We were disappointed with the poor state of the apartment room. The cheap Beds sag in the middle and the old bedspreads looked and felt unwashed and dirty. Inside door broken, wall paint peeled off in places. Light covers on the ceiling had appearance of 'mould' and one ceiling light was missing half its cover. We had to park on... more

I had some pretty horrendous weather when I was on the Gold Coast, so spent quite a bit of time around this hotel, and it met my expectations. Rooms were spacious but the decor was tired and the cleanliness pretty average. The pool area looked inviting, despite the weather and the spa was very welcome. There were ads in the... more

Well - I read some of the reviews on here before we went....and wouldn't you believe it, arrived, walked in the room only to see iron burns on the carpet! My heart sank. Other than that the room seemed OK - a bit on the small side for a 4 and a half star joint, and I had to ask... more

on arrival the pool heater was broken (they said it happened the day before) Still cold a week later when we left. Reception staff where helpful but the room servicing was terrible, and when I complained to the duty manager all he could say was "I don't know whats going on with them, they are getting worse". Not my problem,... more

I booked this hotel as a secret hotel deal on Wot if as 4.5 Star for $80 per night, 1 bedroom apartment. I was expecting much more for 4.5 Star as I had no idea what we booked, however I would rate it true 3-3.5 Star as it is in need of a MAJOR REFURB! Very old furnishings. We were... more

Like another reviewer, we booked this as a 'Mystery Hotel' on Wotif.com $80 a night (if you see a Mystery "4.5 star" Hotel for $80 in Surfers Paradise, it WILL be the Sovereign). We stayed in a 1 bedroom apartment on the ground floor. Yes, the decor was very old, as was the furniture and appliances. Yes, the carpet was... more

My boyfriend and i decided to go away as a spur of the moment thing and got the wotif.com special wot deal for $80 for the night. Once we got it and read these reviews we were really not happy. We went anyway because we had paid but i was expecting some sort of dead body filled room. Once we... more

Without a doubt this is the worst hotel I have ever stayed at. Spa broken, pool murky, damp musty smell lingering in the hallways. Rooms are large but old, outdated, worn out carpet, light fixtures were broken, room facilities poor. We were very disappointed with our stay and will not stay again. Do yourselves a favour and give it a... more

Booked this hotel for a 4 night stay under the premise of it being 4 1/2 star accomodation, wow what a joke. Cane furniture in 2009 is not 4 1/2 star. Old school tube tv's in 2009 are not 41/2 star nor are stained carpet filthy spa's freezing cold pools missing light fittings peeling paint holes in walls and dirty... more