Just returned to the UK after our month-long tour of Australia, during which we stayed in a lot of hotels and apartments in a range of grades. Without doubt the most memorable and the one we would most wish to return to is the Tropical Heritage. The reception we received from Rosemary and her staff was second to none, and... More

Myself and my husband stayed here for a few nights on our honeymoon and we couldn't speak more highly of the hotel.the staff were excellent,booked all our trips with no extra cost and it made our stay very easy!we were given a lift to collect our car/go to the trips which was fantastic.the staff were very friendly and we would... More

Our room is pleasant, functional and clean; all that we need a hotel room to be while we travel. What is outstanding here is the friendly staff who not only helped us with tour bookings but the manager took me to a good supermarket where I could find yogurt with passionfruit; a delight I remembered from a trip to Australia... More

Booked 3 nights from the U K & when we arrived Rosemary gave us an upgrade which meant we had lounge, bedroom & bathroom which were all well up to standard. As others have commented, this is a no frills hotel, just good clean basic accommodation at the right price. Also, as mentioned, you get Rosemary who is a real... More

I know there's been a lot written about stars concerning this hotel property. First and foremast is Rosemary and her staff. They make you feel welcome and a part of their family. When I asked Rosemary how long it would take to walk to the dock area to take our snorkeling tour, she offered to drive us. If Rosemary could... More

We only stayed two nights in Cairns, which probably wasn't enough, but this hotel was a perfect base. Nothing was too much trouble, the room was comfortable and well furnished, the facilities were all we needed. Rosemary, the manager, is a great asset with lots of useful advice and was only too happy to drive us to the station at... More

You couldn't ask for a friendlier welcome than at the Heritage, and we were even offered a lift down to the marina one morning. Rooms are perfectly fine and there is filtered water and 2 hours' free internet access (not wifi) available at Reception. Don't expect a view – this is within the city – but our room at least... More

Great hotel on a quite street, no sea view but only a short walk to the centre. Rooms where clean, comfortable and quiet and good value for money. Rosemary the manager is very nice and helpful and really goes the extra mile in terms of sorting out trip bookings, local knowledge and advice etc., I would happily stay here again... More

Just ask Rosemary! All the folks at the Heritage are great to deal with, and Rosemary, the Manager, is just first class. Picked us up from the station, helped us out with tours, useful advice - she just made our stay better. the hotel is in a good location, short walk from all the attractions. Everything is well looked after,... More