent feedback regarding your stay with us at Rydges Plaza Cairns. We completed a $1.5 million refurbishment in January 2009 and are very pleased with the results and are getting great feedback from our guests. This refurbishment, along with our central location make Rydges Plaza Cairns the best choice in Cairns. I look forward...

“nice room, shame about the hotel”
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2 of 5 stars
WernMachine
Sydney
11 Oct 2008 | Trip type: Business, Solo travel
1/2 found this review helpful

Rydges Plaza is another of the low maintenance Rydges chain that helps give Cairns a reputation for poor value for money. We tried to eat at 8.30pm having arrived late and waited 45 minutes for fish and chips. When we asked they said that they had many room services orders, no doubt! I think this hotel use to be a... more

Management response from
Andrew_Cairns, General Manager

Dear WernMachine, Thank you for your feedback in regards to your recent stay with us. I would like to apologise for the slow service you experienced when ordering room service, I hope this did not cause you too much inconvenience. The hotel is currently going through a refurbishment phase and has just completed the painting of the entire outside of...

“Loved the Dream Bed!!!”
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5 of 5 stars
bingpagbilao
Brisbane, Qld
11 Oct 2008 | Trip type: Couples
2/2 found this review helpful

It's our first time to Cairns and initially booked at Rydges Esplanade Cairns which turned out to be the worst holiday experience. I was informed that it is not a Rydges owned hotel hence they don't have the dream beds and other amenities of a Rydges owned hotel. We moved to Rydges Plaza Cairns and got the corner room of... more

Management response from
Andrew_Cairns, General Manager

Dear Bingpagbilao, Thank you for your wonderful reveiw of Rydges Plaza Cairns. I'm pleased that you enjoyed your stay with us and in particular our new Rydges Dream Beds, they truely are luxurious - and I should know, I like them so much I bought one for my home! Once again, thank you for your feedback. I look forward to...

“Far better than expected”
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4 of 5 stars
herbGlasgow
glasgow
30 Sep 2008 | Trip type: Solo travel
1/1 found this review helpful

A bit apprehensive due to some of the reviews. I was very pleasantly surprised, the room was great, staff friendly and a great location. No problems what so ever. Ask for the refurbished rooms. more

Management response from
Andrew_Cairns, General Manager

Thank you for your review of our Hotel. We have gone through some extensive refurbishments with more to come in the future (none of which will impact guests during their stay). I am pleased to start to see the positive effects these refurbishments are having on our guests experience's. Thanks again, Andrew General Manager Rydges Plaza Cairns

“Dated and noisy, but close to everything”
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2 of 5 stars
kckayak99
Sydney
12 Jun 2008 | Trip type: Friends getaway
1/1 found this review helpful

I just returned from a trip up to north Queensland with one of my good friends, and we stayed at the Rydges Plaza in Cairns before departing on boat for the reef the following morning. The beds were comfortable, but unfortunately the rest of the experience left a bit to be desired. The rooms and fittings in the hotel are... more

Management response from
ScottRotorua, General Manager

Dear kckayak99 Dear Sir/Madam Thank you for taking the time to post feedback on your stay. It was pleasing to read great comments about our Hotel and of your experiances here in Cairns. I was concerned to read you where affected by outside noise from the clubs in the area, and ask you when you stay at any hotel, tell...

“Lots of better choices in Cairns!”
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2 of 5 stars
sunnydays4
Colorado
22 Jul 2007
1/1 found this review helpful

Booked a good price through Wotif. Checked out hotel website and selected hotel based on new beds. Mistakenly thought rooms had been updated -WRONG! Hotel is shabby: chipping paint, dingy carpet, poor linen quality and scuzzy bedspreads. Pool area is sterile and unappealing. We had a noisy room that fronted a street with nightclubs and loud backpackers' hostel. Central location... more

Management response from
Shanecairns, General Manager

Dear Sunnydays4, Thank you for your comments and constructive feedback. It is important to receive customer feedback and provide us with an opportunity to rectify the issues you experienced on your recent stay. Without feedback we are unable to measure our performance in the market place. The issues that you mentioned are very important and we acknowledge that there are...

“Another Bad Cairns Hotel”
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1 of 5 stars
JimmyMc
Santa Monica, California
21 Jun 2007 | Trip type: Business, Solo travel
4/4 found this review helpful

I am a frequent business visitor to Cairns. I have tried several hotels there in a quest for a reasonable standard of accommodation in this city. Sadly, the Rydges Plaza is another bad Cairns experience for my diary. It should be noted that, during my stay, the hotel was featured in a story in the Cairns Post titled "Shabby CBD... more

Management response from
Shanecairns, General Manager

Dear Mr JimmyMc I appreciate your feedback and would like to thank you for your comments. It is important that we receive customer feedback to enable the Hotel to respond while giving us the opportunity to rectify any issues. It is correct that we were featured in the Cairns Post as a “Shabby” building along with many other buildings in...

“Just doesn't cut it”
Save Review
1 of 5 stars
Payingclient
Brisbane Australia
23 Sep 2006 | Trip type: Business, Solo travel
2/2 found this review helpful

Any claim to be a valid 4 star premiese are well off the mark. Check in / out was exrtemly run of the mill....staff was not professional, caring, or particularly well spoken. My room was very disapointing and I agree with other reviewers that the standard of house keeping is at best, questionable.......the rooms are not 'fresh' and are in... more

Management response from
KellieCairns, General Manager

Dear Sir/Madam Thank you for the opportunity to provide a Management response to the most recent feedback received in relation to Rydges Plaza Cairns. It was with great concern that I read your comments, please be assured I have addressed these individually with my team. I sincerely apologise for not meeting your expectations in relation to the quality and standard...

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Rydges Plaza Cairns Address

Corner Grafton and Spence Sts, Cairns 4870, Australia
Cairns hotels Rydges Plaza Cairns
3.5/5.0
17