Outrigger Surfers Paradise 4.5* (Gold Coast, Australia) - Hotel Reviews

Also Known As:: Outrigger Surfers Paradise Hotel Surfers Paradise; Outrigger Surfers Paradise Hotel; Holiday Inn Surfers Paradise; Surfers Paradise Holiday Inn; Outrigger Surfers Paradise Gold Coast, Australia

Address: 22 View Avenue, Surfers Paradise, Queensland 4217, Australia

Phone Number:

Region: Australia > Queensland > Gold Coast > Surfers Paradise

Amenities:

Bar/Lounge Beach Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool

Hotel Style:

#7 On the Beach Hotels in Surfers Paradise

#17 Luxury Hotels in Surfers Paradise

Price Range: ££

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Outrigger Surfers Paradise is located in the heart of Surfers Paradise, on Queensland’s famous Gold Coast. Perfectly situated at the centre of the entertainment precinct and only 100 metres from the iconic Surfers Paradise Beach. The hotel offers 411 spacious, refurbished hotel rooms with sweeping views of Surfers Paradise and the Pacific Ocean. Featuring a spacious pool area, children’s wading pool, spa, tennis court, gymnasium, business centre and conference facility, Outrigger Surfers Paradise is the ideal choice for business and leisure travellers. At Outrigger Surfers Paradise, everything is at your fingertips, the only decision you’ll need to make is what to do first. Beach, attractions, shopping, nightlife or dining are just moments away. Relax on white sandy beaches under the warm gold coast sun; indulge in endless dining and entertainment options or experience the Gold Coasts world famous theme parks. Just a one minute walk to the iconic Surfers Paradise Beach, or one block from the dining and entertainment hotspots found on Cavill and Orchid Avenues, discover why Outrigger Surfers Paradise is the perfect base to explore the fun, vibrance and entertainment the Gold Coast is famous for. ... more less

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255 reviews from our community

See which rooms travellers prefer - 73 traveller tips

Natalie A

Ipswich, Australia

Senior Reviewer

6 reviews

5 hotel reviews

Reviews in 6 cities

4 helpful votes

“Good Reception Staff”

Reviewed 16 May 2013 NEW

Greeted warmly at reception and checked out by same lady the next day. She was an absolute asset to the company and was probably the highlight of our night away. On the whole we found our stay to be average and it's such a shame as we spent almost $300 on the room, room service (2 burgers), 1 movie and... More

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Dear NatalieA many thanks for providing a detailed review on your recent stay. Commentary such as yours is much appreciated as it provides details to support improvement but also acknowledge the areas we are doing well. I would sincere appreciate you emailing me on Grant.James@outrigger.com.au so I can obtain additional information on your dates of stay and room number so... More

Sherlock378

Brisbane, Australia

2 reviews

“Weekend treat”

Reviewed 15 May 2013 NEW

Arrived 10th May all very quiet as not many people were staying in the hotel. Staff very good, stayed on the 20th floor room ok. The building quite run down damp on the ceilings as you got out of the life carpet tied, Pool area not tidy or inviting and tennis courts terrible.Stayed here when it was the Holiday INN... More

Dear Sherlock378 Your feedback on your recent stay is sincerely appreciated. The team at the hotel do all possible to make our guests stay special and I am very pleased with your comments. While I appreciate the comments, I can advise that we are undertaking and have completed major works on the hotel since we commenced some 15 months ago.... More

Jagboy1961

Brisbane

Reviews in 2 cities

“Excellent service and good location”

Reviewed 13 May 2013

Arrival here was an absolute breeze. Staff were professional, friendly and extremely courteous. Our room, which was on the 11th floor, was clean, modern and presented well. Undercover and secure parking was provided at no cost. The facilities were excellent, the pool and spa being the focal point for us. Centrally located, though the attached shopping level was deserted. All... More

Dear Jagboy1961, Your feedback on your recent stay is very much appreciated and be assured your comments on the buffet breakfast will be realyed to the Executive Chef and team so he can address. The situation with the adjoining shopping centre is disappointing as it is in receivership, but over the past months, albeit slow, there have been some new... More

helsbellsSydney

Sydney

Senior Contributor

23 reviews

10 hotel reviews

Reviews in 12 cities

31 helpful votes

“Met our expectations”

Reviewed 11 May 2013

We stayed here as a family of 4 for 3 nights with a secret hotel booking for $99/night. We were very grateful to be able to check in at 11am as we had family to meet with. The room was clean with spare pillows and extra towels in the drawers - had city view room but could still see plenty... More

See 2 more reviews by helsbellsSydney for Surfers Paradise

Dear HelsbellsSydney, Many thanks for taking the time to post a review after your recent stay. My apologies re bathroom and this will be addressed with housekeeping immediately. The pool and tennis court area has not been neglected, unfortunately this is due to a very slow insurance process and approval to commence the repairs to pool and tennis court areas,... More

RedTrinity

Kingaroy

Contributor

12 reviews

11 hotel reviews

Reviews in 8 cities

7 helpful votes

“Great value, great location.”

Reviewed 9 May 2013 via mobile

My family and I checked out of this hotel this morning after a two night stay, which was booked online as a "secret hotel deal". Overall we enjoyed our stay. The rooms were modern and clean, the views from the 11th floor were great, and the facilities were generally up to scratch. The lifts were also very fast, and we... More

See 2 more reviews by RedTrinity for Surfers Paradise

Dear RedTrinity Many thanks for providing feedback on your recent stay and be assured it is used to address issues and also to recognise good performance or teams that are doing well. Apologies that we don't have crockery, other than tea cups and glasses etc in the room, but as these are standard hotel rooms we do not have the... More

Casi0

Northern Territory

16 reviews

16 hotel reviews

Reviews in 15 cities

9 helpful votes

“Great room with nice views in good location”

Reviewed 8 May 2013

Stayed with a friend for a short break and thought the hotel was great from arrival. From the grand foyer, easy quick check in (we were a few hours early, expecting to have to leave our bags and return but the room was already available for us which was great!), nicely presented very clean room (there was some wear but... More

Dear Casi0 Many thanks for taking the time to post a review on your recent stay and really appreciate the comments re bedding as we have nearly completed the replacement of all beds. While we do not have mini bars in the room, we do offer a mini bar servive by calling room service. we are also currently painting guest... More

Cnapaa86

1 review

“Outstanding customer service and amazing rooms and facilities!!! Well worth the expenditure!!!”

Reviewed 4 May 2013

If I had 3 thumbs it would be three thumbs up! The service is great and the facilities are modern. If in need of any advice the team here are quiet resourceful and will provide options to suit your needs, Well done outrigger

Dear Cnapaa86, It is always great to receive positive reviews, especially a three thumbs up and I know the team will be thrilled to read the review as I know they are commited to doing all possible to provide great service. All our reviews are used to improve operations and service and also address any issues around the property. Many... More

Channae

Auckland Region, New Zealand

“Bad Service”

Reviewed 28 April 2013

I stayed in this hotel over Easter weekend this year with two friends. It was a great trip and this is great value for money. However, the staff were very rude and unhelpful. Check in took over an hour and that is understandable as it was Easter weekend and many people were checking in, yet there were many staff just... More

Dear Channae, Please accept my sincerest apologies for the behaviour you experienced and so I can address personally with the staff member/s involved could you please email me details of your stay etc. Please email me on Grant.James@outrigger.com.au so I can address these matters with you. Again my apologies and be assured this will be dealt with immediatley I have... More

Braintrust

Knoxville, Tennessee

Top Contributor

54 reviews

Reviews in 21 cities

5 helpful votes

“Great View, OK otherwise”

Reviewed 25 April 2013

Stayed here when it was the Holiday Inn Surfers Paradise, and have to say it was quite convenient to everything from the beach to food choices. It's now the Outrigger, and I hear it's been upgraded a bit, which is great to hear...

See 2 more reviews by Braintrust for Surfers Paradise

Dear Braintrust Many thanks for your comments. We are doing all possible to undertake upgrades in many areas, with a significant amount completed last year, with all balcony furniture replaced, the vast majority of mattresses and bases replaced with pillow top beds, installation of wi-fi to all guests rooms, and currently undertaking the TV and Movie system upgrade (more free... More

OldFellah

2 helpful votes

“Great hotel.....but !”

Reviewed 23 April 2013

Stayed at Outrigger for 9 nights in April and have left with mixed feelings. Outrigger has a fantastic location, less than a minute from the beach, 5 mins from Caville Ave, just a few minutes walk to local bus stops, in fact pretty much a perfect location. We were very surprised at the impressive lobby and general appearance of the... More

Was this review helpful? Yes 1

Dear OldFellah, Appreciate your comment about not replying, but it is important to me that I do respond and address any issues our guests have with our teams. I agree the bathroom window is strange but a legacy of the refurbishment some 6 years ago. Unfortunately due to awaiting insurance approvals, the gym equipment replacement and tennis court repairs have... More

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Outrigger Surfers Paradise Hotel Reviews, Gold Coast, Australia

Outrigger Surfers Paradise

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