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Capricorn Resort Yeppoon


Farnborough Road | Yeppoon, Rockhampton 4703, Australia
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Reviews you can trust

54% Recommend
3.0 of 5 stars 53 reviews
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By trip type
All (53)
[ Date ] [ Rating ]
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2 of 5 stars
Brisbane, Australia
12 Oct 2009 | Trip type: Couples

Went here for a school reunion. Glad I went, had a great night, but the resort left a lot to be desired. The feedback on this site makes it clear that the resort is in the process of refurbishing. We were lucky then to get a recently refurbed room - adequate, but nothing special. Where is the room service? The... more

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3 of 5 stars
Brisbane
4 Oct 2009 | Trip type: Family

We have stayed several times at Capricorn Resort over the last few years. We normally go in January and take the one bedroom apartment. This year we went in September and stayed in the resort suite. There are many things I like about this resort and some I hate. My first impression was that the rooms were quite tired and... more

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2 of 5 stars
England
30 Aug 2009 | Trip type: Family

This resort has potential but our stay was ruined by a noisy party in the room above us. The resort seems to appeal to heavy-drinking, inconsiderate people. By 4:15am we had finally had enough and called the front desk to complain. They sent the security people over and they proceeded to bang very loudly on our front door, waking the... more

Management response from
JustinBoydell, General Manager

Thanks for the feedback and apologies for the inconvenience caused by some inconsiderate guests staying on that night. Occasionally we get guests that do not have consideration for others and we deal with these guests by issuing a warning and then we have a right to evict with security. We are a 281 room resort and we cater for many...

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4 of 5 stars
Whangarei
24 Aug 2009 | Trip type: Couples

We had read some bad reviews here about this hotel so it was with some trepidation that we booked it, but there were few choices for a resort style stay on this coast. Well what a surprise - it was fantastic! We booked on line for a B&B special and the website was great. We stayed in a junior suite... more

Management response from
JustinBoydell, General Manager

Thank you for the feedback on your recent stay and glad you have enjoyed your time at the resort. Thanks for the tips on enjoying the wider region and I agree the trip through the coastal villages between the resort and Emu park is special. Great views along the way of the beaches,great national park walk at Kemp Beach and...

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1 of 5 stars
Hawaii
9 Aug 2009 | Trip type: Couples

If you are okay with the amenities similar to the 1987 movie "Dirty Dancing", then this hotel will do for you. I on the other hand was not please with a room that reminded me of my freshman dorm room during my first semester of college, and let's not forget how loud the hallways were till 2 am. Trust me,... more

Management response from
JustinBoydell, General Manager

Thank you for your feedback. Our guest feedback whether positive or negative is used to evaluate our team and product standards to ensure we a providing a consistent and friendly guest service. My apologies for not enjoying your recent stay and we have had a look at the allocated room and taken into account your feedback to improve our service...

Hit or miss
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2 of 5 stars
Sydney,Australia
28 Jul 2009 | Trip type: Family

We looked on the internet for somewhere to stay in Rockhampton. Not alot on offer, but we found the Rydges Yeppoon resort. I booked a room, and then read the reviews on tripadvisr. I wrote to the hotel advising that I was concerned about the reviews and asked for a renovated room. They upgraded me to a "Resort Suite". The... more

Management response from
JustinBoydell, General Manager

Thank you for the valuable feedback on your stay. The experiences you have mention highlight the inconsistencies in the rooms product with some rooms having a soft refurbishment and other rooms not. We price these room types accordingly and it is in the busy weekend and holiday periods when we find it hard to allocate away from standard rooms. You...

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5 of 5 stars
victoria
12 Jul 2009 | Trip type: Family

We have just returned from what we both agree is the best holiday we have ever had. we have three young children 7,6 and 2 and my parents met us there.We found the facilities and activities catered for all generations very well. The kids wanted to go to the kids club as often as they could and our thanks go... more

Management response from
JustinBoydell, General Manager

Thanks for the great feedback and glad you enjoyed the stay. As you have mentioned it is a great resort for families and outside of school holidays you get to enjoy the resort with less people around. Our Kids Kapers club is a licenced child care centre so it offers more structure and care for your children than some other...

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3 of 5 stars
Adelaide, South Australia
21 Jun 2009 | Trip type: Business, Solo travel

Stayed in the resort hotel for three nights while at a conference. The room was clean and tidy, well maintained, comfortable etc, but it was obvious that it had not been renovated since it was built, about twenty years ago or more. The bathroom was in need of re-grouting. I was staying in a room just above the restaurant/ bar... more

Management response from
JustinBoydell, General Manager

It is good to get some feedback on your overall experience at the resort. I understand the room product had an impact on your stay but it was good to note your points on utilising the treansfer service we provide for a nominal cost to and from the airport and some of the facilities you experienced. The great thing about...

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1 of 5 stars
Sydney
12 Jun 2009 | Trip type: Family

I was very excited about my trip to the Capricorn Resort Yeppoon this April. I was visiting my brother who lives in QLD and thought I would stop at a lovely resort on the coast on the way home back to Sydney. Well, I was totally and utterly disappointed. The pictures of the hotel on the website are VERY MISLEADING.... more

Management response from
JustinBoydell, General Manager

Thank you for the feedback and you have highlighted our major problem with our inconsistent rooms product with some rooms being refurbished and others awaiting this process. We are working with our owners to undertake this action but it is gradual process. I take on board your comments in regard to your room cleaning and passed these onto our new...

Don't Bother
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2 of 5 stars
Melbourne, Australia
27 May 2009 | Trip type: Couples

This resort may have been alright in the 80's, but is dated now. The overwhelming memories of this place though are signs and poor service. The place has signs everywhere, don't do this, don't do that. It was like being in a military camp. The service was also very ordinary, right from the check -in, when I had asked about... more

Management response from
JustinBoydell, General manager

Thanks for the feedback and I agree we have too many signs up at the resort but you can imagine these days complying with liquor and smoking acts it has necessitated this signage. We try to keep it as unobtrusive as possible. I was concerned about the check in service you mentioned as we try to be friendly and efficient...

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Capricorn Resort Yeppoon Also Known As

  • Capricorn Hotel Yeppoon
  • Capricorn Hotel Rockhampton
Address: Farnborough Road | Yeppoon, Rockhampton 4703, Australia