We booked a superior room for one night as a stopover on a trip down the east coast. Externally the hotel was not very appealing and the location was rather dour. However, we found our room was excellent - it looked recently refurbished and was very comfortable. The breakfast was also good. They are in the process of updating the... more

After arriving at the Holiday Inn unplanned mid-afternoon we booked in for the most standard non-smoking room available we were upgraded to a Penthouse Suite on the 19th floor with views across the city, harbour and Coral Sea beyond. As the hotel seems to be undergoing some renovations currently we were not surprised that a couple of the floors were... more

This place was wretched. It's supposed to be undergoing renovations, but not quickly enough. Some of the staff is helpful and friendly. Most is not. The supposed laundry facilities are limited to two washers and one dryer (the other doesn't work). Need change for the machines? The front counter staff acts as if you are asking for their eye teeth.... more

We were there for two nights with our two young adult kids. We rented a room for them and one for my wife and me. It seems that they have taken the earlier reviews to heart because the furnishings looked modern and we saw no evidence of the wear and tear described in other reviews. They were in the process... more

We stayed in the Holiday Inn in Townsville for two days during our trip to Australia. The location is quite convenient and the staff was very nice and helpful. The room was a decent size and clean. The bathroom is small and does not have much space for your things. The windows would not open and the room had kind... more

Never stayed in the holiday inn townsville before probaly wouldn't rush back, very dated, and the air con rattled all night. I see a referb is underway, will wait and see more reviews before heading back. I agree with other reviews the internet is way over priced. Room service was nice though and the staff very friendly. Felt sorry for... more

Booked a mystery hotel through a well known website, found myself at the Holiday inn. I think I got the drunk tank , complete with urine stains on the floor, cigarette burns in the carpet, window held together with duct tape and a constantly dripping tap in the bathroom. When I asked to change rooms the clerk laughed as he... more

I arrived late in Townsville after a long international trip, and desperately needed a quiet and comfortable lodging. Intercontinental hotels rarely let me down, and I was pleased to find this Holiday Inn available. Check-in was quick with an upgrade provided due to my "Ambassador" status. Elevators and other public facilities getting a little dated, but the room was comfortable... more

After hassle with another hotel, the comfy bed was just what we needed. Townsville's not such a scenic town but night views from balcony were nice. Big full length curtains shut out all night during the day. In-room food was ace and all staff we came in contact with were friendly. Parking's a pain, at $12.50 a day valet and... more