Arrived early in the morning after an overnight flight. Inevitably, the room wasn't ready - can't blame them for that, until we discovered that the incumbent of our room had been given a late check-out! After some delay and fuss, we were given an upgrade (they said) and we able to check-in at 2pm. No help with the bags, very... more

The hotel room (twin room containing a queen and single) was very clean and the main room was large with wonderful decor and comfortable. The bathroom, however, is best described as just adequate and tired-looking. There isn't any room for hanging your clothes and the screen for the shower over bath only just kept the water off the floor. Peculiarly,... more

My boyfriend and I stayed at the Hotel Cairns for one day before and one day after a dive trip on the Spirit of Freedom, and it was perfect. The rooms were well appointed, the bed was really comfy and it was within walking distance of everything. They held our luggage during our dive trip and we got a free... more

The website shows a 4+ hotel which is in actually a 2. Upon arrival, with many bags as we were traveling from the States and staying for over 2 weeks, there was water cascading down from the balcony above the lobby check in. (I'm just going to number this..) 1. No bellman to help with baggage 2. A front desk... more

Very convenient location near shops, restaurants and car hire companies. Well connected to airport, major routes and coastline. Very clean, comfortable room with huge ceiling fan and cool marble bathroom. The restaurant serves excellent food and has a relaxed yet elegant atmosphere, being partly open-air and surrounded by enormous tropical plants. The evening pianist adds to the ambience. Would thorouoghly... more

What a fantastic hidden gem that I booked purely on Trip Advisor research! I got an excellent package which included an upgrade to a Tower Room which was gorgeous. Very clean, spacious and fresh looking with much needed air conditioning. Food was amazing and anyone who stays here MUST try the Hot Rocks dinner which was divine - even if... more

My partner suprised me with booking 1 x nights accomodation and made dinner reservations. On the outside the hotel seems a little dull, but on the inside was a another story. The room was beatiful!! proberly one of the best standard hotel rooms i have ever stayed in!! The resturant food was lovely, and location location!! i would definatly stay... more

This hotel sticks out in my mind as being the worst we stayed at on our trip (out of 5 hotels). The rooms are tatty and really need a make over. The sound proofing is poor so we had to resort to ear plugs. We tried breakfast on the first day and didn't bother again as it wasn't worth the... more

We stayed for 3 nights in Feb 2009. I e-mailed and asked if they had any offers and I was offered and accepted 155$ a night for a plantation room to include breakfast. When we arrived we were upgraded and had a large quiet ground floor room with an outside patio.However, the room had a musty/stale cigarette smell . We... more