Stayed 14-17 Feb 2012, we were upgraded to a deluxe room facing the ocean after asking, the staff were amazing nothing was too much of a problem.The room was clean, bathroom was a little small but clean house keeping was very good, the net was expensive $11.95 per hour or $24 for 24 hours but if you have a coffee...
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I loved the look at this hotel on the photos on the net but when we got there it wasnt half as good ..the rooms are clean but the bathroom need some white king !! it's close to most things at its close to strip clubs so if your on a family hoilday i wouldnt stay there
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Thank you for taking the time in posting feedback regarding your stay with us at the Watermark Hotel & Spa Surfers Paradise. I was disheartened to read that on this occasion your expectations were not met as we strive to provide the highest level of comfort and service to our guests.
Surfers Paradise has many other offering available and our...
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Stayed last week (first weekend in February) and it was fantastic. Got a deal off a website for 3 nights, pay 2 in a superior room. Was on the 13th floor facing the river which was excellent. A little run down in the bathroom but that's just being picky. Downfall was the price of the internet - $12 for 1...
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Thank you for your kind words and your positive feedback about the Watermark Hotel & Spa. We loved having you stay with us and I am happy to see that for the most part, you enjoyed the Hotel. Your comments about internet prices are noted and will be addressed to the best of our ability!
Thank you again for your...
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Stayed here in Jan 2012 for 7 days and it was as expected.
The room was a tad on the small side but everything we needed was available.
In terms of service, very helpful staff at the front desk when we first checked in as well as the lady in the concierge when I was booking theme park tickets.
Because...
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Thank you for taking the time to write your positive feedback on ‘tripadvisor’. How wonderful to read that you enjoyed yourself. Please know that we are addressing the concern about the Pool Cleaning times to ensure all our guests receive the very best service.
Thank you for your feedback and we look forward to welcoming back again.
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Stayed in Jan 2012, rained most of the time, but the location of the hotel was so convenient with bus transport up and down the gold coast so close by.
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Thank you for taking the time to write your positive feedback on ‘tripadvisor’. Your kind words are much appreciated. A pity about the rainy weather.
We look forward in welcoming you back again.
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the hotel room was spacious, as are most hotel rooms in Australia, the service was great, but take into account that I'm usually a check-in/check-out kind of guest, the hotel has 2 restaurants, but it's located quite centrally in Surfers Paradise so I'm sure you'll find cheaper eateries outside the hotel. I went there for Christmas 2010. The hotel has...
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Thank you for your kind feedback on ‘tripadvisor’. It is wonderful to read that your all round experience was so positive.
We hope to welcome you back again soon.
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I found the service very good and friendly especially with check in and check outs the location was very very central we were in a standard room that had an amazing view and the room itself was acceptable. The hotel could probably do with a renovation but i enjoyed my stay
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Your kind words on ‘tripadvisor’ and your praise about our friendly Staff in particular, are very much appreciated. We are also pleased to let you know our standard rooms will be upgraded during the first half of 2012.
We look forward in welcoming you back again soon.
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I have only but positive things to say about this property! The moment I turned up at the Hotel I was greated by a lovely, friendly, concierge man... Then followed by extremely helpful, efficent, friendly reception staff..
Room had amazing views (I was on the 18th floor) Watermark Resort & Spa is an extremely clean & neat hotel. I was...
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On behalf of the team, thank you for taking the time to convey your experiences on the Watermark Hotel & Spa. Feedback is truly valuable in rating our service and quality of offering, and we also note your consistent responses in your worldwide travels which make your time taken in response and feedback so much sweeter...we thank you.
We passed...
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Hotel should be 3 star only rather than 4 star. Free air tv only available - basic cable costs extra. Aircon malfunctioning - complained about this. Technician not able to resolve the fault. No toothbrushes, slippers, bathrobes, etc... which are basic for 4 star hotels. Insufficient parking space - resort to inattentive vallet parking which parks your car inside another...
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Thank you for taking the time to write your feedback on ‘tripadvisor’. We rely on guest feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Please accept our sincere apologies for the inconvenience you experienced during your stay. We shall of course review the air-conditioning situation in your room and take appropriate...
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Can't agree with the negative reviews I see on here, myself and my wife stayed here for 8 nights in December 11 and thought the hotel was great. All staff we encountered were friendly and helpful. The only time anything got tricky was when 2 coaches of guests turned up from a day out and were trying to access the...
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Thank you for the valued time taken in providing feedback on you and your wife’s stay with us. It really is amazing to receive such positive feedback from our guests in particular the staff’s friendly and helpful manner which in any form of business, is undoubtedly the best comment any hotel can receive. We would like to thank you for...
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