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Sheraton Mirage Port Douglas Hotel


Davidson Street | PO Box 172, Port Douglas 4877, Australia
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Reviews you can trust

68% Recommend
3.5 of 5 stars 184 reviews
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By trip type
All (184)
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2 of 5 stars
Boston, MA
24 Nov 2009 | Trip type: Couples New

The facility has potential but it is in major need of renovations it looks like it hasn't been renovated in 20 years. Moldy smell to the rooms, still use the old bedspreads which doesn't help. Food isn't very good, much better food options in downtown Port Douglas. Pools in the rear need to be repainted. Service was inexperienced but nice... more

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4 of 5 stars
London
24 Nov 2009 | Trip type: Couples New

Great resort with amazing pools and facilities. A lot of families around... However, a bit far from Port Douglas centre, and the shuttle bus is $7 each way per person! All the ad-ons are also quite expensive... wouldn't recommend to budget travellers! more

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2 of 5 stars
South Australia
19 Nov 2009 | Trip type: Business, Couples New

We stayed here for 4 nights during October for my partners' business conference. I was there purely for leisure. We found the staff at reception quite helpful upon checking in - this was the last time they were helpful. Our room was clean and tidy, after unpacking we immediately went down to the pool side bar to order some lunch.... more

Management response from
Carol Fitzgerald, public relations

Dear Tam 13, Thank you for choosing to stay at the Sheraton Mirage Port Douglas and for taking the time to share your thoughts regarding our hotel & resort during your recent stay. Your feedback acknowledging our rooms being clean and well presented are very much appreciated. We were however very disappointed to read your comments on the other areas...

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3 of 5 stars
Sydney, Australia
13 Nov 2009

Have enjoyed this resort enormously in the past - good service, large rooms, great breakfasts. This time the small shopping centre was virtually closed - so no food halfway during our golf round - the golf course was in bad shape because of the drought, there were fewer staff and service was slow. One of the staff told us we... more

Management response from
Carol Fitzgerald, Public Relations

Dear Tori224 Thank you for taking the time to review the resort. We certainly value the feedback from guests such as yourselves whom have stayed with us in the past enjoying our service, spacious rooms and renowned breakfast buffet. We are sorry that your stay on this occasion was not as you remembered before and rest assured this feedback has...

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2 of 5 stars
Annapolis, MD
3 Nov 2009 | Trip type: Couples
1/2 found this review helpful

When it was built in 1981, this place was probably creme de la creme. Now it's an 80's eyesore. I've been told that this property is up for sale by the Starwood group, so clearly, they have not been putting any money into this place. I will admit, however, that if I had kids, this place would seem like Disney,... more

Management response from
Carol Fitzgerald, Public Relations

Dear Pinktravelbunny Thank you very much for taking the time to review the resort and provide your detailed feedback. We certainly appreciate you recognising the positive aspects of the resort; the size of our guest rooms and bathrooms, the location right on four mile beach, our saltwater lagoon pools and your high overall rating of cleanliness. We are very pleased...

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3 of 5 stars
Victoria
31 Oct 2009 | Trip type: Family

We had booked 9 nights, but checked out after 1 night. The Resort is stunning, great location with great lagoon pools, direct beach access, gorgeous tropical gardens and close to the main drag. The buffet dinner was great, with breakfast disappointing. We were expecting Sheraton standards, but this was lacking. Great place for a holiday if you are not used... more

Management response from
Carol Fitzgerald, Public Relations

Dear SunloverVictoria Thank you for your feedback on your recent stay. We are disapointed that you did not have the stay that you were expecting and left the resort earlier than planned . We very much appreciate that you have acknowledged our service, cleanliness and location as 5 star. Our Lagoon pools have recently received a major upgrade and are...

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4 of 5 stars
Sydney
14 Oct 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I just enjoyed a 5 day stay at the Sheraton Mirage and I have to say I was very pleasantly surprised. I had been quite anxious booking this hotel as it received such mixed reviews on this site, however decided to go ahead as I had stayed there about ten years ago and remembered it to be... more

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4 of 5 stars
Melbourne, Australia
5 Oct 2009 | Trip type: Couples
1/1 found this review helpful

Yes, I read all the reviews before I booked, but I thought i'd give it a go as on a previous trip to P.D we had a sneeky look when we walked in from the beach. My husband and I thought then that it looked like it had beautiful surroundings. We had booked 5 nights in a lagoon view room.... more

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5 of 5 stars
Sydney
5 Oct 2009 | Trip type: Couples

After a nasty experience at Sheraton Gold Coast some time ago, initially I didn't want to book there, but wotif had a good deal, so I did due to the location. Well done: fabulous spot, EVER so FRIENDLY staff - due to seperate bookings we had to move rooms, they were very helpful with that too. Although we stayed for... more

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1 of 5 stars
Australia
3 Oct 2009 | Trip type: Couples
2/2 found this review helpful

Currently staying in the hotel now and we are so shocked and bemused that we must write a review now. Foolishly we booked this hotel based on the Sheraton name - this is NOT a Sheraton standard hotel. This is a hotel overlooked and unimportant to the Sheraton name and they clearly have no interest in updating this 80s nightmare.... more

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Sheraton Mirage Port Douglas Hotel Also Known As

  • Sheraton Port Douglas
  • Port Douglas Sheraton
Address: Davidson Street | PO Box 172, Port Douglas 4877, Australia
Port Douglas hotels Sheraton Mirage Port Douglas Hotel
3.5/5.0
184