Marie and Brett were helpful from the moment of our booking. We traveled with a group of 15 (booked 4 rooms) and they arranged for our airport transfers both ways. She was also willing to pick up groceries and stock our fridge before we arrived.

We we arrived, they were helpful in recommending restaurants and tours and making bookings for both.

They are service oriented.

The room was okay. It seems there are newer, nicer places in Port Douglas, but for the price, we got a washer /dryer, 2 bedrooms, family room / loungeroom, kitchen -- so we had plenty of space. It wasn't as much that the rooms needed to be cleaner as it seemed the place needed a bit of an update. The dishes and silverware were usable, but I would have preferred if they looked a bit cleaner. To be fair, I appreciated that we were in the tropics and I didn't see any bugs. I stayed in the room with the queen bed (other room had a double), and one set of windows opened into the... more