Had a great week here. The two bedroom apartment was enormous. I liked the position, bit of a walk into Surfer's but all on the flat.
Cleanliness in the bathroom not immaculate, I think the lack of daily service does add up, but it sure keeps the price very reasonable and the rest of the unit was fine.
The staff...
More
Dear Juke50
Many thanks for your recent posting on trip advisor.
I was pleased to read your review of our resort, our location is certainly a bonus as you are close enough to the centre of Surfers Paradise to enjoy as much or as little of the city as you like.
I appreciate the feedback you have provided on the...
More
Cannot stress enough just how awful this hotel is. We probably could've overlooked the damp and smelly carpet, stained toilet, and pubic hair in the wardrobe if the staff were even remotely helpful or friendly. I had to call reception not once but twice, just to get enough bedding and towels for the number of guests in the room. And...
More
Dear Bonnie_12,
Many thanks for your recent posting on Trip Advisor.
It was disappointing to read your review of our resort as the two areas most of concern - housekeeping and guest service - are areas we can pride ourselves on, and recent rewiews would support that. Nonetheless it would seem on this occassion we dropped the ball and for...
More
Wings was a fantastic choice for a week’s stay in Surfers. It's perfectly located - a 10 minute walk into Cavill Avenue or the other way into Broadbeach and a 2 minute walk to the beach. It means you get to choose whether you want to get caught up in the action of Surfers or not...
The closest beaches tend...
More
Dear Eurofriends,
Many thanks for your recent posting on Trip Advisor.
It was great to read your review of our Resort - you have certainly painted a very detailed picture of the great facilities we have to offer, and the location which as you explained allows you to enjoy as much or as little of the Surfers action as you...
More
This was my third trip to Syrfers Paradise and i must say probably one of the most relaxing! Easy to organise pick ups to the Theme parks with the helpfull recpetionist's. (We also managed to lock ourselves out when reception was closed, but they had a very helpful security guard !)
The 'Wings Day Spa' is a tad pricey but...
More
Dear gemzbuck
Many thanks for your recent posting on Trip Advisor.
I was pleased to hear of your recent "relaxing" stay at Mantra Wings during, it was also great to hear of the service you received both from Reception and after Reception had closed from our Security team, I have shared your comments with the Team.
I agree we have...
More
We stayed 4 nights over Christmas and found everything including the staff to be very good. Our one bedroom was quite large and well maintained. We did have a few small room issues, however they were quickly attended to / organised by Melissa, who by the away was very pleasant and friendly. There is one feature that lets the room...
More
Dear surfoz
Many thanks for your recent posting on Trip Advisor.
I was pleased to hear of your recent stay at Mantra Wings during what was a busy time for the Resort, it was also great to hear of the service you received, I have shared your comments with the staff this morning and Melissa is most appreciative of your...
More
A group of us had a two bedroom pool view room. Impressed with the room size and the pool and BBQ area was great.
Level of service was average, not really very friendly but not rude either. Room wasn't ready on time either which meant we had to keep our bags behind reception while we went for a walk to...
More
Dear Niq C
Many thanks for your recent posting on Trip Advisor.
I was pleased to here of your comments on the room size and facilities whilst naturally disappointed to hear of your comments on the staff, great staff is one of the key attributes in any Hotel team and I truly believe we have a team that are friendly...
More
I have stayed at Mantra wings in the past which has had its ups and downs. But I must now admit that this resort is improving with time. As always reception was very friendly and always helpful. My room was clean and tidy. I found that the pool and BBQ area was spotless which was a improvement from my last...
More
Reviewed 15 March 2010
Dear Colegate85,
Many thanks for your recent posting on Trip Advisor.
I was pleased to here that your return stay to Mantra Wings was well received and that you noticed an improvement. We are always working on areas of our operation that need improvement and the best measure of this is when a returning and loyal guest of Mantra Wings...
More
After being impressed on my first holiday in mantra wings, my girlfriend and I decided we would stay again last week.
On arrival we were sad to find that none of our requests had been met, for example a ocean side room preferrably higher up in the building, but we recieved a low room just above the excruciating noise of...
More
Dear Jonathan M,
Thank you for posting comments with Trip Advisor,
Firstly my apologies for not being able to accommodate your requests, we do receive many requests (particularly "High Ocean Veiw") and are not always able to meet these.
Whilst the noise of the roadwork team creating Gold Coast first Light Rail is disappointing it is ultimately out of our...
More
I really enjoyed staying at the mantra wings in the 2 bedroom apartment. I got it at a discounted price of 180 a night. Room was nice although it has by far the worst and most discusting embarrassing lounge. Other than that its a great hotel in a great location.
More
Dear Nibbles02
Thank you for posting your comments with Trip Advisor. With each of the apartments individually owned, it is your feedback that not only provides us, as the operator the opportunity to improve our facilities but to also have the owners understand the expectation of our guests. Overall I am pleased that you enjoyed your stay and look forward...
More
I absolutely loved staying at Mantra Wings, I loved our apartment room 1306, we all found it amusing in the lift that there was actually a 13th floor. I have stayed at Gold Coast numerous times but would have to say that this is the best accommodation I have stayed in on the Gold Coast and the best time I...
More
Dear Storm
Thank you for taking the time to comment on your recent stay and i am pleased that your expectations of our resort facilities & accommodation were exceeded. I acknowledge your comments on your check-in and look forward to welcoming you back to Mantra Wings in the future.
Kind regards
Keith Gallagher
General Manager
More
278 Reviews
202 Reviews
321 Reviews
