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Reef Gateway Apartments


239 Lake St, Cairns 4870, Australia
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Reviews you can trust

63% Do not recommend
3.5 of 5 stars 8 reviews
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By trip type
All (8)
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Solo travel (0)
[ Date ] [ Rating ]
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5 of 5 stars
Manchester
20 Jun 2009 | Trip type: Couples

Thankfully I wasn't aware of the other reviews and walked in off the street with an open mind. The 2 bedroom apartment that I got with my wife was spacious, clean and inviting. We liked the location and amenities (pool, BBQ, free Sat TV, laundry, etc.) so much we extended our stay by 3 days. It's a 5 min walk... more

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3 of 5 stars
Ontario, Canada
20 Jul 2008 | Trip type: Couples

Apparently, this is some kind of co-op arrangement that is fairly common in Australia. Each apartment is individually owned and the on site managers get their income from caretaking and from commission on booking tours or arranging taxi services. The apartments themselves are ideal, but the problem is the cleanliness. Housekeeping is supposed to be done every 7 days with... more

Management response from
Patricia49, Manager

We are disappointed with the recent reviews. We do know who these guests are and are disappointed that they did not approach us direct that we could address any problems. On our introductory letter on arrival and also in our Compendiums we request guests approach us if they find anything unsatisfactory. We find that for each person who is unsatisfied...

Bad choice
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1 of 5 stars
South Africa
13 Jul 2008 | Trip type: Family

The apartments are basic and not very comfortable (no baths, no view, basic public amenties in building, etc.). We expected more for the price. The main problem is the management which is awful, unfriendly and unhelpful. I would not recommend to anyone to stay there for a pleasant stay. more

Management response from
Patricia49, Manager

These people became disgruntles when we refused to open the Reception to allow them to get a selection of DVD to watch, this was approx 10pm. We were in bed as our day starts at 5am. They were well aware of Reception hours ( its listed on the door.) But persisted in coming outside of hours for DvDs or to...

Terrible
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1 of 5 stars
Manchester, United Kingdom
20 Nov 2007

We had the misfortune to stay in this place. The rooms pictured on the web were certainly not the room we stayed in. As soon as we set foot in the room we could smell what can only be described as 'Wet Dog'. It stank the whole time we were there. The manager of the place is also very rude,... more

Management response from
Patricia49, manager

This family did not fit normal criteria of 4 persons, so had to be placed in an apartment to accomodate the extra. As we encourage our owners to decorate each apartment differently, and we don't have space to show every apartment, then it is obvious it may not be pictured on our website. They also required a Standard (3 1/2...

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5 of 5 stars
Lancaster UK
20 Aug 2007 | Trip type: Business, Family

My partner, son and I have just stayed here for 10 days. We had been a little nervous after the TripAdvisor reviews we had read. But we were delighted. The spacious 2 bedroomed appartment seemed recently refurbished; kitchen, bathroom, furniture and curtains etc all seemed new, well designed, very comfortable and extremely clean. It was very well kitted out. The... more

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4 of 5 stars
Melbourne, Australia
4 Sep 2006 | Trip type: Family

My sister, myself and my two children stayed at the Reef Gateway in November 2005 and found it clean, comfortable and a great home away from home. The pool was well loved by my 6yr old and my 18 mth old. The fact that it had its own kitchen and laundry facilities was wonderful and the kids slept well in... more

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2 of 5 stars
Maribor
29 Aug 2005
2
people found this review helpful

We stayed there with a family. Disappointed with cleanness. When we arrived, there was hair (not just one or two) on the floor in the bathroom and most of pots in the kitchen were grisy. And there were many ants in the bathroom and kitchen. There was roof (maybe metal) under bedroom window and when it was rainning during the... more

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2 of 5 stars
UK
7 Jan 2004
4
people found this review helpful

Stayed 5 nights in one of the apartments during August. The room in which we stayed had a distinct unpleasant odour which just wouldn't shift and the room seemed to be damp. Whether this was just the tropical climate I couldn't tell, but by the end of our 5 day stay the at first only slightly noticable aroma had to... more

Management response from
Peter Farmilo, Manager

The comments were from walk-in customers, this means that they walked in from the street, inspected the premises and decided to stay with us. The comment about being aged is partly true, but the apartments have all been recently repainted and new white goods installed. We are rated as 3 1/2 stars, and are priced within that range. We have...

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Reef Gateway Apartments Also Known As

  • Reef Gateway Apartments Cairns
Address: 239 Lake St, Cairns 4870, Australia
Cairns hotels Reef Gateway Apartments
3.5/5.0
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