My wife was quite ill and we were arriving late at night from an overseas flight, and leaving first thing in the morning for a connecting flight, so I rang the hotel directly and requested a quiet room so she could get some much needed rest. They said they would place us away from the elevator which was nice, however,... more
Management response from
GENERALESPLANADE, Executive Assistant Manager
Dear Guest,
Thank you for taking the time to provide us with your valuable feedback and my sincere apologies for the inconvenience experienced by you during your stay at the resort.
The maintenance team has investigated the problem and it seems there was a fault with the piping, which has now been rectified.
Kind Regards,
Wayne Woods
Executive Assistant Manager