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Hilton Surfers Paradise Hotel & Residences

5.0 of 5
6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
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681 reviews from our community

Traveller rating
    299
    192
    115
    50
    25
See reviews for
Families
180
 
Couples
243
 
Solo
37
 
Business
57
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Brisbane, Queensland, Australia
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 25 May 2013 NEW

Everything about this hotel is fantastic - The rooms, service and location were all above expectations. Thank you for providing me with a great stay! The view of the beach from the room was amazing. The staff were always willing to help and went above and beyond. I will always stay here when visiting the gold coast!

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Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 22 May 2013 NEW

Loved the location of the hotel, however the lobby and reception area was very dark and not at all inviting. The dark floor tiles looked as though they needed a good clean. They also looked as though they were covered in paint spots because the painters had not used any drop sheets. We stayed in a “King Relaxation Room” on... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
23 May 2013

Dear Joseph B, Thank you for posting your review. I appreciate your feedback. I was very disappointed to read that you experienced several shortcomings at the hotel. We strive to offer a memorable experience for our guests and I do apologize that we did not achieve this during your stay and that you left with a less than satisfactory impression... More

Brisbane
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 21 May 2013 NEW

Stayed in the residence side of the hotel after a couple of stays in the hotel. The three bedroom apartment was very well appointed and looked less worn out then the two bedroom apartment I was originally given as a Diamond member. Lobby is bland and may be possibly wearing onto the reception staff, who were unenthusiastic and rather robotic.... More

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Melbourne, Australia
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 21 May 2013 NEW

This is a very new Hilton property, 2 very impressive towers [from the outside], hotel & residential apartments. I’m in the Hilton Honours club and use Hilton wherever I can, but sadly Hilton has not got this right. Rooms are disappointing in size & quality, especially for a new property. Some rooms I’m sure are more impressive than others. However,... More

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Brisbane, Australia
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

What an awesome hotel experience, we stayed on the 13th floor in an executive ocean view room. The view was definitely worth it! We only had 2 issues, one being the aircon did not work, however after speaking with reception we promptly had maintenance dispatched to our room and the issue was fixed. Please note that if you are staying... More

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Review collected in partnership with Hilton Hotels & Resorts

CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
23 May 2013

Dear Rebecca M, Thank you posting a review. I appreciate your feedback. I was pleased to see you enjoyed your stay and had wonderful nights' sleep. I have noted your comment about the Executive Lounge hot food selection and will pass this onto the management team. I look forward to welcoming you back soon. Best regards, Chris Partridge General Manager More

gold coast
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 21 May 2013 NEW

We had a stay in this hotel for our 27th wedding anniversary. The staff are just exceptional from the bell boys, reception, housekeeping etc which is to be expected from the Hilton but they were very professional without any aires or snobbishness. We even had the privilege of being greeted by the General Manager (no idea why he came to... More

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See 2 more reviews by happytimesGoldCoast for Surfers Paradise
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
23 May 2013

Dear happytimesGoldCoast, Thank you for your review. I appreciate your feedback. I was pleased to see all aspects of your stay were exceptional. I have noted your comment in relation to the Jacuzzi. We hope to see you back soon. Best regards, Chris Partridge General Manager More

melbourne
Top Contributor
75 reviews 75 reviews
65 hotel reviews
Reviews in 40 cities Reviews in 40 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

This is an average Hilton .No wow factor from the lobby to the room. It's just a hotel . There is nothing wrong with it but it just Lacked something.Club lounge was good . Noise was an issue from the rail works but that will be only short term. Reception was hit and miss . Don't expect anything for being... More

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CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
22 May 2013

Dear wilhelmina, Thank you for your review. I appreciate your feedback. I am disappointed to read you had several inconsistencies during your stay and I do apologise. I have shared your comments with the management team. Thanks for staying with us and regards, Best regards, Chris Partridge General Manager More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 May 2013 NEW

Brought the accommodation through the Wotif Mystery Deal for cheaper than the usual price and was very happy with what we got. We were in room 406, the room and bathroom were very spacious and clean. Floor to ceiling windows on all the walls facing out is a nice touch and offers a good view, from the 4th level we... More

Was this review helpful? Yes 1
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
21 May 2013

Dear EmmaKate92, Thank you for your review. I appreciate your feedback. I am pleased to read you enjoyed your stay and I have noted your valid points. I hope we can welcome you back to Hilton Surfers Paradise again soon. Best regards, Chris Partridge General Manager More

Mission Beach, Australia
Top Contributor
52 reviews 52 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 20 May 2013 NEW

We stayed on the 15th floor and the room had a great view over the Ocean. It was very noisy at night though with noise coming from a nightclub across the street/below. The room had a damaged wall where the desk is which should have been fixed by maintenance. At turn down the bathroom was not refreshed which is not... More

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See 2 more reviews by MaffieAustralia for Surfers Paradise
CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
21 May 2013

Dear MaffieAustralia, Thank you for posting your review, all feedback is important to the hotel. I was pleased to see that you enjoyed your stay. I have noted your feedback regarding the apartment you stayed in and the maintenance work required. I am pleased to read you enjoyed your dinner at Salt Grill. We look forward to welcoming you back... More

Sydney, Australia
1 review
5 of 5 stars Reviewed 19 May 2013 NEW

Luxury experience - food both in the resturant and the room service was exceptional. Recommend the menu and staff did make us feel valued and pampered. Good for business and/or pleasure. Trust the road works will soon be finished.

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Review collected in partnership with Hilton Hotels & Resorts

CPHSP, General Manager at Hilton Surfers Paradise Hotel & Residences, responded to this review
21 May 2013

Dear Marilyn M, Thank you for providing a review on your recent stay. I appreciate your feedback. I am pleased to ready your had a wonderful stay and you found it to be a luxury experience. We look forward to welcoming you back soon. Best regards, Chris Partridge General Manager More

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Additional Information about Hilton Surfers Paradise Hotel & Residences

Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel & Residences Gold Coast, Australia
Address: 6 Orchid Avenue, Surfers Paradise, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre Fitness Centre Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#12 Luxury Hotels in Surfers Paradise
#13 Family Hotels in Surfers Paradise
Price Range: £££
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Hilton Surfers Paradise is the definitive Hilton experience bringing style and sophistication to one of Australia's most energetic cities. Featuring a Hilton Hotel, boutique shopping mall and residences managed by Hilton, the Hilton Surfers Paradise represents an irresistible combination of location, ambiance and service in the heart of the Gold Coast. ... more   less 
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