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Rydges Esplanade Resort Cairns

Cnr The Esplanade & Kerwin St | (formerly Matson Resort Cairns), Cairns 4870, Australia
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Oceanfront 12-story Hotel Towers, 3 blocks from city center.
Business Centre Fitness Centre Restaurant Room Service Swimming Pool
Check Rates and Availability: £68 $99 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 3.5 of 5 stars Based on 45 traveller reviews
  • What to Expect:
    • 3.5 based on 26 reviews Rooms
    • 4 based on 25 reviews Service
    • 3.5 based on 24 reviews Value
    • 4 based on 26 reviews Cleanliness
    • 4 based on 3 reviews Pool

Reviews of Rydges Esplanade Resort Cairns

( 1-10 of 53 )
16 Dec 2008

On the whole, it was an excellent stay. The rooms were large with the usual gadgets and services. I really enjoyed the air-con and ceiling fan combo. In addition, the view from the balcony was breathtaking. All the staff were polite and courteous and very knowledgable of both the Hotel facilities and Cairns itself. In particular, the gym attendant was... more

16 Dec 2008

Our office held our annual christmas party at Rydges Esplanade Resort this past weekend. The Hotel was very accomodating to all our requests including our formal dinner party being held poolside. The staff were very friendly and helpful and we all enjoyed the pool and tennis court facilities. All in all we had a great weekend!! more

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3 of 5 stars
Gold Coast
13 Nov 2008

My wife was quite ill and we were arriving late at night from an overseas flight, and leaving first thing in the morning for a connecting flight, so I rang the hotel directly and requested a quiet room so she could get some much needed rest. They said they would place us away from the elevator which was nice, however,... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Thank you for taking the time to provide us with your valuable feedback and my sincere apologies for the inconvenience experienced by you during your stay at the resort. The maintenance team has investigated the problem and it seems there was a fault with the piping, which has now been rectified. Kind Regards, Wayne Woods Executive Assistant Manager

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4 of 5 stars
Melbourne, Australia
8 Nov 2008

The end of our stay in Cairns was spent here… Helpful staff at the front desk... Big rooms with great air con x2 and fans above beds and tv, big wardrobe/bathroom and kitchenette and loungeroom with tv and dining… A 5 to 10 minute walk to town… The resort has 2 pools, the highlight being the lagoon style pool at... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Thank you for taking the time to provide us with your valuable feedback. I am delighted you enjoyed your stay at the resort and its facilities such as the lagoon pool. Another complimentary facility offered by the resort is hourly bus transfers to the city from 1pm. Once again thank you for your positive comments and we look...

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2 of 5 stars
New South Wales
18 Oct 2008

The service was slow, unhelpful and the staff made mistakes such as booking our taxi for the wrong day. The rooms were passable but not worth the money we paid for them. They could have been cleaner and tidy. Also, the breakfast was overpriced. In fact, the only drawcard to the hotel is it waterfront and central position. It is... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Thank you for providing the resort with your valuable feedback. Feedback such as yours provides us with the opportunity to constantly improve the service we provide. The resort is currently focused on training and service delivery and on this occasion your expectations were not met. I have addressed your feedback with the team of department heads and rest...

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4 of 5 stars
Brisbane
15 Oct 2008

We booked through wofit using the "mystery" option and we were delighted when we discovered which hotel it was. The staff were pleasant and helpful. The room was lovely with a great view of the mountains and Cairns city. Don't get suckered in to booking an ocean view as you can't see anything at night (with the ocean being dark!)... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Thank you for your positive comments on the Rydges Esplanade Resort! I am pleased you enjoyed the views from your room, especially the spectacular sunset. It is a special time of the year in Cairns. Although the resort is 1km away from the CBD, there is complimentary hourly shuttle bus service to the city on offer and stops...

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4 of 5 stars
Hoffman Estates, IL
9 Oct 2008

Located at the north end of the Esplanade with clean, comfortable rooms, this is a good choice for spending some time in Cairns. It's a 3 minute walk from the hotel to the beach, and another 5 to 10 minutes (walk vs. stroll) to the center of the Esplanade with its shops and restaraunts. Hotel staff are very pleasant and... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Greetings from Cairns and thank you for taking the time to comment on your recent stay at the resort! I am delighted that you enjoyed the accommodation and facilities of the resort during your recent visit to Cairns and will pass on your feedback to all staff members especially the chef who will be pleased that you enjoyed...

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2 of 5 stars
Currently Down Under
5 Oct 2008

We stayed there just for one night. And I am happy that it was just for this one. the room was pretty basic and a little "used". but that was ok. The big problem was the toilet. There was a HUGE Urin stain on the inside of the seating from the toilet. i think that is unaccetable for a hotel... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Greetings from Cairns and thank you for taking the time to provide us with your valuable feedback! I do apologise for the inconvenience you experienced during your stay at the resort and have addressed this with our Executive Housekeeper. I assure you this oversight by a staff member is unacceptable by Rydges standards and any feedback received is...

11 Sep 2008
1/1 found this review helpful

Rydges Esplanade Cairns lived up to the tropical resort i expected it would be, all rooms have a great view( well mine did) we had fun sipping cocktails on the balcony overlooking the sea!! The seafood buffet was great, the chefs cook it while you watch and they are not afraid to have fun! Only downer was the tvs need... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Thank you for taking the time to provide us wit your valuable feedback. I am delighted that you enjoyed your stay at the resort. Kind Regards, Wayne Woods Executive Assistant Manager

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1 of 5 stars
christchurch
26 Aug 2008
1/1 found this review helpful

We stayed one night in a 2 bedroom apartment in this property. Thank goodness it was only for one night. It was awful. Very grotty furnishings, and surroundings. I would never recommend it to anybody. We thought that all Rydges accommodation would be up to a certain standard, but the apartments are privately owned and there are 2 that are... more

Management response from
GENERALESPLANADE, Executive Assistant Manager

Dear Guest, Greetings from Cairns! Thank you for taking the time to provide us with your valuable feedback. The management os currently working with the apartment owners to upgrade the concerned apartments. Kind Regards, Wayne Woods Executive Assistant Manager

Reviews of Rydges Esplanade Resort Cairns

( 1-10 of 53 )
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Rydges Esplanade Resort Cairns Also Known As

Address: Cnr The Esplanade & Kerwin St | (formerly Matson Resort Cairns), Cairns 4870, Australia