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All 48 Port Douglas hotels »

Sheraton Mirage Port Douglas Resort

4.5 of 5
Davidson Street | PO Box 172, Port Douglas, Queensland 4877, Australia
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Ranked #27 of 48 hotels in Port Douglas
4.0 of 5 stars 595 Reviews
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595 reviews from our community

What travellers say about this hotel
  • Lagoon pool(19)
  • Very good(18)
  • Shuttle buses(15)
  • Golf course(12)
  • Buffet breakfast(12)
  • Room service(12)
  • Friendly and helpful(11)
  • Mile beach(11)
  • Star hotel(6)
Traveller rating
    198
    194
    117
    65
    21
Only show reviews for Family (173) | Couples (275) | Business (21)
Date Rating
JTindale
Reviewer
3 reviews
4 of 5 stars Reviewed 19 February 2012 NEW

It was one of those typical totally unplanned, need to-get-away-for- a-few-days type of trip which pops up every so often in our high-octane, stressful lives in Brisbane. A couple of reviews we have read implied that the Sheraton Mirage had seen better days but given the short notice from my boss aka husband, we booked ourselves in for a week... More

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brannri
Chicago, Illinois
Senior Reviewer
6 reviews
2 helpful votes
3 of 5 stars Reviewed 19 February 2012 NEW

We stayed 3 nights at the Sheraton and we enjoyed our stay in Port Douglas and at the Sheraton. The location of the hotel is pretty good (15 minute walk to Port Douglas on 4 Mile Beach) or you can catch the shuttle into Port Douglas ($7 per person for a return trip). The lagoon pools are really nice and... More

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iliketofly
Sydney,Australia
Senior Reviewer
6 reviews
2 helpful votes
4 of 5 stars Reviewed 19 February 2012 NEW
1
person found this review helpful

Our family of four, (incl. 2 boys, 7 and 3), enjoyed seven nights last December in one of the two bedroom villas. The villa itself was wonderfully appointed (brand new kitchen appliances, full laundry, comfortable and stylish furnishings etc), clean and more than big enough to provide room for two very boisterous boys to keep out of trouble. The beautiful... More

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Public Relations, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review
19 February 2012

Hello iliketofly Thank you for posting your kind feedback online from your recent stay in one of our beautifully appointed Villas. I was thrilled to see your very high scores on the sleep quality, Villa guest rooms, cleanliness and service at the resort; thank you. The team are here assisting in anyway possible our guests and I am very proud... More

misssyd
sydney
Senior Contributor
33 reviews
24 helpful votes
3 of 5 stars Reviewed 17 February 2012 NEW

We stayed at the Sheraton Mirage for 3 nights for our wedding anniversary. Having seen the pictures on the website, we were super excited to be staying here, as they looked really amazing. Well, the grounds were amazing. The pool was gorgeous. But it stopped there. Our room was AWFUL! It smelt really bad. All we could smell was an... More

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Public Relations, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review
17 February 2012

Dear Misssyd, Thank you taking the time the time to pass on your thoughts online after you stay last November and for the great feedback you have provided. We appreciate your kind comments on the pools and grounds and glad you found them gorgeous. This level of detail with the matters raised is important for us so we know exactly... More

ShandyGalway
Galway
Reviewer
3 reviews
1 helpful vote
4 of 5 stars Reviewed 12 February 2012

We had a fabulous 5-day stay here in December. The lagoon pools are amazing and very well kept, essential when the beach is unsafe to swim in due to box jellyfish (when in season). The stroll to the main hotel is full of tropical wildlife, a treat before breakfast every morning. Recommend balcony room overlooking a lagoon. Decor needs revamping... More

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Public Relations, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review
16 February 2012

Hello ShandyGalway Thank you for your review on Tripadvisor and so pleased that you found our pools fabulous and you had a great holiday. I do note your feedback and appreciate this for our follow up. The resort is currently underway with its planning of a major refurbishment and we are looking forward to some wonderful changes. We hope we... More

Sunseequer
Palm Beach, Australia
2 reviews
2 helpful votes
4 of 5 stars Reviewed 9 February 2012

Stay here for the pools. The rooms are fine, clean and comfortable and quite spacious. The food was terrible and terribly expensive, even with the "20% discount" so don't even bother and go into town instead. But the pools are fantastic to laze around and soak in. It's also right on the beach so it's great to take morning walks... More

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Public Relations, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review
16 February 2012

. Dear Sunseequer Thank you for taking the time to pass on your thoughts from your stay in October last year. I was pleased to read you found our rooms clean, spacious and comfortable. Our prices are in line with other resorts in Port Douglas and noting we are on 147 hectares of tropical gardens and lagoon pools that need... More

ditdit6
Sydney, Australia
Senior Reviewer
6 reviews
3 of 5 stars Reviewed 9 February 2012

Booked the hotel through a promo in webjet where we got the rooms for a really good discount. So, in that regard, it is good value. However, the rooms we stayed at were really very old and tired. Apparently, they are in the process of renovating the rooms so we must have gotten the older rooms in our wing (D).... More

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Public Relations, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review
16 February 2012

Dear Ditdit6 Thank you for your review and we are glad to hear that the majority of your stay with us was enjoyable. I will discuss your feedback with the team here and appreciate your valued comments Ditdit6, please feel free to contact us via the above email hotel link prior to your next arrival so we can ensure your... More

LauraTheNaturopath
Melbourne, Australia
Reviewer
4 reviews
3 helpful votes
4 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

My husband and I just spent 6 nights here using a spreets online coupon deal and found the value excellent since we were paying less than half price! I've read numerous reviews on how the decor is a tad old, but really, you're in Port Douglas to see the beautiful nature around it, not sit and look at room decor!... More

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Public Relations, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review
16 February 2012

Hello LauraTheNaturopath I was pleased to read that you were able to secure a limited great deal for 6 nights at our resort. Thank you for complimenting us on the rooms being comfortable, spacious & clean and the Daintree Lounge being good for snacks and that you enjoyed the cocktails around the resort. I do note your feedback on the... More

huskerabroad
Perth, Australia
Contributor
18 reviews
9 helpful votes
3 of 5 stars Reviewed 2 February 2012

This place was nice with an amazing wrap around pool. It was incredibly expensive but worth it if you have the money to spend. The rooms are large but pretty outdated. Not much to do in the hotel in the evenings but I was with a friend and the place is more catered to couples. The buffet was outrageously overpriced... More

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Public Relations, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review
16 February 2012

Dear Huskerabroad Thank you for placing your thoughts online regarding your stay last year at our resort. I was pleased to read that you found the pools amazing and appreciate your high scores on location, cleanliness and service. I certainly note your feedback on vegetarian options for the buffet and will discuss this with our Chef. Our team though are... More

Pacblue
Melbourne, Victoria, Australia
Reviewer
4 reviews
4 of 5 stars Reviewed 29 January 2012

I've read all the criticism of Mirage - that's it's old, outdated, fallen into disrepair etc etc. Yep, some things are a little dated - but are you really heading to Port Douglas to stare at door handles and carpets ?. Our Lagoon view room was great. It was spacious, had everything we needed - flat screen TV, built in... More

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Public Relations, General Manager at Sheraton Mirage Port Douglas Resort, responded to this review
16 February 2012

Dear Pacblue I appreciate you taking the time to post such positive comments on our resort - it’s always great to hear that our guests enjoy themselves during their travels. We were thrilled to read that you found the rooms spacious, well maintained and food fabulous. Your valued feedback on Jose & Anne will be passed on to them directly;... More

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Sheraton Mirage Port Douglas Resort Also Known As

  • Sheraton Port Douglas
  • Port Douglas Sheraton
Address: Davidson Street | PO Box 172, Port Douglas, Queensland 4877, Australia

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Sheraton Mirage Port Douglas Resort
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