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Surfers Paradise

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2877 Gold Coast Highway, Surfers Paradise 4217, Australia
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Reviews you can trust

67% Do not recommend
2.0 of 5 stars 12 reviews
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By trip type
All (12)
[ Date ] [ Rating ]
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2 of 5 stars
Mudgee, Australia
25 Nov 2009 | Trip type: Friends getaway
1
person found this review helpful

altho pre booked n double chekd arrangements, was uninformed on "hidden costs" n was even chastised about banging around my room at 6 am wen the noise actually was their own bins being emptied under windows..(without apology 2 me after realising her oops.lol.) felt slightly uncomfortable n unwelcome during my 5 day stay......... my review is a thumbs down, cheap...truly... more

Management response from
James Selek, General Manager

Management since this review was done has been changed therefore I cannot comment on what had actually occurred between this guest and prior management, however I would appreciate this guest emphasise on "hidden costs", as this is definitely not something related to our property.

Dump Surfers
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1 of 5 stars
Gold Coast
16 Oct 2009 | Trip type: Family
2
people found this review helpful

My mother brought vouchers from a holiday club and from the photos in the brochure provided thought this would be a good place to have their yearly holiday, this year with my Grandmother coming too. The photos must have been airbrushed as they did not resemble the room we were in, probably even when the place was brand new. My... more

Management response from
James Selek, General Manager

1- Club Surfers is not responsible for photos used by 3rd parties and will most definitely be investigating these claims. 2- We are located on the Gold Coast Highway which is clearly advertised on any website which features Club Surfers so I'm not sure what they were expecting. 3- Even though we are a 2 1/2 star self rated property...

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1 of 5 stars
victoria
11 Oct 2009 | Trip type: Couples
3
people found this review helpful

I stayed here for 5 nights, we had looked at the brochures and checked the place on the internet and it seemed that it would have been quite a nice place to stay. WRONG!!!! We stayed on the top floor, and as we walked up the stairs we could smell urine and there was a bit of a wet patch... more

Management response from
James Selek, General Manager

Since taking over management I have personally inspected all units in the vicinity that these guests stayed and could not find any that fits this description. Whether these issues were resolved earlier or not I couldn't say. Regarding the pictures taken by the guests, you would probably find it near impossible not find a kitchen cupboard or wardrobe track that...

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1 of 5 stars
wollongong
22 Jun 2009 | Trip type: Family

it was the worst place the beds were old and soft they had ditches in them the lounge had a great whole where you sat so you couldnt sit on it the shower was so small you could hardly fit in it the hot water ran out as soon as you turned it on within 1 minute (try and bath... more

Management response from
James Selek, General Manager

The guest complained about the bed being old and soft with ditches. Firstly no matter where you stay in the world it's a little hard to rectify an issue if it isn't brought to staffs attention immediately rather than a week later. Yes, I can imagine the hot water running out after trying to bath 4 people one after another....

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1 of 5 stars
England
5 Apr 2009 | Trip type: Solo travel
1
person found this review helpful

Never in a million years would i expect the type of rudeness we experienced from a manager of a company. The old bat could not have been more unpleasant and we hadnt even checked in yet! The rooms were very basic and wrere quite dirty. I have experienced nicer rooms in HOSTELS in Europe! I would never recommend anyone stay... more

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1 of 5 stars
australia
11 Feb 2009 | Trip type: Family
1
person found this review helpful

We booked our accommodation thru the hotel vouchers and were disgusted with club surfers. Yes it is basic accommodation - but it was filthy. There was mould and dirt in the rooms and on the pillows. The manager was the rudest person we have ever met and we travel alot. After complaining about the dirtiness of the pillows and asking... more

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1 of 5 stars
Whitby
21 Dec 2008 | Trip type: Couples
1
person found this review helpful

We have stayed in some lovely hotels for similar prices to this. This property does not resemble the photos in brochures, in fact a member of staff told us they were taken years ago! From the outside it appears ok, but when you get in the rooms they are not welcoming at all. The kitchen units were old and damaged... more

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4 of 5 stars
wellington
17 Sep 2008 | Trip type: Couples
1
person found this review helpful

excellent place to stay it was above avarege for my and my patner as it was budget accomodation but the amenties were great for what you got at the end of the day your sightseeing and just want a nice comfortable place to relax and go to sleep. Staff were great and more than happy to help us out. it... more

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4 of 5 stars
Christchurch, New Zealand
19 Jun 2008 | Trip type: Solo travel
1
person found this review helpful

Good Clean Accomodation - Centrally located on Gold Coast Highway - All necessary facilities including air conditioning and washing machine / dryer - seemed to be on lots of bus routes - I was located near back of property (I guess could be problem with traffic noise if you were nearer the road) - Could sleep couple and one more... more

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1 of 5 stars
Perth
28 Jan 2008 | Trip type: Business, Solo travel
2
people found this review helpful

Apartment was dirty, receptionist was rude. Service lousy. Would not recommend to anyone. Many more better value places to stay, no doubt with friendlier staff. more

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Club Surfers Address

2877 Gold Coast Highway, Surfers Paradise 4217, Australia