We stayed at this hotel last night and was rather disappointed. Living in the region we understood that it would be rather outdated. However, we were not prepared for just how bad the condition had become. Negatives- carpets old, bathroom fittings old,TV sound not working on arrival, but must admit fixed quickly. Mini bar consists of 2 bottles of wine... More

Love reading all the reviews. I think some People would not be happy driving a brand new Rolls Royce! The Pools are 2nd to none. The Staff are all friendly, the Grounds 2nd to none. Of course the Rooms are dated, but they are Clean, and who wants to stay in their room? Just for sleeping I think. Best Beach... More

We visited in May to attend the Sheraton Mirage Longest Lunch, part of Port Douglas Carnivale. The cuisine, created by the resort's long serving exec chef, is always a talking point and this year was no exception. Staying on the resort again was like being back in the company of a great old friend - excellent hospitality from a highly... More

We arrived this afternoon for 2 nights only to find our room is outdated and we didn't get the deal we thought were getting. We were told that our two welcome drinks vouchers were only for the jug of water near the reception desk with lemon slices in it - we were expecting a coffee or softdrink at least. The... More

Once you accept that the Resort is actually a little dated in the room decor and is getting somewhat old and requiring a lick of paint here and there then you move on and quickly realise the positives way outscore any negatives.For instance our room was unbelievably spacious and comfortable. The lagoon style pool arrangement is very eye catching and... More

The outside venue is gorgeous. The buildings and rooms are a little outdated. The food is outstanding. The staff are friendly. We weren't particularly happy with the service on check-in. Admittedly we arrived at 2pm when check-in is at 3pm so we were fine to entertain ourselves for an hour. But when we returned at 3pm to be told our... More

I stayed here with my family in April 2013 and loved it. Staff were friendly, breakfast buffet was simply amazing. I expected croissants and cereal and got made to order omelettes, fresh fruits including passion fruit and more. The pools are lovely, the jacuzzi in the room is nice, and I appreciated the little shower sponge (loofah) that was included... More

I've been reading some of the reviews bagging the old and musty smell, but eyes on the prize this has the greatest pool on earth and I have stayed in over 100 luxury resorts worldwide... Our 3 and especially 5 year old were in heaven! The action pool has to be experienced. We stayed in a golf villa which was... More

Before ripping on this place, let me just say that the staff are great...SUPER friendly and helpful AND the omelets are great. But, this place is a blast from the past and is in need of major upgrades and renovations. Our room was so odd. Everything was old and smelled a little musty. We couldn't figure out the lights to... More