We stayed at this hotel with friends of ours who were celebrating their anniversay. We were upgraded to their rooms that have had been renovated for which we were extremely grateful as on our way up we had a glimse of the lower floor area and trust me it was not appealing at all and if I had to stay... More

We stayed here with our 4 year old and were extremely happy with the friendly staff, awesome location and great facilities. however we did need to purchase pool floaties for our 4 year old as the shallow end of the pool is about 1metre. Very relaxing and awesome views.

I was in gold coast with my family from 8th to 12th may 2013. I had been given an ocean facing room, which had a simply awesome view. The room was though a lil small but v managed. Service was good. I will surely come back again and also recomend others abt this hotel.

I went to Gold Coast for a friend's wedding and stayed at the Hotel Grand Chancellor in Surfers. All the staff were friendly, pleasant and very helpful. When I checked in despite some staff being in training they all acknowledged me and greeted me. Two of their staff members were stand outs and built excellent rapport in ensuring a smooth... More

This was a conference venue. The room was adequate and comfortable. It had a good table for working on a computer. The reception desk deserves comment because they were excellent in changing my booking that I made an error in. They made the change without fuss and were extremely professional. There was close parking at a reasonable price. The bed... More

My family and i stayed at Hotel Grand Chancellor in surfers about a month ago. Everything was just great about it ! When we arrived we were very welcomed by the man in the reception (very outgoing) which was great customer service! he told us what was going on, a festival on the beach for the weekend, where to eat... More

I actually got married at the Grand Chancellor a few weeks ago so some may say I'm a little bias but we thoroughly enjoyed our overall experience. We were given the spa suit on the top floor and the only thing I could fault was the shower head which wouldn't switch from bath tap to shower. I rang the operator... More

We had a very pleasant week here. The refurbished rooms are excellent. The location of this hotel is very convenient being very close to Cavill Avenue and the beach. Parking at $15 per night is reasonable for the area. The swimming pool area is well maintained and the restaurant serves a variety of good food. Overall, we would recommend this... More

Not what I expected. Stayed in a twin room where both beds smelt like urine. There is mould on the bathroom tiles and on the walls. Not healthy for a woman who is pregnant, i.e. me. The sink is worn. The bathroom door has had many holes filled in and the paint is terrible. The carpet is dirty. Human hair... More