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Rydges Esplanade Resort Cairns


Hotel class 4.0 of 5
Cnr The Esplanade & Kerwin St | (formerly Matson Resort Cairns), Cairns 4870, Australia
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Reviews you can trust

71% Recommend
3.5 of 5 stars 84 reviews
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By trip type
All (84)
[ Date ] [ Rating ]
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1 of 5 stars
Adelaide
14 Nov 2009 | Trip type: Couples
1/1 found this review helpful

Stayed here on the final leg of our wonderful honeymoon! (well it was up till this point) What a mistake!! Motel is soooo dated, Pools are Freezing, Spa was so extremely hot that you could only stand being in it for 5 minutes at the most! Staff extremely Rude, Awful Location. We truly felt like we had stepped back into... more

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4 of 5 stars
Chippenham, England
29 Oct 2009 | Trip type: Solo travel
0/1 found this review helpful

I stayed 3 nights at this hotel. As a solo traveller I found my room on Floor 12 to be extremely spacious, even had a settee in it, which of course I did not use. The view of the mountains in the distance was pleasant. All the facilties in the room worked so no complaints there. I found ALL the... more

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3 of 5 stars
Cabo San Lucas
13 Oct 2009 | Trip type: Couples

Stayed for 4 nights last week, and for the price we paid, it was certainly fine. I think the fact the location was not exactly what was expected affected our overall opinion of the hotel. We thought that since it was located on the "Esplanade" it would be in the center of the downtown. It was a fair walk to... more

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4 of 5 stars
Cairns
5 Oct 2009 | Trip type: Family

From the time you arrive and park under the covered entrance till the time you leave the entire stay is well catered for. We wanted to be close to the hospital and it is, also close to Muddies Playground for the kiddies and the waterfront for an evening stroll. All round a totally professional hotel with everything you could ask... more

Management response from
Alistair Tuttle, food & beverage manager

“Comfortable, excellent features” Thank you for your positive feedback! We are all pleased your family enjoyed their time with us and I have passed on your comments to the whole team here at the hotel. We hope you visit us again soon to enjoy the relaxing surroundings. Warm regards, Alistair Tuttle Food & Beverage Manager

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2 of 5 stars
Montreal
3 Oct 2009 | Trip type: Couples

Basic layout, older style left behind by much newer places in Cairns. Staff there to work no smile, no good morning, no warmth. more

Management response from
Alistair Tuttle, food & beverage manager

No frills, save your money” Thank you for your constructive feedback in relation to your recent stay with us. I am disappointed with the service you received during your stay and wish to let you know that was not at the high level we constantly aim for. I wish to also note that we are in the process of upgrading...

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2 of 5 stars
Melbourne, Australia
20 Sep 2009 | Trip type: Solo travel

This place is cheap cheap cheap. 1. Rooms are OK, clean enough but run down. 2. Service is off hand and rude and reception. The girls there could not care less. 3. The room was not ready at 2.00 when I arrived to check in- no apology. nothing. 4. The swimming pools that look so great on the web site-... more

Management response from
Alistair Tuttle, management team

Thank you for your constructive feedback in relation to your recent stay with us. I have passed on your positive comments as to the cleanliness of your room to our house attendants. I am disappointed with the service you received on check in and wish to let you know that was not at the high level we aim for and...

Real letdown
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2 of 5 stars
Auckland
6 Sep 2009 | Trip type: Couples

We stayed at Rydges Esplanade as the final stop on our honeymoon, which had included some really nice places. Big mistake to finish it at this hotel. To a degree, our disappointment is slightly unfair on the hotel itself, since it doesn't (or shouldn't) pretend to compete with nice luxurious resorts. But we did find the overall experience sub-par even... more

Not bad
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3 of 5 stars
Canberra
28 Aug 2009 | Trip type: Couples

The room was spacious. It was looking a bit tired but it was clean and comfortable. Very impressive fitness facilities. A nice walk into town. more

Management response from
Cathy Jacobson, Front Office Manager

Dear Guest, The fitness centre is a great asset to our hotel, thank you for taking the time to give us your valuable feedback.

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3 of 5 stars
Macau, China
27 Aug 2009

I landed Rydges Esplanade as a mystery hotel through lastminutedeals.com, and it was OK for the price paid (well under AU$100 per night), but I certainly wouldn't return there if I had to pay rack rates. The location was good for me - far enough from the centre to avoid the party crowd, but still only 15 minutes very leisurely... more

Management response from
Cathy Jacobson, Front Office Manager

Thank you for taking the time to provide us with your valuable feedback. I was disappointed to hear your impression of Rydges Esplanade Resort Cairns on your recent stay with us. It is disappointing to hear that all staff members were not displaying our usual high level of service. It is the service that we pride ourselves on and your...

Convenient
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4 of 5 stars
Sydney
8 Aug 2009 | Trip type: Solo travel

This place looks a little tired, however I stayed here twice within a week and both times had a very spacious room with balcony, facing the ocean. The first time I was on the 11th floor and it was fine, and the second time I was on the 4th floor which I found to be noisy with the balcony door... more

Management response from
Cathy Jacobson, Front Office Manager

Dear Guest, Thankyou for your positive feedback this is crucial to the refurbishment process the hotel is currently under going. The hotel is situated in a great place and I will be sure to pass on your comments to the Executive Chef in regards to the breakfasts and room service. Thank you again for taking the time to give us...

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Rydges Esplanade Resort Cairns Also Known As

  • Rydges Esplanade Hotel Cairns
  • Rydges Esplanade Cairns
  • Rydges Cairns
Address: Cnr The Esplanade & Kerwin St | (formerly Matson Resort Cairns), Cairns 4870, Australia
Cairns hotels Rydges Esplanade Resort Cairns
3.5/5.0
84